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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
This summary is generated by AI, based on text from customer reviews
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Easy-to-order and delivered well-packaged (heh) and on-time.
Mattresses are well made, warranty is excellent if honored, hoping I never need to use it.
The Environment fund really taints the way I feel about this company, though.
Easy so far.
Hopefully mattress will arrive quickly in great shape and serve us well for years.
Excellent! Online experience was top notch! Buying the mattress was seamless! And communications with Wink Beds was excellent!
Experience was wonderful. Shipping was also very fast, I expected the mattress to take some time to be manufactured and shipped (up to 2 weeks per FAQ) but I quickly received notice that it was out for delivery within a week of ordering!
After a less than stellar day shopping at a competitor store we did a little more research and found Sandman. We went there and that was the best decision we could have made. The owner and staff are incredible and professional.
Easy to order and great information throughout the process. We received our mattress inside a week over Labor Day holiday.
I received my bed, thank you. It was a good experience.
Still think it was pricey. But hoping it was worth years of great sleep.
Great information on products, reasonable prices, and easy site browsing!
I've suffered for 30 nights on our new Tempurpedic mattress, because they make you sleep on it for 30 days before you ask for a refund. The mattress we laid on in their showroom was soft, and the one we received is as hard as a brick. The Wink bed has saved our backs. We are finally getting good sleep. We still have the Tempurpedic adjustable base (since you can't return those!) and their sleep app tells me that my sleep score is significantly better on the Wink mattress! It's been recording our sleep the entire time and you can see the difference! Of the 24 days recorded sleeping on the Tempurpedic mattress, I had a sleep score over 80, just 5 times. I had 9 nights with a score in the 50s and 60s. In just 13 days on the Wink mattress, I've already had 6 nights over 80, and only one night with a score in the 50s/60s. I am a believer!
Ordering was easy. Delivery was fairly quick along with set up of the mattress
Ordering and shipping was fast (ahead of schedule even). Still too soon to make a decision on the bed but I will most likely be trading it in for a different firmness, so we'll see how that goes.
Thank Nap Labs for bringing me here.
Eeees; kl. K; lk; lk; lkladsfkd; lkak; dsssa
Easy to order online, not necessarily the easiest to determine which type of mattress makes sense.
I visited a store to try the entire line of WinkBeds and I am so grateful that I did! I got a better idea of what I like, and was able to see the quality before I bought.
Nice, everything was as expected. The unpacking video was helpful
Everything we wanted to know was either available on the website or through online reviews.
Everything great. Got additional questions answered by calling.
This is an excellent mattress, and we are thrilled with the product!
I am very happy with WinkBeds, from the products to Customer Service, I've always gotten the answers I needed each time I reached out. My bed arrived 3 days after I ordered it, and I can't describe how comfortable it is.
I had never heard of WinkBed. I needed a new mattress for an antique bed I inherited. And my first thought was to buy a mattress from a brand, I was familiar with. When I priced those mattresses, it was cost prohibitive. The more I thought about it, too, I hadn't been happy with the last mattress. It didn't even last three years. So I did a little research and decided to try wink. I am so glad I did! We really like this mattress, and it was significantly cheaper than others we looked at. Order fulfillment and delivery were super fast, too. I think I ordered it on a Tuesday and had it set up in my room on Saturday. I predict this will not be our last WinkBed!
Easy peasy. I'd read several reviews and, though I'd never heard of your mattresses until about two hours ago, decided to throw caution to the wind and try your product. I saw several reviews that rated you very highly, and the price was right.
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.

