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Winni

2.4

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Winni Reviews Summary

The overall reputation of the company is significantly marred by consistent customer dissatisfaction, primarily stemming from poor product quality and unreliable service. Customers frequently report receiving damaged or incorrect items, with many expressing frustration over unresponsive and unhelpful customer service. Common complaints include delivery delays and misleading order statuses, leading to a perception of fraudulent practices. While some customers acknowledge the variety of products offered, the overwhelming sentiment reflects a lack of trust and a recommendation to avoid the service due to repeated negative experiences. This highlights a critical need for the company to enhance its customer support and product reliability.

This summary is generated by AI, based on text from customer reviews

service
202
value
200
shipping
193
returns
168
quality
191

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow kavita s.
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Best Services
January 6, 2021

Ordered it for a friend, Chocolate with red velvet surprised them! Good customer support, vishal assisted me very quickly, Thankyou!

Date of experience: January 6, 2021
India
1 review
0 helpful votes
Follow Navya A.
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Would love to order from Winni more. Thank you for the on time delivery and super fresh cake. Highly recommend winni for any occasion. Simran ma'am is very polite and helpful, updated my concern properly.

Date of experience: January 6, 2021
India
1 review
0 helpful votes
Follow Rimpi G.
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Truly impressed, It was beautiful dealing with you. My mom loved it, hope to deal again very soon. Very good service. Thanks to Simran ma'am for assiting me! :)

Date of experience: January 6, 2021
India
1 review
0 helpful votes
Follow Diksha T.
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Timely delivery
January 6, 2021

I order cake and flower to my friend before some days back. The cake is very good and quality of the cake is very nice. Flower was fresh delivered. My friend is very happy when he received the cake and flowers. I appreciate Mr. Mohit who help me alot to deliver my order on the time... thanks team Winni.

Date of experience: January 6, 2021
India
1 review
0 helpful votes
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Best App
January 6, 2021

Amazing App for surprising our loved ones! Thanks Anshul Ma'am for assisting me with my queries. Thanks Winni

Date of experience: January 5, 2021
India
1 review
0 helpful votes
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Superb.!
January 5, 2021

Amazing taste, We have received exact design shown in the picture and Best service provided by simran, highly recommend to all :)

Date of experience: January 5, 2021
India
1 review
0 helpful votes
Follow Prashanth S.
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Delicious cake makers, you guys made my day special thanks alot.The cake was well decorated and taste, On time dilivery. Special thanks to simran, very polite with customers.

Date of experience: January 4, 2021
India
1 review
0 helpful votes
Follow Ravi A.
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It was delivered exactly at the right time and the cake was awesome I liked the service. Would like to recommend others to go for this bakery service. Thank you so much winni, Hope to order more from you guys again. Great help by Simran!

Date of experience: January 4, 2021
India
1 review
0 helpful votes
Follow Bal R.
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Cake is very Beautiful nd delicious, very nice service provided by simran ma'am, thank you so much, I am very much happy. Good customer support, updated my concern properly.

Date of experience: January 3, 2021
India
1 review
0 helpful votes
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Nice
December 30, 2020

I have ordered 3rd time and all the time will get better service From their end, cake taste was also good and yummy, I think no one can complaint about the taste of cake thanx shivi for assist in good manner

Date of experience: December 30, 2020
India
1 review
0 helpful votes
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Excellent customer service and good experience. Customer service is nice. Best quality of products... you made my day... Simran is so supportive, I like her response over my problem. Thank you Simran ma'am for the support!

Date of experience: December 29, 2020
India
1 review
0 helpful votes
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Amazing
December 29, 2020

The choco oreo cake was awesome!... i loved the taste and the design was cool... It had kit kat, gems...

Date of experience: December 29, 2020
India
1 review
0 helpful votes
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Good service
December 29, 2020

Manpreet Kaur was fantastic in looking into my issue. Kudos to her for her prompt action. Changes were made on my order without any hassle.

Date of experience: December 28, 2020
India
1 review
4 helpful votes
Follow Sunil L.
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Winni is one of the best online, flowers and cakes delivery in Indian market. Very user friendly, Easy to navigate, Instant tracking, Wide products combination available for selection, Fast delivery, User friendly customer care service, Excellent help by Simran ma'am and very fresh products. Highly recommended if you are willing to send gifts anywhere in India.

Date of experience: December 28, 2020
Canada
1 review
1 helpful vote
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Dishonest Business
December 27, 2020

Winni ruined my mother's birthday

1. Delivered very very late
2. Missed delivered the birthday card
3. Delivered wrong candles
4. Missed writing message on the cake
5. Rude customer care, phone never connects, ineffective chat and email
6. Completely dishonest, talks about a partial refund when more than one item in the order was missing of incorrect

They don't even deserve one star.

Date of experience: December 27, 2020
India
1 review
0 helpful votes
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Third party outsourcing gone wrong
December 26, 2020

Problem is not with the website. Problem is that they outsource their deliveries to the cheapest possible vendor for sustainability and maximum reach. This results in an inability of the Company to ensure quality service and they are at the mercy of the third party. I ordered a bouquet for my sister in law who was hospitalised and imagine their shock when her get well soon note appears along with the bouquet on a thrown away garbage piece of paper with no mention as to who has sent it. I get a message for delivery but no thanks from my sister. On further enquiry, she told me that they had no idea as to who gave them the bouquet. It was a very sad event and pretty irresponsible on the part of the Company. Worst the Company doesnt even share its complaint redressal email on its website.

Date of experience: December 26, 2020
India
1 review
0 helpful votes
Follow Sanjay K.
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Good taste and hygine products. I'll keep ordering from Winni. Very nice service provided by Simran ma'am awesome experience thank you Winni, Simran is so supportive thanks for helping! Used Winni for the first time and I'm totally satisfied with the service they provided :)

Date of experience: December 26, 2020
India
1 review
0 helpful votes
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"Yummiest Cake"
December 27, 2020

I was in the neighborhood and listen about Winni Cakes So, I decided to try it. Very helpful team, Simran ma'am is so supportive and great collection of flowers and cakes, All I can say is WOW. Delicious!

Date of experience: December 25, 2020
India
1 review
0 helpful votes
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"All Time Favourite"
December 25, 2020

Product quaIity is so good, I am very happy timely delivery, and amazing service. Good support from simran ma'am, I love ordering from this website and they are very reliable and friendly always deliver on time. I am a very satisfied customer. 100% recommend this service.

Date of experience: December 24, 2020
India
1 review
0 helpful votes
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Always a happy customer!
December 25, 2020

I love ordering from this website and they are very reliable and friendly, always deliver on time. I am a very satisfied customer. 100% recommend this service. Excellent help by Simran Ma'am... Thank you!

Date of experience: December 24, 2020