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business logo of Wink Beds

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From the business

WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.


winkbeds.com
Founded in 2015
Miami, Florida, United States
How would you rate Wink Beds?
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Wink Beds Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.

This summary is generated by AI, based on text from customer reviews

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7,603 reviews

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Texas
1 review
0 helpful votes
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Great bed, fast easy delivery
December 31, 2021

Great bed, fast easy delivery. The mattress came rolled in a box that one person could carry. Nice, thanks!

Date of experience: December 31, 2021
New Jersey
1 review
0 helpful votes
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Bed is great
January 30, 2022

Bed is great. Foundation is strong. I think you need need to update your web site. It's too busy and too repetitive. IDK, if you need a better explanation of my experience, give me a call. Your web site didn't make it any easier to make my finbal bed purchase decision. I used outside/other sources to make my final decision. Yes, it was a Wink bed, but not due to your web site.

Date of experience: December 30, 2021
Missouri
2 reviews
0 helpful votes
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Very well
December 30, 2021

Very well. Found a lot of good information on the website to help us decide

Date of experience: December 30, 2021
Maine
1 review
0 helpful votes
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My order was placed the week before Christmas and my bed arrived Christmas Eve which was very impressive. The description of the beds led me to the Luxury Firm which indeed is great for my bad back. As for setup and handling the bed, it is heavy. It drags around pretty easy though once out of the box while still wrapped. I didn't notice the little cutter until after I'd opened the wrapper around the mattress…lol. It fell out of the box outside through a tear in the cardboard box side. So look for it, the little white plastic cutter. Wrestle it up on my platform to remove the plastic. It did have odor. I allowed the mattress to air for the afternoon and early evening before I made the bed. The smell had mostly dissipated didn't bother me the first night. The sleep bundle is a bit cheesy, but hey…

Date of experience: December 30, 2021
Iowa
2 reviews
0 helpful votes
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This company goes above and beyond to make sure your satisfied.

Date of experience: December 29, 2021
Mississippi
1 review
0 helpful votes
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The shopping and delivery experience was good. Not ready to rate the mattress until I've slept on ot for at least 30 days.

Date of experience: December 29, 2021
Ohio
1 review
0 helpful votes
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The experience was overall excellent
December 29, 2021

The experience was overall excellent - easy to order and it shipped and we received it within a week. The product appears to be very durable and exactly the mattress we needed.

Date of experience: December 29, 2021
Florida
2 reviews
0 helpful votes
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Great before Christmas service, the mattress and sheet kit arrived ahead of holiday and that was a pleasant surprise. Only ding was the sheet began to unrevealing and fray on edges after easy pre-wash, and we never even put it on the bed it is so cheap.

Date of experience: December 29, 2021
New York
1 review
0 helpful votes
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I first bought the GravityLux Soft
December 29, 2021

I first bought the GravityLux Soft. It was very comfortable on my side but it didn't support me on my stomach enough so I asked for an exchange. The GravityLux Medium is clearly more supportive and much firmer than the soft and is better for stomach sleepers.

Date of experience: December 28, 2021
California
0 reviews
0 helpful votes
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Simple and fast service
December 28, 2021

Simple and fast service. Easy purchase process. Great descriptions made it easy to select the mattresses we needed.

Date of experience: December 28, 2021
California
1 review
0 helpful votes
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Easy, mattress is firm and comfortable
December 28, 2021

Easy, mattress is firm and comfortable. I wish the mattress pad was more cushioned

Date of experience: December 28, 2021
North Carolina
1 review
0 helpful votes
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I bought this bed for my father who is 80 years old and has had the same mattress for a while. I decided for Christmas I would get him a soft bed that would help with his aching back and joints. So far, we have had the bed for a week and he has slept so good! We got the softest version of the bed. It was packaged very well and not too heavy that I couldn't assemble it for him:-) it was very easy to set up and we did not have to wait overnight for the bed to rise like most of the competitors. Once I cut the plastic on the bed and expanded and was ready to go!

Date of experience: December 28, 2021
Michigan
1 review
0 helpful votes
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Service has been great
December 28, 2021

Service has been great. Company stands behind the product.;

Date of experience: December 27, 2021
Kentucky
1 review
0 helpful votes
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The items were shipped quickly
December 27, 2021

The items were shipped quickly. The box was torn but no damage to the mattress.

Date of experience: December 27, 2021
California
1 review
0 helpful votes
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It was wonderful and it was shipped fast, we got it before Christmas!

Date of experience: December 27, 2021
Rhode Island
1 review
0 helpful votes
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I had doubts about ordering a mattress without testing it out first. But with a 120 day worry free return policy I thought, why not give it a try. I know most of these reviews sound like they're paid advertising. However, this is without a doubt the most comfortable mattress I have ever purchased. I will be a winkbed customer for life.

Date of experience: December 26, 2021
Virginia
1 review
0 helpful votes
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Experience was great
December 26, 2021

Experience was great. Delivery time was great, no delays even with supply chain issues and the holiday.

Date of experience: December 26, 2021
Colorado
1 review
0 helpful votes
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Good so far
December 26, 2021

Good so far.
Only 38 characters to make your standard review guidelines.

Date of experience: December 26, 2021
Utah
1 review
0 helpful votes
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Had not posted until today because I wanted my parents tot give the bed a trial period. They both love their new Wink bed. Hybrid is definitely the way to go. Luxury firm is perfect for them and their arthritis and other body ailments. Glad I saw your bed on you tube. GREAT BED!

Date of experience: December 25, 2021
Utah
1 review
0 helpful votes
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Responsive and helpful customer service, made the exchange process very easy.

Date of experience: December 25, 2021