Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Return customer... second bed.
This one is for Guest Room.
Fantastic bed... no more back pain for this side sleeper!
Thx WINKS ;)
Our shopping experience was awesome. We bought our mattress at Our Sleep Guide in Houston and tried the Winkbed mattress. Everything went smoothly. Have not slept on the mattress yet.
The experience has been great and the service has been wonderful.
We have been looking at this mattress for awhile now and finally decided today was the day! Anxious for our first sleep on it!
Fast shipping. Comfortable bed. Very happy with the purchase. Highly recommend
This bed is the only place I want to be and would recommend it to anyone.
Received the mattress promptly. Mattress super comfortable. But the pillows that came with it could not be used due to the odd shape/size. Could have gone with the regular shape pillows if this was truly meant to be a gift that customers can enjoy, not to get rid of inventory of products with wrong design.
Very good overall. We are pleased with the bed and hope we continue to have the same good sleeping experience.
Routine, though it would have helped to get a notice when the *mattresses* shipped, not just for the DeepSleep Bundle.
It took about 4 tries to order this. My cart keep showing 2 sleep bundles and every time I tried to fix that I had more sleep bundles and multiple mattresses. Eventually I got it right (I hope).
Mattress arrive a day early and I managed to get the box upstairs and placed on the bed by myself. I allowed a night to decompress and have slept on it the last two nights. Very happy with everything so far. Definitely feels like a quality bed.
It took about 4 tries to order this. My cart keep showing 2 sleep bundles and every time I tried to fix that I had more sleep bundles and multiple mattresses. Eventually I got it right (I hope).
My overall experience with Wink has been good thus far. It took a little longer than I expected for delivery but it's not a big deal.
Could not have been better. Easy to order, fast delivery, very communicative with updates. Love my wink!
Overall very easy... have not opened mattress box yet, although the cardboard box has a large gash in it. Hopefully all is ok once opened.
We got off to a rocky start, but with the help of one of your customer service representative we are Extremely happy with are mattress. I'm hoping to have years of restful sleep. Kristen you represent your company well
Excellent so far! Thank you. Can't wait to sleep on this tonight! Looks great with all the Lauren bedding I purchased! Expensive total venture but sooooo worth it!
We couldn't believe our mattress (which was delivered in ten days!) fit in the box that arrived on our porch, but it did! We didn't receive the special opener with our package, but with careful use of our trusty scissors we were able to get it opened and positioned on our platform. I really wish the mattress had handles. It was very tricky manipulating it around. I don't know how we will ever move it if we buy a new house. There was just a faint scent of ungassing, but that dissipated quickly. At first, I thought the SOFTER mattress would be too soft for us, and was wondering if we made a mistake and should have ordered a firmer model especially for my husband who sleeps on his back (I am a side sleeper). When we laid down we sunk in a little, which was a huge change from our Sleep Number bed that never felt good for me as a side sleeper. So we are still skeptical about the level of softness, and it has only been three days sleeping on the mattress, but the last three nights my husband hasn't snored (he usually keeps me awake impersonating a wild bore) and my back shoulder pain is going away. What at first seemed like sinking into the abyss, is now a warm hug that I look forward to. It is plush on top, but it is still firm and both my hubby and I are surprised at how quickly we are transitioning to liking this bed. I also like a taller mattress and I am enjoying the height. As a side sleeper, my old bed wasn't very firm along the sides, and I always felt like I was going to slide off the bed. Our Wink is very sturdy. The only thing I was disappointed in is the bedding collection bundle we received. The fitted sheet we received had a hole in the seam right out of the package and the sheets feel weird. They have an unusual grip that sticks to us. If I had paid for these separately, I would have sent these back. But as for the bed, so far I am loving not waking up to back pain! I was so weary of buying a mattress without trying it out, but so far the experience is surprisingly wonderful!
Overall best bed you can buy, so comfortable and supportive
Our Luxury Firm mattress arrived quickly. It was slightly too firm for side sleeping so we added an 11/2 inch topper. Now it is perfect!
I was a bit nervous ordering a bed without laying down on it first, but this mattress came so highly recommended that I bought it sight unseen.
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.

