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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
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Very good, satisfied with the product and service. The delivery and shipment was fast and timely.
Easy to order, fast delivery. Have only slept on the mattress for 4 nights, so not ready to rate.
Wisconsin company! UPS delivery good. Mattress easy to open n place on frame.
Good job it was great you all thank you very much for all of this
Have only had it a day but so far so good. Delivery was perfect
I like that the Wink Site has all the information there to make an educated purchase.
Easy to order once I read all the reviews. I looked at many sites to help me keep coming back to this one
Excellent experience with Wink Beds! Very happy with my mattress.
I was a bit worried about getting a mattress with inner springs through the mail, but it turned out to be very doable for me to manage it on my own with a dolly and it expanded into its proper shape like magic. I wish I'd had my video going for it. For something built to order I think it came very fast.
Excellent experience purchasing online, delivered to my door.
Love sleeping on my new mattress.
Will definitely recommend to others
Very easy to exchange the bed to another model. Thanks!
Very positive experience. The website made it easy to decide which mattress I needed. Delivery was quick. Mattress so far is excellent.
Excellent, excellent excellent, excellent, excellent
The bed to begin to sag in the sleeping spot. A 200 lb person is too much for these mattresses. Other reiviews indicated the same problem.
Easy and Fast. Can't get any easier that's for sure.
Overall experience was good but it's a personal preference that we will have to return one of the twin XL mattresses
Smooth and easy upon ordering, all items came in before anticipated time. So far all is good, base was easy to set up and mattress is very comfortable.
I ordered this for my move to Pensacola Florida after my divorce. Will not be able to review until I move March 1st.
Easy ordering, delivery, and set up was simple.
Happy customer!
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.

