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business logo of Wink Beds

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From the business

WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.


winkbeds.com
Founded in 2015
Miami, Florida, United States
How would you rate Wink Beds?
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Wink Beds Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.

This summary is generated by AI, based on text from customer reviews

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7,603 reviews

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Illinois
1 review
0 helpful votes
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Simple
January 12, 2022

Simple. Fast. Easy to order. Easy to maneuver compared to a regular mattress. Easy to make the bed and tuck in the sheets. And heavenly to sleep on.

Date of experience: January 12, 2022
California
1 review
0 helpful votes
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This company is on the ball
January 11, 2022

This company is on the ball. They are fast efficient, reply to emails quickly and the beds are American made and wonderful!

Date of experience: January 11, 2022
Oregon
1 review
0 helpful votes
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The ordering service is easy and you are assisted by...
January 11, 2022
Updated review

The ordering service is easy and you are assisted by a knowledeable professional. You then are assigned an order number via email and updates on the estimated time frame for delivery. I ordered a heavy duty bed frame and platform foundation for our first bed. But on the second bed forgot to get a platform. Chelsea in customer service exhanged the order and the foundation arrived at the perfect time!

Date of experience: January 11, 2022

I'm a previous customer and process was very easy
January 7, 2022
Previous review

I'm a previous customer and process was very easy. My Dad recently came to live with us and we are excited that he will have such a great mattress to sleep on!

Date of experience: January 7, 2022
Pennsylvania
4 reviews
0 helpful votes
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I'M GETTING A BED!
January 11, 2022

I'M GETTING A BED!
Buying a quality bed for me has been a long time dream. I have poured over websites trying to choose the best one for this old creaky body. I'd narrowed it down to 5 and then 3. I chose the WinkBed because of the reviews, the adjustable bed frame and their awareness of our Earth. But mostly because of the quality of the mattress. Here's hoping to many nights of happy sleeping!

Date of experience: January 11, 2022
Alabama
1 review
0 helpful votes
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Great information online
January 10, 2022

Great information online. I emailed with two questions and received a very prompt response. That sealed the deal on my purchase!

Date of experience: January 10, 2022
Michigan
1 review
0 helpful votes
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Great details and reviews to learn more about each type.

Date of experience: January 9, 2022
Wisconsin
1 review
0 helpful votes
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Great experience from beginning to end…after a bad experience with a competitor last month!

Date of experience: January 6, 2022
California
1 review
0 helpful votes
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The service has been excellent but it is too soon to provide feedback on the mattress.

Date of experience: January 6, 2022
New York
1 review
0 helpful votes
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All around a positive experience!
January 5, 2022

All around a positive experience! Everything about the process was unexpectedly quick! I haven't been able to sleep on the bed yet, so I can't comment on that yet... but I have no doubt the reviews will be just as good!

Date of experience: January 5, 2022
Texas
0 reviews
0 helpful votes
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I like the upscale bed frame!
January 4, 2022

I like the upscale bed frame! The weight rating and style is why I purchased.

Date of experience: January 4, 2022
Colorado
1 review
0 helpful votes
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The bed is super comfortable and the exchange process was fast and easy.

Date of experience: January 3, 2022
Ohio
1 review
0 helpful votes
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Outstanding service
January 3, 2022

Outstanding service -- so fast, exactly what I was hoping for!

Date of experience: January 3, 2022
Georgia
5 reviews
0 helpful votes
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The online ordereing process was straightforward and easy. We received our beds within a very short time and they arrived in great condition. Overall the ordering process was a very good experience.

Date of experience: January 3, 2022
Washington
1 review
0 helpful votes
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Great experience
January 3, 2022

Great experience. Easy set up and a great mattress for a couple

Date of experience: January 3, 2022
Washington
2 reviews
0 helpful votes
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Your site flows well
January 3, 2022

Your site flows well. I would have utilized PayPal Credit if it was offered. I used your Option for Bread, but don't know if my credit score will experience a ding.

Date of experience: January 3, 2022
Texas
0 reviews
0 helpful votes
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Seems like a good product
January 2, 2022

Seems like a good product. Hoping it lasts a bunch of years. We had a nectar all foam. It had huge canyon's in just 3 years I think. It's tough to measure the inches because the top layer foam recovers.
The lower support layer not to much. Hoping your firm spring load model will do better. Thanks for building this product we will give it a spin over the next couple of seasons and give you a holler if it seems to ware well or not so well. Best regards, lisa

Date of experience: January 2, 2022
Louisiana
1 review
0 helpful votes
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The order process was easy
January 1, 2022

The order process was easy. The bed came right to our door and was simple to set up. After all of our efforts looking into getting a new mattress, I believe we made the right decision with WinkBed.

Date of experience: January 1, 2022
Michigan
1 review
0 helpful votes
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Very pleased with the overall transaction and customer service and support.

Date of experience: January 1, 2022
Colorado
1 review
0 helpful votes
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I accidentally ordered 2 mattresses after multiple sleepless nights. I left a voice message about my mistake and someone called me back to confirm refund of one mattress within 30 minutes of the business opening hours.

Date of experience: December 31, 2021
Tennessee
1 review
0 helpful votes
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Would say I didn't read fine print when you say $300 off I assumed it was the posted price that was marked down but no you had marked it down first. Should say already applies

Date of experience: December 31, 2021