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SmartCustomer Website Reviews and Complaints
business logo of Wink Beds

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From the business

WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.


winkbeds.com
Founded in 2015
Miami, Florida, United States
How would you rate Wink Beds?
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Wink Beds Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.

This summary is generated by AI, based on text from customer reviews

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7,603 reviews

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North Carolina
0 reviews
0 helpful votes
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Shopping was easy
January 22, 2022

Shopping was easy. Too soon to tell how my body responds to the bed.

Date of experience: January 22, 2022
Texas
1 review
0 helpful votes
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Great experience working with the company and their mattress is firm yet extremely comfortable and supportive. 10/10!

Date of experience: January 21, 2022
Florida
1 review
0 helpful votes
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Easy to unpack looks great in our room, The first night was like sleeping on a clowns slept great woke up refreshed thank you once again for this great product

Date of experience: January 21, 2022
Oklahoma
1 review
0 helpful votes
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Amazing and comfortable experience!
January 20, 2022

Amazing and comfortable experience! Should've ordered this weeks ago. My mattress was getting old and I couldn't fall asleep at night. After the first night on the Wink Bed I was Really impressed and fell asleep much faster and woke up without back pain.

Date of experience: January 20, 2022
Minnesota
0 reviews
0 helpful votes
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Easy to buy and wonderful website layout. It was an easy choice from the beginning.

Date of experience: January 19, 2022
Washington
1 review
0 helpful votes
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I've only slept on my bed for four nights, but my back pain has lessened significantly. So far, I'm very pleased with my mattress.

Things to note:
This mattress DOES off gas. It's not terrible, but I have a sensitive nose. We've been sleeping on it for four nights, and still need to keep the windows open.
The delivery estimator on the main webpage was not accurate. However, when I called to find out when my mattress would ship, the mattress went out that day.

Date of experience: January 19, 2022
North Carolina
0 reviews
0 helpful votes
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So far so good!
January 19, 2022

So far so good! Really eager to try it out. Feels light years ahead of our previous Stearns and Foster.

Date of experience: January 19, 2022
Indiana
0 reviews
0 helpful votes
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Our mattress and frame are incredible! Better than we hoped for. Comfortable, sturdy, and sleek.

Date of experience: January 19, 2022
Florida
1 review
0 helpful votes
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Looking forward to a good night's sleep. My only concern is when inputting my shipping information, I saw my daughter-in-laws shipping address. How is that possible?

Date of experience: January 19, 2022
Tennessee
1 review
0 helpful votes
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Still figuring out if I like the bed
January 18, 2022

Still figuring out if I like the bed. Not sleeping great, but maybe it's my pillows.

Date of experience: January 17, 2022
Alabama
1 review
0 helpful votes
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Unfortunately the bed frame delivery was not acceptable. It was dropped behind my 88 yr old Moms car. Had I not seen it prior to her driving to her appointment, it would have been a disaster.

Date of experience: January 16, 2022
Florida
1 review
0 helpful votes
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Fantastic!...
January 17, 2022

Fantastic!..."And thats all I got to say about that."

Date of experience: January 16, 2022
New York
1 review
0 helpful votes
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The process of buying the bed from start to finish was simple and easy

Date of experience: January 14, 2022
District of Columbia
1 review
0 helpful votes
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Easy to use the website and make a decision as to what mattress to purchase.

Date of experience: January 13, 2022
Oklahoma
1 review
0 helpful votes
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Ordering was easy and the mattress came in less than a week (Surprising). The bed frame took a little longer but there was an issue with the carrier. After only Four nights sleeping on it I can tell the difference. We also got the adjustable frame and it is helping me with my chronic snoring.

Date of experience: January 13, 2022
Florida
1 review
0 helpful votes
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From ordering to delivery (ahead of the anticipated date) to unpacking, the whole process was fool proof and simple. Both my husband and I are incredibly pleased and are sleeping like babies!

Date of experience: January 13, 2022
California
0 reviews
0 helpful votes
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It was good
January 13, 2022

It was good. Received my order in a timely manner Website was easy to navigate.

Date of experience: January 12, 2022
New York
1 review
0 helpful votes
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Excellent, very helpful with questions, by far best bang for the buck out there.

They are changing the "bed in a box" concept by shipping a full normal mattress with the full spring support but in a "smaller" box.

Date of experience: January 12, 2022
Maine
1 review
0 helpful votes
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Great customer service
January 12, 2022

Great customer service. Could not be better. Wish there were 6 stars!

Date of experience: January 12, 2022
Maryland
1 review
0 helpful votes
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Date of experience: January 12, 2022