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business logo of Wink Beds

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From the business

WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.


winkbeds.com
Founded in 2015
Miami, Florida, United States
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Wink Beds Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.

This summary is generated by AI, based on text from customer reviews

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7,603 reviews

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Minnesota
1 review
0 helpful votes
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Ordered through Sleep Sherpa
November 30, 2021

Ordered through Sleep Sherpa. Shipping, delivery, and set up were a breeze. Bed is uncomfortable and too hot.

Date of experience: November 30, 2021
Maryland
1 review
0 helpful votes
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Great!
November 30, 2021

Great! Shipping was much quicker than expected which was a pleasant surprise.

Date of experience: November 30, 2021
Illinois
1 review
0 helpful votes
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We slept on our luxury firm mattress for the first time last night. We both woke up with much fewer aches and pains in the morning. So far we both like the firmness of the bed. We are very pleased.

Date of experience: November 30, 2021
New York
1 review
0 helpful votes
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EZ breezy experience!
November 30, 2021

EZ breezy experience! Beginning to end... everything was great. Bed is still new so haven't had the chance to get full experience yet. But it feels great day 1.

Date of experience: November 29, 2021
Pennsylvania
1 review
0 helpful votes
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Perfect!
November 29, 2021

Perfect! Our order arrived on time. This bed is like my own personal Physical Therapist.

Date of experience: November 29, 2021
Tennessee
1 review
0 helpful votes
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From the online ordering system, to the update emails, to the delivery, to the assembly, to the sleep… I LOVE my WinkBed. Putting the queen bed together took like 10 minutes…no tools, no hassle, fantastic experience. Mattress is #awesomeness. Pillows are perfect. The sheets even have a little tag on them at the head and foot of the sheets saying Head/Foot so you don't have to guess how it goes on! When we get ready to replace our King size bed, we will go with another WinkBed for sure. #VeryHappyCustomer.

Date of experience: November 28, 2021
Wisconsin
1 review
0 helpful votes
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The mattress arrived, but was extremely heavy - thank goodness my son was here to get it into the house! However, having it delivered to our home was great. I don't think I could ever get my husband to a store to "try" mattresses out and decide on one. This mattress was put on our previous boxspring. It is exactly what was needed for the back pain we experienced every morning. The pain is gone and we sleep so much better. So far, so good - thank you so much.

Date of experience: November 28, 2021
Georgia
1 review
0 helpful votes
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Excellent mattresses and service
November 28, 2021

Excellent mattresses and service. 5th Wink mattress the family has ordered.

Date of experience: November 28, 2021
Illinois
1 review
0 helpful votes
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No issues
November 27, 2021

No issues. Received sooner than promised. Extremely comfortable for shoulders and hips, and firm enough for back support. I love it so far!

Date of experience: November 27, 2021
Georgia
1 review
0 helpful votes
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The box arrived punctured and ripped
December 27, 2021

The box arrived punctured and ripped. The mattress wrap was still intact and no damage was done in shipping. There were no markings on the plastic to show top to bottom or side to side for placing it on the bed. It was a struggle to get it turned to the right placement. NO handles! It has only been one week, but so far, it is much firmer than we expected, and it is HOT!

Date of experience: November 27, 2021
Illinois
1 review
0 helpful votes
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Awesome shopping experience
November 27, 2021

Awesome shopping experience. The Site is very easy to use. The matress is very comfortable. The material of the matress is great. I chose a firmer matress due to severe back pain. This matress has definitely helped alleviate my back pain. The best thing I did in 2021. I would definitely buy again.

Date of experience: November 26, 2021
Colorado
1 review
0 helpful votes
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Great bed
November 26, 2021

Great bed. American Made. Glad I spent the Money. Took longer to get than originally stated, but every means of shipping and delivery is pretty lousy these days.

Date of experience: November 25, 2021
Texas
1 review
0 helpful votes
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I went to the local display store that carried WinkBed and ordered on in soft which arrived by shipment two weeks later.

Date of experience: November 25, 2021
Texas
1 review
0 helpful votes
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Very good customer service
November 25, 2021

Very good customer service. Answered all my questions, put the bed on hold for a few weeks and shipped on my request.

Date of experience: November 25, 2021
Utah
1 review
0 helpful votes
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Pretty easy checking out and the mattress seriously changing my life

Date of experience: November 25, 2021
Nevada
1 review
0 helpful votes
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Real quick and easy
November 25, 2021
Updated review

Real quick and easy. Fast shipping, poor updates on mattress being shipped. Good quality mattress.

Date of experience: November 24, 2021

Very quick and easy
November 10, 2021
Previous review

Very quick and easy

Date of experience: November 10, 2021
Ohio
1 review
0 helpful votes
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Wink was easy to order from and had good reviews. We were looking for a good mattress for side sleepers.

Date of experience: November 24, 2021
Illinois
1 review
0 helpful votes
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Please call me at *******768
December 22, 2021

Please call me at *******768.
The exchange did not happen.

Date of experience: November 22, 2021
New Mexico
1 review
0 helpful votes
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I ordered the Winkbed FIRMER mattress and received it only 10 days later. Sofar I have been very happy with it!

Date of experience: November 21, 2021
Massachusetts
1 review
0 helpful votes
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A terrific overall experience, from selection to notification that the mattress was on its way to the actual delivery process. Easy set up (although I never found the razor that was supposed to accompany the bed).

Date of experience: November 21, 2021