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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
This summary is generated by AI, based on text from customer reviews
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Shopping was easy. Too soon to tell how my body responds to the bed.
Great experience working with the company and their mattress is firm yet extremely comfortable and supportive. 10/10!
Easy to unpack looks great in our room, The first night was like sleeping on a clowns slept great woke up refreshed thank you once again for this great product
Amazing and comfortable experience! Should've ordered this weeks ago. My mattress was getting old and I couldn't fall asleep at night. After the first night on the Wink Bed I was Really impressed and fell asleep much faster and woke up without back pain.
Easy to buy and wonderful website layout. It was an easy choice from the beginning.
I've only slept on my bed for four nights, but my back pain has lessened significantly. So far, I'm very pleased with my mattress.
Things to note:
This mattress DOES off gas. It's not terrible, but I have a sensitive nose. We've been sleeping on it for four nights, and still need to keep the windows open.
The delivery estimator on the main webpage was not accurate. However, when I called to find out when my mattress would ship, the mattress went out that day.
So far so good! Really eager to try it out. Feels light years ahead of our previous Stearns and Foster.
Our mattress and frame are incredible! Better than we hoped for. Comfortable, sturdy, and sleek.
Looking forward to a good night's sleep. My only concern is when inputting my shipping information, I saw my daughter-in-laws shipping address. How is that possible?
Still figuring out if I like the bed. Not sleeping great, but maybe it's my pillows.
Unfortunately the bed frame delivery was not acceptable. It was dropped behind my 88 yr old Moms car. Had I not seen it prior to her driving to her appointment, it would have been a disaster.
Fantastic!..."And thats all I got to say about that."
The process of buying the bed from start to finish was simple and easy
Easy to use the website and make a decision as to what mattress to purchase.
Ordering was easy and the mattress came in less than a week (Surprising). The bed frame took a little longer but there was an issue with the carrier. After only Four nights sleeping on it I can tell the difference. We also got the adjustable frame and it is helping me with my chronic snoring.
From ordering to delivery (ahead of the anticipated date) to unpacking, the whole process was fool proof and simple. Both my husband and I are incredibly pleased and are sleeping like babies!
It was good. Received my order in a timely manner Website was easy to navigate.
Excellent, very helpful with questions, by far best bang for the buck out there.
They are changing the "bed in a box" concept by shipping a full normal mattress with the full spring support but in a "smaller" box.
Great customer service. Could not be better. Wish there were 6 stars!
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Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.

