Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great bed, fast easy delivery. The mattress came rolled in a box that one person could carry. Nice, thanks!
Bed is great. Foundation is strong. I think you need need to update your web site. It's too busy and too repetitive. IDK, if you need a better explanation of my experience, give me a call. Your web site didn't make it any easier to make my finbal bed purchase decision. I used outside/other sources to make my final decision. Yes, it was a Wink bed, but not due to your web site.
My order was placed the week before Christmas and my bed arrived Christmas Eve which was very impressive. The description of the beds led me to the Luxury Firm which indeed is great for my bad back. As for setup and handling the bed, it is heavy. It drags around pretty easy though once out of the box while still wrapped. I didn't notice the little cutter until after I'd opened the wrapper around the mattress…lol. It fell out of the box outside through a tear in the cardboard box side. So look for it, the little white plastic cutter. Wrestle it up on my platform to remove the plastic. It did have odor. I allowed the mattress to air for the afternoon and early evening before I made the bed. The smell had mostly dissipated didn't bother me the first night. The sleep bundle is a bit cheesy, but hey…
This company goes above and beyond to make sure your satisfied.
The shopping and delivery experience was good. Not ready to rate the mattress until I've slept on ot for at least 30 days.
The experience was overall excellent - easy to order and it shipped and we received it within a week. The product appears to be very durable and exactly the mattress we needed.
Great before Christmas service, the mattress and sheet kit arrived ahead of holiday and that was a pleasant surprise. Only ding was the sheet began to unrevealing and fray on edges after easy pre-wash, and we never even put it on the bed it is so cheap.
I first bought the GravityLux Soft. It was very comfortable on my side but it didn't support me on my stomach enough so I asked for an exchange. The GravityLux Medium is clearly more supportive and much firmer than the soft and is better for stomach sleepers.
Simple and fast service. Easy purchase process. Great descriptions made it easy to select the mattresses we needed.
Easy, mattress is firm and comfortable. I wish the mattress pad was more cushioned
I bought this bed for my father who is 80 years old and has had the same mattress for a while. I decided for Christmas I would get him a soft bed that would help with his aching back and joints. So far, we have had the bed for a week and he has slept so good! We got the softest version of the bed. It was packaged very well and not too heavy that I couldn't assemble it for him:-) it was very easy to set up and we did not have to wait overnight for the bed to rise like most of the competitors. Once I cut the plastic on the bed and expanded and was ready to go!
The items were shipped quickly. The box was torn but no damage to the mattress.
It was wonderful and it was shipped fast, we got it before Christmas!
I had doubts about ordering a mattress without testing it out first. But with a 120 day worry free return policy I thought, why not give it a try. I know most of these reviews sound like they're paid advertising. However, this is without a doubt the most comfortable mattress I have ever purchased. I will be a winkbed customer for life.
Experience was great. Delivery time was great, no delays even with supply chain issues and the holiday.
Had not posted until today because I wanted my parents tot give the bed a trial period. They both love their new Wink bed. Hybrid is definitely the way to go. Luxury firm is perfect for them and their arthritis and other body ailments. Glad I saw your bed on you tube. GREAT BED!
Responsive and helpful customer service, made the exchange process very easy.
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.

