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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
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Simple. Fast. Easy to order. Easy to maneuver compared to a regular mattress. Easy to make the bed and tuck in the sheets. And heavenly to sleep on.
This company is on the ball. They are fast efficient, reply to emails quickly and the beds are American made and wonderful!
The ordering service is easy and you are assisted by a knowledeable professional. You then are assigned an order number via email and updates on the estimated time frame for delivery. I ordered a heavy duty bed frame and platform foundation for our first bed. But on the second bed forgot to get a platform. Chelsea in customer service exhanged the order and the foundation arrived at the perfect time!
I'm a previous customer and process was very easy. My Dad recently came to live with us and we are excited that he will have such a great mattress to sleep on!
I'M GETTING A BED!
Buying a quality bed for me has been a long time dream. I have poured over websites trying to choose the best one for this old creaky body. I'd narrowed it down to 5 and then 3. I chose the WinkBed because of the reviews, the adjustable bed frame and their awareness of our Earth. But mostly because of the quality of the mattress. Here's hoping to many nights of happy sleeping!
Great information online. I emailed with two questions and received a very prompt response. That sealed the deal on my purchase!
Great details and reviews to learn more about each type.
Great experience from beginning to end…after a bad experience with a competitor last month!
The service has been excellent but it is too soon to provide feedback on the mattress.
All around a positive experience! Everything about the process was unexpectedly quick! I haven't been able to sleep on the bed yet, so I can't comment on that yet... but I have no doubt the reviews will be just as good!
I like the upscale bed frame! The weight rating and style is why I purchased.
The bed is super comfortable and the exchange process was fast and easy.
The online ordereing process was straightforward and easy. We received our beds within a very short time and they arrived in great condition. Overall the ordering process was a very good experience.
Great experience. Easy set up and a great mattress for a couple
Your site flows well. I would have utilized PayPal Credit if it was offered. I used your Option for Bread, but don't know if my credit score will experience a ding.
Seems like a good product. Hoping it lasts a bunch of years. We had a nectar all foam. It had huge canyon's in just 3 years I think. It's tough to measure the inches because the top layer foam recovers.
The lower support layer not to much. Hoping your firm spring load model will do better. Thanks for building this product we will give it a spin over the next couple of seasons and give you a holler if it seems to ware well or not so well. Best regards, lisa
The order process was easy. The bed came right to our door and was simple to set up. After all of our efforts looking into getting a new mattress, I believe we made the right decision with WinkBed.
Very pleased with the overall transaction and customer service and support.
I accidentally ordered 2 mattresses after multiple sleepless nights. I left a voice message about my mistake and someone called me back to confirm refund of one mattress within 30 minutes of the business opening hours.
Would say I didn't read fine print when you say $300 off I assumed it was the posted price that was marked down but no you had marked it down first. Should say already applies
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.

