WinniReviews 1,837

I placed an order for birthday cake on Nov 16 for my son's birthday. Order no: ************** Amount: 1010. They said they will deliver between 7-9 pm. We waited until 11.30 but it was not delivered. Around midnight they updated in their website saying they delivered. I tried to contact their customer care through chat but they made me to wait for 30 mins and then asked me to contact through mobile. And their customer care number is not working. After reading reviews online, I noticed that this has been their pattern and they are looting our money in the name of service. Please don't choose this website.

This website a group of fraudsters and scammers. They have a good website and often come as number 1 google search result when you are planning to send gift to someone. My order number was: **************

This is the process through which they will loot your money:

1) They will show you beautiful gifts and flowers in their catalogue, attracting you to place an order on their website.

2) You will place an order successfully, get a delivery date and pay the money through online transaction.

3) While processing the order, they will send you an email saying that one of the items in the order is not available but they can provide you an alternate. The email will also mention that you need to reach them back ASAP.

4) Now as a genuine buyer, you will reply them back via email and also try to reach them through their contact number (customer care). Both will fail as they won't respond to your email and also their contact number is just a fraud random phone number which never works.

5) You will now reach them through chat (available on the website). You will wait for ages. The agent will tell you that order will be delivered timely. You will now relax.

6) They will never deliver your order and now when you again reach out to them for refund, they will first apologize and then after your insisting will force you to refund the money in your Winnie wallet (what a joke!). If you ask them to refund your money to bank account, they will provide you timeline of 15 to 20 days but will never confirm the processing the refund to bank account.

This is the complete process of how they will loot your money. Stay away from them.

Believe me winni is worth One star. Now experience goes like this.

Although I had been using Winni services for over 3 years. But this time I had 360° Terrible experience.

Few nuggets are below:

Occassion Diwali - 14 Nov 20 much awaited festival of year.

Order date - 11 Nov 20 at 1 pm

Assured Delivery date shown - 14 Nov

On 11 Nov at 8Pm they updated via email to me as order out for delivery. I was very elated to know this.

But order not delivered till 13 Nov 11AM.

Contacted customer service but it was Terrible care given. They have no update where is my order? Why getting delayed?

Checked POD Myself - It shows packet originated from Chandigarh, sent to delhi, then Gurgaon, and lying there. Screenshot attached here with.

Written mail to director Chander Pal but

No response yet and they have No escalation matrix.

No genuine resolution, purely harrasment to customer on this occasion of Diwali.

Very bad experience overall guys don't use their services, it's a gang of unprofessional people.

Winni people are making us fool. They accept order for the products which are not available and then send other product without informing. DO NOT ORDER OR PAY CASH ON DELIVER. Further after complain they are not accepting mistake and instead doing argument and mention do whatever you want. Do not buy and waste your money. Further the taste is pathetic. They charged Rs 900 for the product which you will get in Rs 250 in local market and I can say local market Rs 250 cake will be much better that what was delivered.

Do not order with this website, they are fraud. Will get your money and never gonna pick up your call. They are scammers so please be aware