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business logo of Wink Beds

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From the business

WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.


winkbeds.com
Founded in 2015
Miami, Florida, United States
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Wink Beds Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.

This summary is generated by AI, based on text from customer reviews

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7,603 reviews

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California
1 review
0 helpful votes
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Return customer...
December 7, 2021

Return customer... second bed.
This one is for Guest Room.
Fantastic bed... no more back pain for this side sleeper!
Thx WINKS ;)

Date of experience: December 7, 2021
California
1 review
0 helpful votes
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Our shopping experience was awesome
December 6, 2021

Our shopping experience was awesome. We bought our mattress at Our Sleep Guide in Houston and tried the Winkbed mattress. Everything went smoothly. Have not slept on the mattress yet.

Date of experience: December 6, 2021
Colorado
1 review
0 helpful votes
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The experience has been great and the service has been wonderful.

Date of experience: December 6, 2021
Maryland
1 review
0 helpful votes
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We have been looking at this mattress for awhile now and finally decided today was the day! Anxious for our first sleep on it!

Date of experience: December 6, 2021
North Carolina
1 review
0 helpful votes
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Fast shipping
December 6, 2021

Fast shipping. Comfortable bed. Very happy with the purchase. Highly recommend

Date of experience: December 6, 2021
Indiana
1 review
0 helpful votes
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This bed is the only place I want to be and would recommend it to anyone.

Date of experience: December 5, 2021
California
1 review
0 helpful votes
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Received the mattress promptly
December 5, 2021

Received the mattress promptly. Mattress super comfortable. But the pillows that came with it could not be used due to the odd shape/size. Could have gone with the regular shape pillows if this was truly meant to be a gift that customers can enjoy, not to get rid of inventory of products with wrong design.

Date of experience: December 5, 2021
Arkansas
1 review
0 helpful votes
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Very good overall
December 5, 2021

Very good overall. We are pleased with the bed and hope we continue to have the same good sleeping experience.

Date of experience: December 5, 2021
Oregon
1 review
0 helpful votes
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Routine, though it would have helped to get a notice when the *mattresses* shipped, not just for the DeepSleep Bundle.

Date of experience: December 3, 2021
Maine
1 review
0 helpful votes
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It took about 4 tries to order this
December 3, 2021
Updated review

It took about 4 tries to order this. My cart keep showing 2 sleep bundles and every time I tried to fix that I had more sleep bundles and multiple mattresses. Eventually I got it right (I hope).

Mattress arrive a day early and I managed to get the box upstairs and placed on the bed by myself. I allowed a night to decompress and have slept on it the last two nights. Very happy with everything so far. Definitely feels like a quality bed.

Date of experience: December 3, 2021

It took about 4 tries to order this
December 19, 2021
Previous review

It took about 4 tries to order this. My cart keep showing 2 sleep bundles and every time I tried to fix that I had more sleep bundles and multiple mattresses. Eventually I got it right (I hope).

Date of experience: November 18, 2021
Texas
1 review
0 helpful votes
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My overall experience with Wink has been good thus far. It took a little longer than I expected for delivery but it's not a big deal.

Date of experience: December 3, 2021
California
1 review
0 helpful votes
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Love!
December 3, 2021

Love! Very satisfied and sleeping great! Highly recommend

Date of experience: December 3, 2021
New York
2 reviews
0 helpful votes
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Could not have been better
December 3, 2021

Could not have been better. Easy to order, fast delivery, very communicative with updates. Love my wink!

Date of experience: December 2, 2021
New York
1 review
0 helpful votes
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Overall very easy...
December 2, 2021

Overall very easy... have not opened mattress box yet, although the cardboard box has a large gash in it. Hopefully all is ok once opened.

Date of experience: December 2, 2021
Michigan
1 review
0 helpful votes
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We got off to a rocky start, but with the help of one of your customer service representative we are Extremely happy with are mattress. I'm hoping to have years of restful sleep. Kristen you represent your company well

Date of experience: December 1, 2021
California
1 review
0 helpful votes
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Excellent so far!
December 2, 2021

Excellent so far! Thank you. Can't wait to sleep on this tonight! Looks great with all the Lauren bedding I purchased! Expensive total venture but sooooo worth it!

Date of experience: December 1, 2021
Kentucky
1 review
0 helpful votes
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We couldn't believe our mattress (which was delivered in ten days!) fit in the box that arrived on our porch, but it did! We didn't receive the special opener with our package, but with careful use of our trusty scissors we were able to get it opened and positioned on our platform. I really wish the mattress had handles. It was very tricky manipulating it around. I don't know how we will ever move it if we buy a new house. There was just a faint scent of ungassing, but that dissipated quickly. At first, I thought the SOFTER mattress would be too soft for us, and was wondering if we made a mistake and should have ordered a firmer model especially for my husband who sleeps on his back (I am a side sleeper). When we laid down we sunk in a little, which was a huge change from our Sleep Number bed that never felt good for me as a side sleeper. So we are still skeptical about the level of softness, and it has only been three days sleeping on the mattress, but the last three nights my husband hasn't snored (he usually keeps me awake impersonating a wild bore) and my back shoulder pain is going away. What at first seemed like sinking into the abyss, is now a warm hug that I look forward to. It is plush on top, but it is still firm and both my hubby and I are surprised at how quickly we are transitioning to liking this bed. I also like a taller mattress and I am enjoying the height. As a side sleeper, my old bed wasn't very firm along the sides, and I always felt like I was going to slide off the bed. Our Wink is very sturdy. The only thing I was disappointed in is the bedding collection bundle we received. The fitted sheet we received had a hole in the seam right out of the package and the sheets feel weird. They have an unusual grip that sticks to us. If I had paid for these separately, I would have sent these back. But as for the bed, so far I am loving not waking up to back pain! I was so weary of buying a mattress without trying it out, but so far the experience is surprisingly wonderful!

Date of experience: December 1, 2021
Wyoming
1 review
0 helpful votes
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Overall best bed you can buy, so comfortable and supportive

Date of experience: December 1, 2021
Michigan
1 review
0 helpful votes
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Our Luxury Firm mattress arrived quickly. It was slightly too firm for side sleeping so we added an 11/2 inch topper. Now it is perfect!

Date of experience: December 1, 2021
California
1 review
0 helpful votes
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I was a bit nervous ordering a bed without laying down on it first, but this mattress came so highly recommended that I bought it sight unseen.

Date of experience: November 30, 2021