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From the business

WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.


winkbeds.com
Founded in 2015
Miami, Florida, United States
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Wink Beds Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.

This summary is generated by AI, based on text from customer reviews

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7,603 reviews

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Wisconsin
1 review
0 helpful votes
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I do not wish to be published
December 14, 2021

I do not wish to be published
I do not wish to be published
I do not wish to be published.

Date of experience: December 13, 2021
Minnesota
1 review
0 helpful votes
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My wife needs a firm mattress to sleep and since owning this bed, she has been able to sleep the entire night without problem. Great mattress!

Date of experience: December 13, 2021
Pennsylvania
1 review
0 helpful votes
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Shipped fast enough and came fast once shipped. Bed appears frame appears to be better quality then a lot of others.

Date of experience: December 13, 2021
California
1 review
0 helpful votes
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Customer Service was great while purchasing the bed. Truly the most comfortable bed I've slept in.

Date of experience: December 13, 2021
Maine
2 reviews
0 helpful votes
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I was surprised as to how small the box was that contained the queen size mattress. Impressed at how it expanded to full size. A little outgassing smell that took a day to dissipate.

Date of experience: December 12, 2021
California
1 review
0 helpful votes
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I haven't slept on it (just got it today), but I already love this mattress! Soft and cozy but very firm and supportive at the same time. I hope my back will be really grateful!

Date of experience: December 11, 2021
Virginia
1 review
0 helpful votes
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I received it, but hasn't slept on it yet. Hopefully it helps with my back. Will let you know how it goes later.

Date of experience: December 11, 2021
Illinois
1 review
0 helpful votes
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This was a great experience
December 11, 2021

This was a great experience. Easy to order, simple delivery, bed is truly awesome.

Date of experience: December 11, 2021
Maryland
2 reviews
0 helpful votes
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Too early to tell with bed
December 11, 2021

Too early to tell with bed. It is lovely. The ordering online process was straightforward. Delivery was relatively quick although initial ETA was fuzzy, but no long delays. It all worked out.

Date of experience: December 10, 2021
Illinois
1 review
0 helpful votes
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We got our mattress in a little over a week. It is easy to set up and is very comfortable. Communication was great and we were updated regularly. Only thing I was not happy with was the deep sleep bundle being made in china.

Date of experience: December 10, 2021
Arizona
1 review
0 helpful votes
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Not impressed with Wink Beds
January 9, 2022
Updated review

Not impressed with Wink Beds. My bed feels like I am sleeping on a board. It is supposed to be a medium firm mattress. I wrote to customer service at the beginning of the week and today is Friday and I have not heard back. Customer service overall I would rate as below average at best. It can be days to more than a week to hear back from customer service. Disappointing.

Date of experience: December 10, 2021

Great website
November 21, 2021
Previous review

Great website

Date of experience: November 21, 2021
California
1 review
0 helpful votes
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Review content for at least fifty characters and perhaps a few more characters

Date of experience: December 9, 2021
Canada
1 review
0 helpful votes
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Very smooth purchase process and product was received on time and no issues. Sleeping great!

Date of experience: December 8, 2021
New York
1 review
0 helpful votes
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Great mattresses
December 9, 2021

Great mattresses. Easy ordering process. There shouldn't be a minimum word count for this box. That's preventing me from submitting this review and making me regret agreeing to review. Please remove that minimum word count.

Date of experience: December 8, 2021
California
2 reviews
0 helpful votes
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I had help unboxing it and putting it on my bedframe only because I've had shoulder replacement surgery and I wasn't ready to do it myself! Have slept really well since getting my WinkBed. My back problems convinced me I needed the WinkBed and I am not disappointed. Wake up in the morning without shuffling to a chair until my back wakes up.

Date of experience: December 8, 2021
Virginia
1 review
0 helpful votes
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Super!
December 8, 2021

Super! I chose you because you are made in USA, at a small factory, and due to reviews noting the effectiveness of your products at helping with back pain.

Date of experience: December 8, 2021
New York
1 review
0 helpful votes
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We've had our mattress for over a year and now the perfect protector - very happy with WinkBeds.

Date of experience: December 8, 2021
Massachusetts
1 review
0 helpful votes
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The Website is to jumpy, it was kind of hard to see...
December 8, 2021
Updated review

The Website is to jumpy, it was kind of hard to see exactly what I was buying and was also constantly on the check out page.

Date of experience: December 8, 2021

Website is to jumpy
December 24, 2021
Previous review

Website is to jumpy

Date of experience: November 23, 2021
Massachusetts
1 review
0 helpful votes
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Allison was very helpful despite repeated problems with the phone connection.

Cannot rate the products yet. Used the bed only for two days. DeepSleep bundle just came in today- not used yet. Seems a bit too firm while side sleeping. I need to resolve that. Fine for sleeping on the back. My time for back sleeping and side sleeping is about 60%-40 %. I wonder if I would need to exchange for a medium firm.

Date of experience: December 8, 2021
New Mexico
1 review
0 helpful votes
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First ever bed in a box
December 8, 2021

First ever bed in a box. I found the box to be pleasingly heavy feeling that it meant quality. I wish I had video taped the moment I cut the plastic off the vacuum packaging it was fun to watch! Let it rest for 24hrs and then we slept on it. There was a bit of out gassing you could smell the first night but the second night you had to stuff your nose in it to still smell it. The Euro top feel is plush with the mattress still feeling firm. We are looking forward to more night on it.

Date of experience: December 7, 2021