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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
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My wife needs a firm mattress to sleep and since owning this bed, she has been able to sleep the entire night without problem. Great mattress!
Shipped fast enough and came fast once shipped. Bed appears frame appears to be better quality then a lot of others.
Customer Service was great while purchasing the bed. Truly the most comfortable bed I've slept in.
I was surprised as to how small the box was that contained the queen size mattress. Impressed at how it expanded to full size. A little outgassing smell that took a day to dissipate.
I haven't slept on it (just got it today), but I already love this mattress! Soft and cozy but very firm and supportive at the same time. I hope my back will be really grateful!
I received it, but hasn't slept on it yet. Hopefully it helps with my back. Will let you know how it goes later.
This was a great experience. Easy to order, simple delivery, bed is truly awesome.
Too early to tell with bed. It is lovely. The ordering online process was straightforward. Delivery was relatively quick although initial ETA was fuzzy, but no long delays. It all worked out.
We got our mattress in a little over a week. It is easy to set up and is very comfortable. Communication was great and we were updated regularly. Only thing I was not happy with was the deep sleep bundle being made in china.
Not impressed with Wink Beds. My bed feels like I am sleeping on a board. It is supposed to be a medium firm mattress. I wrote to customer service at the beginning of the week and today is Friday and I have not heard back. Customer service overall I would rate as below average at best. It can be days to more than a week to hear back from customer service. Disappointing.
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Very smooth purchase process and product was received on time and no issues. Sleeping great!
Great mattresses. Easy ordering process. There shouldn't be a minimum word count for this box. That's preventing me from submitting this review and making me regret agreeing to review. Please remove that minimum word count.
I had help unboxing it and putting it on my bedframe only because I've had shoulder replacement surgery and I wasn't ready to do it myself! Have slept really well since getting my WinkBed. My back problems convinced me I needed the WinkBed and I am not disappointed. Wake up in the morning without shuffling to a chair until my back wakes up.
Super! I chose you because you are made in USA, at a small factory, and due to reviews noting the effectiveness of your products at helping with back pain.
We've had our mattress for over a year and now the perfect protector - very happy with WinkBeds.
The Website is to jumpy, it was kind of hard to see exactly what I was buying and was also constantly on the check out page.
Allison was very helpful despite repeated problems with the phone connection.
Cannot rate the products yet. Used the bed only for two days. DeepSleep bundle just came in today- not used yet. Seems a bit too firm while side sleeping. I need to resolve that. Fine for sleeping on the back. My time for back sleeping and side sleeping is about 60%-40 %. I wonder if I would need to exchange for a medium firm.
First ever bed in a box. I found the box to be pleasingly heavy feeling that it meant quality. I wish I had video taped the moment I cut the plastic off the vacuum packaging it was fun to watch! Let it rest for 24hrs and then we slept on it. There was a bit of out gassing you could smell the first night but the second night you had to stuff your nose in it to still smell it. The Euro top feel is plush with the mattress still feeling firm. We are looking forward to more night on it.
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.

