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Winkflash

2.0

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Winkflash Reviews Summary

Winkflash's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication and service delays. Many customers report difficulties in reaching support, with no phone contact and slow email responses, leading to frustration over unfulfilled orders and lost memories during a transition of ownership. However, there are positive remarks regarding product quality and timely delivery for some orders, indicating potential for improvement. Overall, while some customers express satisfaction with the final products, the company's handling of customer service and past account issues raises serious concerns that could deter future business.

This summary is generated by AI, based on text from customer reviews

service
5
value
4
shipping
4
returns
1
quality
4

We monitor reviews for authenticity

Iowa
1 review
0 helpful votes
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Shipping
May 6, 2021

When they offer their 4x6 photos for $0.10 but shipping is $23.97... WTH... ummm NO! I will definitely shop elsewhere...

Date of experience: May 5, 2021
Virginia
1 review
0 helpful votes
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I ordered two 5 x 7 canvas prints. I found the software confusing and ended up not properly framing the subjects on the canvas. Instead of calling me to check, Winkflash sent the 2 pics with significant portions of the subjects' heads cut off. It was technically my fault, but they would not replace them for free or even for a discount. Other sites I ordered from contacted me if there was something wrong with the pic before they printed them. Be very careful when you design your photo items and don't expect Winkflash to help.

Date of experience: August 28, 2020
Texas
1 review
0 helpful votes
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No contact number.
December 5, 2019

A month later I still have not received my Christmas cards or a response to my email. There is no contact number listed for them. This is what I get for taking the cheap route this year. Vistaprint had my order to me every year within a week after ordering.

Date of experience: December 5, 2019
Delaware
1 review
0 helpful votes
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Angry
June 28, 2019

I lost so many pictures because of how they handled the change in ownership. I was stupid and only uploaded pics to this site. Now I use a few different companies just in case this ever happens again. I had two my sons newborn pics on there and they are now gone forever. And I did not get a warning ahead of time that that was even a possibility. Also did not receive an apology or an attempt to recover them. I do not recommend them at all.

Date of experience: June 28, 2019
California
1 review
6 helpful votes
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Completely ridiculous that this company can change ownership and delete everyones priceless pictures. I will never use this company again. It is completely unacceptable the way they handled the changing of ownership and ruining priceless memories for so many of us.

Date of experience: July 19, 2018
New York
1 review
2 helpful votes
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Bad offers
February 19, 2018

I got an email that winkflash offer. 01 per picture but $62.90 for shipping, bad business stay away from this company

Date of experience: February 19, 2018
California
1 review
9 helpful votes
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I had uploaded thousands of photos over a 15 year period. Then found out after an absence in scrap booking that they were no longer there! When I contacted Winkflash they said they got bought out and something went wrong and they lost lots of customers photos in the transaction... how could this happen? My kids photos and births a the hospital... all gone in a flash! I'm so sad and depressed I even contacted the owner of the company (there are two I believe) they said someone would get in touch with me then after that when nothing was done, I contacted him several times and was just ignored.

Date of experience: February 2, 2018
Pennsylvania
1 review
3 helpful votes
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INSANE shipping prices
November 26, 2017

I spent a lot of time customized items, totalling to around $200 because of their 60% off at the moment (would NEVER pay for their normal insane prices) then get to check out assuming free since over $200 order and it says $100 ground shipping... ridiculous. I contacted them asking for a discount and they said nope.

Date of experience: November 26, 2017
New York
1 review
0 helpful votes
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Canvas
August 22, 2017

Ordered a canvas enlargement, was amazingly beautiful, I have to give Winkflash more than 5 stars. I'm very happy. Thank you so much

Date of experience: August 22, 2017
Texas
3 reviews
7 helpful votes
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Shockingly this business does not have a phone number and they only replies to emails selectively. Don't expect any communication from them. And $11 ground shipping takes 3 weeks. Do they even print in US?

