Wink BedsReviews 2,414

Katapult and read are terrible. You pay the double price at Katapult, and Read never gives feedback what to do to get a financial approval. They just deny and say re-apply in 90days

You have a great website. I emailed some questions to you earlier this AM, and the reply was prompt and helpful.

The website is easy to navigate, although the amount of information makes it a little cluttered on an iPad

Great company and people I truly enjoy this company

After exchanging the firm for the softer version, I can finally sleep through the night without waking up in discomfort, but this mattress is still not great. The luxury firm felt like a giant fist was pressing into my ribcage when I slept on my side; I am so confused why it is supposedly recommended for side sleepers! The firm is advertised as a 6 softness, but it is harder than my prior 8-rated BeautyRest. The softer version is advertised as a 4, but is much harder than the Nectar mattress that's rated at a 6. The traditional Simmons Beauty Rest I had before the Softer version was much more comfortable than any of them.

Additionally, if WinkBed is going to advertise "world class customer service," they could do a better job prioritizing customer satisfaction over the fine print. I expressed dissatisfaction with the firm mattress and started an email thread to exchange it for the softer version during the satisfaction guarantee period, I didn't finish the email chain within the period. I was shocked that the first two representatives I talked to would have rather me be unhappy with a WinkBed for a lifetime than honor the spirit of their satisfaction guarantee and get me on a mattress that didn't wake me up in discomfort. Then, they wanted to send me a mattress topper, which seems like an insufficient solution for a product that's supposed to have a lifetime warrantee. It took a fight to get a mattress I can sleep through the night on... And it's still far from the amount of comfort I expected for the price-point.

I had questions and emailed them to you and received quick responses. Great customer service

Great help but I'm not sure the mattresses work for me. One too firm the other too soft.

Beds are like concrete, made well, look great but they are so hard all pressure points were activated. Caused a complete lack of sleep over three days. Just not for us.

I asked questions before purchasing and I feel like I was misled a bit.

I called in my order and got an extra $50 off! Loved that.

The web site is a little confusing and the documentation is missing.

No problems and very fast service. Great communications!

It was good and convenient since everything i was looking for in regards to details about the bed were easily accessible.

Good info for different types, easy to understand, one star less for pushing the bed frame afterwards. I know what I want!

The shopping and delivery experience was really nice. No issues at all

So far I am very pleased with my purchase, I hope should I ever have to contact customer service for any reason I am equally pleased.

Website is very "busy" and simplifying it would be helpful

Love the bed, but the package showed up basically destroyed. Turns out, the bed was fine so we didn't contact customer support, but you might need stronger cardboard/better carriers.