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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
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Great customer service. Got emails at each step, from order confirmation to the build to shipping to receipt. Mattress came 4 or 5 days ahead of schedule.
My experience with the company has been positive. Seems to be a great product, I just need to adjust the firmness.
I'm 7 days into the new bed and still not as comfortable as I had hoped.
It's very difficult to communicate when emails come sometimes one or two days later. Would be much better if they had a phone number
Made in USA, parts and assembly, love the warranty, very comfortable, solid bed, love it so far. My back is feeling better already.
Everything is great. No issues of concern yet. I'm sleeping well
The bed is great! The cover on the other side was a bit large. The description talks about it as "custom designed for your winkbed" but any mattress cover seemingly would have fit just fine, or maybe even better. Wish I had saved my money and bought a cheaper one from somewhere else.
Great & fast service — easy to order and live the money back offer
Wink was super easy to buy from. Quick shipping. Convenient packaging. Comfortable bed for the price.
Quick and easy. The bed arrived as described and was ready to use in minutes
Good mattress, shipped a little faster than I experienced
Overall I had a great experience ordering on Winkbeds. The website is beautiful and easy to navigate. I like the 120 return policy and the upgrade policy. I still need more time with the mattress, but so far so good.
No need for me to describe my experience - I bought the mattress, right?
Will tryout soon when sheets arrive. No experience with winks beds. Only read reviews and made comparisons. I have been sleeping on the floor for 11 years so I'm sure this will feel beyond wonderful.
Tried the Plus mattress first for 30 days, but it made my back hurt. Sent email to exchange the Plus for the Luxury Firm. No questions or delays. Received the new mattress in 2 weeks. Been sleeping on it for 2 weeks and it is fantastic!
Very easy to exchange mattresses. The Plus hurt my back so I'm exchanging it for the Luxury Firm. One quick email was all it took.
Everything was so easy, from ordering and receiving of the mattress.
Found out about Winkbeds doing a search for mattresses made in the USA. Reviews are very good. Price is very reasonable. Love that it's made here in Wisconsin!
Easy to buy but the bed top collapses after a few nights and is too hard.
After you order, you'll see a $9.08 charge added to your bill. It's called an "Environmental Responsibility Fund" fee. I don't recall seeing it appear until after I paid, then being added to my receipt. I called and asked about it, receiving back some nonsense about enabling them to help the environment regarding my old mattress. Well, they didn't collect my old mattress and the very opaque nature of this fee, and the timing of its reveal, made me pretty angry. They refunded it. That aside, I love the mattress and the price was good, despite the minor charge issue.
Had several questions that were promptly answered.
Love how easy it is to buy a mattress no haggling and no crap just fast and easy.
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.

