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SmartCustomer Website Reviews and Complaints
business logo of Wink Beds

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From the business

WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.


winkbeds.com
Founded in 2015
Miami, Florida, United States
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Wink Beds Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.

This summary is generated by AI, based on text from customer reviews

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7,603 reviews

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Washington
1 review
0 helpful votes
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Easy-to-order and delivered well-packaged (heh) and on-time.

Date of experience: September 14, 2025
Minnesota
1 review
0 helpful votes
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Mattresses are well made, warranty is excellent if...
September 25, 2025
Updated review

Mattresses are well made, warranty is excellent if honored, hoping I never need to use it.
The Environment fund really taints the way I feel about this company, though.

Date of experience: September 14, 2025

Easy so far
September 8, 2025
Previous review

Easy so far.
Hopefully mattress will arrive quickly in great shape and serve us well for years.

Date of experience: August 28, 2025
Maryland
1 review
0 helpful votes
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Excellent!
September 25, 2025
Updated review

Excellent! Online experience was top notch! Buying the mattress was seamless! And communications with Wink Beds was excellent!

Date of experience: September 14, 2025

Very easy!
September 11, 2025
Previous review

Very easy! Thanks!

Date of experience: August 31, 2025
New York
1 review
0 helpful votes
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Experience was wonderful
September 24, 2025

Experience was wonderful. Shipping was also very fast, I expected the mattress to take some time to be manufactured and shipped (up to 2 weeks per FAQ) but I quickly received notice that it was out for delivery within a week of ordering!

Date of experience: September 14, 2025
Missouri
1 review
0 helpful votes
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After a less than stellar day shopping at a competitor store we did a little more research and found Sandman. We went there and that was the best decision we could have made. The owner and staff are incredible and professional.

Date of experience: September 14, 2025
Florida
1 review
0 helpful votes
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Easy to order and great information throughout the process. We received our mattress inside a week over Labor Day holiday.

Date of experience: September 14, 2025
Florida
1 review
0 helpful votes
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I received my bed, thank you
September 24, 2025

I received my bed, thank you. It was a good experience.

Date of experience: September 14, 2025
Virginia
1 review
0 helpful votes
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Still think it was pricey
September 23, 2025
Updated review

Still think it was pricey. But hoping it was worth years of great sleep.

Date of experience: September 13, 2025

Great information on products, reasonable prices, and...
September 9, 2025
Previous review

Great information on products, reasonable prices, and easy site browsing!

Date of experience: August 30, 2025
Missouri
1 review
0 helpful votes
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I've suffered for 30 nights on our new Tempurpedic mattress, because they make you sleep on it for 30 days before you ask for a refund. The mattress we laid on in their showroom was soft, and the one we received is as hard as a brick. The Wink bed has saved our backs. We are finally getting good sleep. We still have the Tempurpedic adjustable base (since you can't return those!) and their sleep app tells me that my sleep score is significantly better on the Wink mattress! It's been recording our sleep the entire time and you can see the difference! Of the 24 days recorded sleeping on the Tempurpedic mattress, I had a sleep score over 80, just 5 times. I had 9 nights with a score in the 50s and 60s. In just 13 days on the Wink mattress, I've already had 6 nights over 80, and only one night with a score in the 50s/60s. I am a believer!

Date of experience: September 13, 2025
Ohio
1 review
0 helpful votes
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Ordering was easy
September 23, 2025

Ordering was easy. Delivery was fairly quick along with set up of the mattress

Date of experience: September 12, 2025
Washington
1 review
0 helpful votes
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Ordering and shipping was fast (ahead of schedule even)
September 22, 2025
Updated review

Ordering and shipping was fast (ahead of schedule even). Still too soon to make a decision on the bed but I will most likely be trading it in for a different firmness, so we'll see how that goes.

Date of experience: September 11, 2025

Thank Nap Labs for bringing me here
September 8, 2025
Previous review

Thank Nap Labs for bringing me here.

Date of experience: August 28, 2025
California
1 review
0 helpful votes
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Eeees; kl. K; lk; lk; lkladsfkd; lkak; dsssa

Date of experience: September 11, 2025
New York
1 review
0 helpful votes
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Easy to order online, not necessarily the easiest to determine which type of mattress makes sense.

Date of experience: September 11, 2025
Tennessee
1 review
0 helpful votes
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It's fine...
September 21, 2025

It's fine...
You are an lying the hell out of me with this survey

Date of experience: September 10, 2025
District of Columbia
1 review
0 helpful votes
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I visited a store to try the entire line of WinkBeds and I am so grateful that I did! I got a better idea of what I like, and was able to see the quality before I bought.

Date of experience: September 10, 2025
Nebraska
1 review
0 helpful votes
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Nice, everything was as expected
September 19, 2025

Nice, everything was as expected. The unpacking video was helpful

Date of experience: September 9, 2025
California
1 review
0 helpful votes
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Everything we wanted to know was either available on...
September 18, 2025
Updated review

Everything we wanted to know was either available on the website or through online reviews.

Date of experience: August 30, 2025

Everything great
September 4, 2025
Previous review

Everything great. Got additional questions answered by calling.

Date of experience: August 25, 2025
Virginia
1 review
0 helpful votes
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This is an excellent mattress, and we are thrilled with the product!

Date of experience: September 7, 2025
New Hampshire
1 review
0 helpful votes
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I am very happy with WinkBeds, from the products to...
September 16, 2025
Updated review

I am very happy with WinkBeds, from the products to Customer Service, I've always gotten the answers I needed each time I reached out. My bed arrived 3 days after I ordered it, and I can't describe how comfortable it is.

Date of experience: September 6, 2025

Quick and easy
August 28, 2025
Previous review

Quick and easy

Date of experience: August 18, 2025
California
1 review
0 helpful votes
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I had never heard of WinkBed
September 16, 2025
Updated review

I had never heard of WinkBed. I needed a new mattress for an antique bed I inherited. And my first thought was to buy a mattress from a brand, I was familiar with. When I priced those mattresses, it was cost prohibitive. The more I thought about it, too, I hadn't been happy with the last mattress. It didn't even last three years. So I did a little research and decided to try wink. I am so glad I did! We really like this mattress, and it was significantly cheaper than others we looked at. Order fulfillment and delivery were super fast, too. I think I ordered it on a Tuesday and had it set up in my room on Saturday. I predict this will not be our last WinkBed!

Date of experience: September 6, 2025

Easy peasy
August 30, 2025
Previous review

Easy peasy. I'd read several reviews and, though I'd never heard of your mattresses until about two hours ago, decided to throw caution to the wind and try your product. I saw several reviews that rated you very highly, and the price was right.

Date of experience: August 20, 2025