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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
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We looked at on line mattresses for king size beds and we decided to go with WinkBeds. Our first purchase of a mattress online and we are still adjusting to it. It is firm as promised and as of now I am happy with it
Easy purchase online and quick shipping. Good pricing and great value.
Submitted a question and received a quick and complete reply via text.
Received emails from ups stating the item was going to arrive. I left work early to be sure to be home when it arrived and it wasn't on the truck. Was delivered the next day…
I never really liked our Casper. It was too soft, too hot, and had even less side support. About a week in with our wink plus. And the separation makes all the difference. Foam alone always felt like uncle fester's bed. An enveloping quagmire of softness. I always felt like my heaviest parts pooled to the center. The wink is much more responsive. The coil's bounce supports and responds to separate loads keeping my back aligned while the foam topper allows enough sink for my wife's hips. Edge support is phenomenal.
The only reason I don't give give stars for my overall experience is due to the condition of the shipping box and more over due to the mattress being rolled upside-down. Otherwise all went very smooth.
Easily exchanged the Luxury Firm for the softer mattress. I was afraid it would be too soft, but it was just right! Working w Winkbed was Clear, Smooth, Simple.
There is no winkbed store near us so purchase was done based on online reviews. My wife and I agreed mattress is comfortable but not as plush as we anticipated. We replaced winkbed mattress with a spring mattress; not much difference in both of our opinions. We were hoping for a more snuggle sleep feel from mattress. Should we consider the soft?
Website kept crashing at first but otherwise ok. Very comfortable bed that has helped my back pain.
Super easy exchange and loved the new mattress. So comfortable.
The referred back pain in my hip got so extreme I had to get a steroid injection which helped but the pain was still very uncomfortable and interferred with activities of daily living. Now, after sleeping on a couch for six months, I've been sleeping in a bed for two weeks on my new Luxury Firm mattress and, so far, it's been excellent. At last I can sleep through the night, thank goodness! And fill the bird feeders. And sit long enough to drive to the grocery store and shop for a few items. Still can't walk for half a block but can walk the paths in our backyard. Although the mattress was expensive, so far, it's been worth every penny and I'll be mentioning it to my pain doctor.
Love the bed! Helps wonders with my chronic back pain!
I have EDS which gives me a lot of lower back problems. I purchased this mattress specifically for the pressure point relief, however it is by far the most painful mattress I have ever slept on aside from futons and motel beds. I am super disappointed.
Overall positive experience and so far loving the mattress
Be up front about the shipping times. Little misleading.
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.

