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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
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Ordered through Sleep Sherpa. Shipping, delivery, and set up were a breeze. Bed is uncomfortable and too hot.
We slept on our luxury firm mattress for the first time last night. We both woke up with much fewer aches and pains in the morning. So far we both like the firmness of the bed. We are very pleased.
EZ breezy experience! Beginning to end... everything was great. Bed is still new so haven't had the chance to get full experience yet. But it feels great day 1.
Perfect! Our order arrived on time. This bed is like my own personal Physical Therapist.
From the online ordering system, to the update emails, to the delivery, to the assembly, to the sleep… I LOVE my WinkBed. Putting the queen bed together took like 10 minutes…no tools, no hassle, fantastic experience. Mattress is #awesomeness. Pillows are perfect. The sheets even have a little tag on them at the head and foot of the sheets saying Head/Foot so you don't have to guess how it goes on! When we get ready to replace our King size bed, we will go with another WinkBed for sure. #VeryHappyCustomer.
The mattress arrived, but was extremely heavy - thank goodness my son was here to get it into the house! However, having it delivered to our home was great. I don't think I could ever get my husband to a store to "try" mattresses out and decide on one. This mattress was put on our previous boxspring. It is exactly what was needed for the back pain we experienced every morning. The pain is gone and we sleep so much better. So far, so good - thank you so much.
Excellent mattresses and service. 5th Wink mattress the family has ordered.
No issues. Received sooner than promised. Extremely comfortable for shoulders and hips, and firm enough for back support. I love it so far!
The box arrived punctured and ripped. The mattress wrap was still intact and no damage was done in shipping. There were no markings on the plastic to show top to bottom or side to side for placing it on the bed. It was a struggle to get it turned to the right placement. NO handles! It has only been one week, but so far, it is much firmer than we expected, and it is HOT!
Awesome shopping experience. The Site is very easy to use. The matress is very comfortable. The material of the matress is great. I chose a firmer matress due to severe back pain. This matress has definitely helped alleviate my back pain. The best thing I did in 2021. I would definitely buy again.
Great bed. American Made. Glad I spent the Money. Took longer to get than originally stated, but every means of shipping and delivery is pretty lousy these days.
I went to the local display store that carried WinkBed and ordered on in soft which arrived by shipment two weeks later.
Very good customer service. Answered all my questions, put the bed on hold for a few weeks and shipped on my request.
Pretty easy checking out and the mattress seriously changing my life
Real quick and easy. Fast shipping, poor updates on mattress being shipped. Good quality mattress.
Wink was easy to order from and had good reviews. We were looking for a good mattress for side sleepers.
Please call me at *******768.
The exchange did not happen.
I ordered the Winkbed FIRMER mattress and received it only 10 days later. Sofar I have been very happy with it!
A terrific overall experience, from selection to notification that the mattress was on its way to the actual delivery process. Easy set up (although I never found the razor that was supposed to accompany the bed).
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.

