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business logo of Wink Beds

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From the business

WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.


winkbeds.com
Founded in 2015
Miami, Florida, United States
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Wink Beds Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.

This summary is generated by AI, based on text from customer reviews

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7,603 reviews

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Wisconsin
1 review
0 helpful votes
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Great customer service
October 2, 2025

Great customer service. Got emails at each step, from order confirmation to the build to shipping to receipt. Mattress came 4 or 5 days ahead of schedule.

Date of experience: September 22, 2025
Illinois
1 review
0 helpful votes
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My experience with the company has been positive. Seems to be a great product, I just need to adjust the firmness.

Date of experience: September 21, 2025
Ohio
1 review
0 helpful votes
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I'm 7 days into the new bed and still not as comfortable as I had hoped.

Date of experience: September 20, 2025

Good automated responses
September 17, 2025
Previous review

Good automated responses

Date of experience: September 6, 2025
Florida
1 review
0 helpful votes
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It's very difficult to communicate when emails come sometimes one or two days later. Would be much better if they had a phone number

Date of experience: September 20, 2025
Georgia
1 review
0 helpful votes
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Made in USA, parts and assembly, love the warranty, very comfortable, solid bed, love it so far. My back is feeling better already.

Date of experience: September 19, 2025
Maryland
1 review
0 helpful votes
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Everything is great
September 29, 2025
Updated review

Everything is great. No issues of concern yet. I'm sleeping well

Date of experience: September 19, 2025

Great customer support!
September 15, 2025
Previous review

Great customer support! Excited!

Date of experience: September 5, 2025
Texas
1 review
0 helpful votes
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The bed is great!
September 29, 2025

The bed is great! The cover on the other side was a bit large. The description talks about it as "custom designed for your winkbed" but any mattress cover seemingly would have fit just fine, or maybe even better. Wish I had saved my money and bought a cheaper one from somewhere else.

Date of experience: September 18, 2025
Colorado
1 review
0 helpful votes
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Great & fast service — easy to order and live the money back offer

Date of experience: September 18, 2025
New York
1 review
0 helpful votes
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Wink was super easy to buy from
September 28, 2025

Wink was super easy to buy from. Quick shipping. Convenient packaging. Comfortable bed for the price.

Date of experience: September 18, 2025
Texas
1 review
0 helpful votes
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Quick and easy
September 28, 2025

Quick and easy. The bed arrived as described and was ready to use in minutes

Date of experience: September 17, 2025
California
1 review
0 helpful votes
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Good mattress, shipped a little faster than I experienced

Date of experience: September 17, 2025
Oregon
1 review
0 helpful votes
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Overall I had a great experience ordering on Winkbeds. The website is beautiful and easy to navigate. I like the 120 return policy and the upgrade policy. I still need more time with the mattress, but so far so good.

Date of experience: September 16, 2025
Virginia
2 reviews
0 helpful votes
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No need for me to describe my experience
September 26, 2025

No need for me to describe my experience - I bought the mattress, right?

Date of experience: September 15, 2025
Idaho
1 review
0 helpful votes
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Will tryout soon when sheets arrive
September 25, 2025
Updated review

Will tryout soon when sheets arrive. No experience with winks beds. Only read reviews and made comparisons. I have been sleeping on the floor for 11 years so I'm sure this will feel beyond wonderful.

Date of experience: September 15, 2025

Quick and simple
September 11, 2025
Previous review

Quick and simple

Date of experience: September 1, 2025
Florida
1 review
0 helpful votes
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Tried the Plus mattress first for 30 days, but it made...
September 25, 2025
Updated review

Tried the Plus mattress first for 30 days, but it made my back hurt. Sent email to exchange the Plus for the Luxury Firm. No questions or delays. Received the new mattress in 2 weeks. Been sleeping on it for 2 weeks and it is fantastic!

Date of experience: September 15, 2025

Very easy to exchange mattresses
September 11, 2025
Previous review

Very easy to exchange mattresses. The Plus hurt my back so I'm exchanging it for the Luxury Firm. One quick email was all it took.

Date of experience: September 1, 2025
Kansas
1 review
0 helpful votes
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Everything was so easy, from ordering and receiving...
September 25, 2025
Updated review

Everything was so easy, from ordering and receiving of the mattress.

Date of experience: September 15, 2025

Found out about Winkbeds doing a search for mattresses...
September 10, 2025
Previous review

Found out about Winkbeds doing a search for mattresses made in the USA. Reviews are very good. Price is very reasonable. Love that it's made here in Wisconsin!

Date of experience: August 30, 2025
Connecticut
1 review
0 helpful votes
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Easy to buy but the bed top collapses after a few nights and is too hard.

Date of experience: September 15, 2025
New Jersey
1 review
0 helpful votes
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After you order, you'll see a $9.08 charge added to your bill. It's called an "Environmental Responsibility Fund" fee. I don't recall seeing it appear until after I paid, then being added to my receipt. I called and asked about it, receiving back some nonsense about enabling them to help the environment regarding my old mattress. Well, they didn't collect my old mattress and the very opaque nature of this fee, and the timing of its reveal, made me pretty angry. They refunded it. That aside, I love the mattress and the price was good, despite the minor charge issue.

Date of experience: September 15, 2025
Texas
1 review
0 helpful votes
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Had several questions that were promptly answered.

Date of experience: September 15, 2025
Pennsylvania
1 review
0 helpful votes
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Love how easy it is to buy a mattress no haggling and...
September 25, 2025
Updated review

Love how easy it is to buy a mattress no haggling and no crap just fast and easy.

Date of experience: September 15, 2025

Easy and quick no bs
September 11, 2025
Previous review

Easy and quick no bs

Date of experience: September 1, 2025