Date of experience: April 18, 2017
Louisiana
2 reviews
0 helpful votes
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Excellent service
November 27, 2016

This was the first time I ordered a canvas so I was not familiar on how to create it. I sent in a photo not realizing that there were black spaces on the top and bottom of the photo. I emailed them to see if I could change it but my order had already shipped. There response time was excellent. They allowed me to send in another photo and sent me another canvas at no charge. I am very happy with the service and I highly recommend using this site!

Date of experience: November 26, 2016
Michigan
1 review
0 helpful votes
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I have ordered many many times from Winkflash.com. I'm very very happy with the quality. I'm also very happy with their quick response every time I have a question. I just recently ordered a huge collage canvas for my wall using my pictures that I downloaded on their site. Perfect quality. Great job

Date of experience: September 15, 2016
Florida
1 review
9 helpful votes
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I used to use Winkflash all the time, but quit when they went out of business. Now they're back under new ownership. Advertising 7-cent 4x6 photos. I went through the process of ordering 1,500. Shipping? $121.65. Scam artists.

Date of experience: April 15, 2016
Florida
1 review
8 helpful votes
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This is a Scam
March 23, 2016

Winkflash is a scam. In December we ordered a blanket as our mothers Christmas gift with old pictures.
They never sent the blanket, it's now end of March
They never answer phone, when I checked it's a google phone number! Scam 264.99 lost

Date of experience: March 23, 2016
Virginia
1 review
14 helpful votes
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I had used winkflash previously to store my image files and create prints. Their prices seemed reasonable at the time, so that's why I chose them. One day I go to log into my account and my account no longer exists; my files no longer exist. My trip to Europe, my brothers trip to South America, all of it gone. It's awful! How could they do this without notifying me? I never received an email. It's funny that Shutterfly promotes themselves as never deleting your images. I'll use Shutterfly from now on. I will never use Winkflash again.

Date of experience: March 19, 2016
Florida
1 review
1 helpful vote
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We had a great experience
December 22, 2015

My son drew a picture and we had it printed on a woven blanket for my mom for Christmas. We got the order in really late and accepted that she'd get it around New Years, but somehow she's already received it only one week after we ordered it and way before Christmas! It looks exactly as expected and we are very happy with winkflash!

Date of experience: December 21, 2015
Colorado
1 review
4 helpful votes
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AWFUL
November 15, 2015

Seriously worst customer service ever. I do not waste my time with writing reviews, but I had to write this one. I will make it short and sweet AWFUL website and AWFUL customer service. I have already been charged by them but apparently my order was never even successfully places. Go anywhere but here.

Date of experience: November 14, 2015
Illinois
1 review
4 helpful votes
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So I ordered photos from wink flash about 1.5 month ago and still haven't received them. Customer service is terrible they have the same automated reply... damn asses. And they send me a new order about 3.5 weeks ago (with no charge to me WOW - u lost my order in the first place stupid) and it still haven't arrived... so I wrote them an email and their response was to place another order and they will mail it to me... seriously? Will never ever recommend your company to anyone... bunch of idiots!

Date of experience: October 27, 2015
Florida
1 review
27 helpful votes
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I had thousands of photographs stored on the original Winkflash. Then one day I simply could not log on. I contacted Winkflash and received a reply saying that there were new owners of this company & that I would have to re-register with new username & password BUT that ALL my thousands of photographs were deleted from the new company's servers. I cannot accept this and appeal to everyone else in the similar position to make this travesty known publicly, thru social networks & other channels. Thank you

Date of experience: October 25, 2015
District of Columbia
1 review
0 helpful votes
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I was never familiar with the old Winkflash, but I ordered a blanket from them recently for my mom and I was very pleased with the quality. I created a photo collage using their website and made the blanket purple, which is her favorite color, and it arrived without any issues. The image quality was surprisingly nice considering it was printed so large. When she saw it she was so shocked and amazed. I have since ordered prints, and I would say I am very happy with the service!

I am sad to see so many bad reviews. It looks like many of these reviews are from people that utilized the old website and services. I think Winkflash is a great printing website.

Date of experience: October 23, 2015