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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
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The Wink Bed is exactly what we needed--something firmer than our old bed which, while comfortable, was a bit to soft. The delivery was quick and it didn't take too much effort to move it onto our bed frame. Once we'd unwrapped it and it expanded, there was no noticeable smell. We've slept on it about a week now and are feeling very satisfied with it.
Easy to shop, delivery was on time. Only "complaint" is that moving a 130 lb box up 3 flights of stairs was quite the challenge.
Great,bought the luxury firm to replace our temper pedic.
I haven't taken it out of the box yet. I am waiting for a bed to be delivered for my husband's half of the bed.
Great experience I cannot rate the bed yet though.
~~~~~~~~~~~~~~~~~~~Good so far!~~~~~~~~~~~~~~~~~~~
Wink's website makes shopping for a new mattress easy and stress free. They deliver efficiently and keep the buyer informed throughout the process.
The notifications were timely and provided a clear understanding of the process and when we can expect the shipment.
I have not tried the bed yet; im waiting on the platform frame.
I was very hesitant at first to make an online purchase of such a great importance without being able to try it out first. I visited a mattress store, however, to get an idea about the feel of the different firmness levels and feels of several mattresses, did a lot of research online and contacted the company before hand with a few questions which influenced my decision:
I have gotten a prompt and polite/helpful response.
My research always led me back to this mattress (gravity lux soft)
My mattress was delivered in under 2 weeks and I was updated on every step of the way.
The boxes arrived in perfect condition and unpacking/installing was relatively easy. I did not need any help.
The mattress is as described. Time will tell the rest.
It was easy to pick what I wanted, and got exactly what I had hoped.
So far so good, one night in! I was fascinated that the mattress came completely compressed in a smallish (but heavy!) box from UPS and I watched it come to life as it unrolled!
Little slow shipping, but so far so good. Will evaluate and go from there.
Easy experience, excited to try the mattress. Great customer service
Everything went very smoothly and we received the mattress in a timely manner.
Great experience. Would definitely recommend to anyone
It was easy and customer service answered my questions quickly.
Lots of reviews to look at in multiple categories, as well as from magazines and newspapers.
My daughter purchased bed in TX and experience and comfort of the bed was so amazing we ordered one for the guest room in FL.
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.

