WinkflashReviews 59

Experience with Winkflash NEW Winkflash!- in a word DON'T! It is NOTHING like the old winkflash! Their website is just not great, and that's when it works. It is is riddled with issues for large orders! (At least on IE and Chrome - you know the two most popular browser) They are either 1. Incompetent or 2. Too lazy to fix them. So their answer is Use Modzilla - Excuse me - you are a public internet company - you need to be able to work on at least the top 3 browsers. Let me Clear your cache without nottice AND Empty your cart and start over! GREAT! Thanks I love that I have to spend 2 hours picking, sizing, cropping again! For the third time.

Did that twice - only to find out their shipping rates are INSANE! Hey winkflash have you ever looked into priority flat rate shipping - it costs me more to have them ship me 4x6 prints than it would for someone to ship me REAMS of PAPER! Are you kidding me! 220 4x6 photos - $26.00 shipping! NOTE: All your competitors charge between 8-9 for the same amount of photos!

So I take everything but the 4X6's out of my cart - check out again - enter the FREE SHiiping code AND the shipping is still there - WHAT! I look again - nothing of the other sizes are gone! (and I am still getting errors with each and everyone picture take out And after 4 hours going back and forth trying to help them - sending screen prints - THIS is what they are willing to do to "compensate" me -
"We sincerely apologize for the inconvenience.
On your next purchase, we will provide with a one time code for 50% off any product at any time. Whenever you wish to redeem this code, contact us again and we will gladly provide a code.
Thank you for your patience and we apologize for the inconvenience.
-The Winkflash Team"

" ARE YOU KIDDING ME!

Uploaded 1700 photos of my wedding and honeymoon. Opted for Winkflash because a 12 x 12 100 page book was possible. Worked for several months selecting and editing photos, selecting layouts and inserting text. Got to about the 80th page and project would not open. Contacted support and the response was that if a photobook is loaded with mass photos, it will freeze. Support suggested that I start a new book at this point. Really? There is no reason or incentive to choose Winkflash if I have to begin again. If Winkflash can not support. 12 x 12 book with 100 pages and the possible layouts have up to 9 photos each (=900 photos), then it should not even be a choice. Either limit the pages or the number of photos or both. I WASTED MONTHES! If you want a substandard business that offers mediocre products and services, you have found all that you desire. Go for it. I applaud your satisfaction with low expectations.

I wrote to Winkflash saying that I couldn't get into my account of thousands of pictures and a book on our Theater Company. I explained that the ID demanded an email while the old Winkflash only needed an ID name (which I used). Again: I DID NOT HAVE AN EMAIL ID!
This was their response:
We would first like to offer our sincere apologies.

As you may know, in August 2014 the previous Winkflash owners shut down their website and went suddenly out of business. Overnight their entire operation was completely down and there was no way to access or retrieve any photos.

However, after a few months we were able to acquire some of the old Winkflash assets and with great effort and expense, were to save many tens of millions of photosbut unfortunately, not all. We are very sorry for all of the trouble, stress and confusion this has caused you.

As of now, we no longer have access to the servers in the former owners datacenter. We are truly very sorry and have put in countless hours and did our bestbut because of the quick shutdown of the previous ownersthe window of recovery was much shorter than expected.

No words can ever be sufficient for the loss of your memories. Please accept this small token of a $50 credit. If you are interested in taking advantage of this credit, please contact us again with your WinkFlash email account and we will add it to your account.

Sincerely,

Winkflash

If I could give a 0 star review I would. I ordered 2 8X10 photo books as a Christmas gift that Winkflash shows shipped on 12/11/14 and they still have not arrived. There is no telephone support line that works for Winkflash and I just made my 4th attempt via their email support. I heard back on my first attempt on 12/23 and they said USPS had my order. The only thing that was delivered on 12/24 were pictures that were part of the order. The 2 photobooks have not arrived and it's 1/3/15 and I've made 3 additional support attempts to reach Winkflash via email support with NO RESPONSE. I've used Winkflash's services for almost 5 years as a loyal customer. Something is COMPLETELY MESSED UP WITH THEIR SUPPORT SERVICE.