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business logo of Wink Beds

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From the business

WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.


winkbeds.com
Founded in 2015
Miami, Florida, United States
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Wink Beds Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.

This summary is generated by AI, based on text from customer reviews

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7,603 reviews

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New York
2 reviews
0 helpful votes
Follow Debra T.
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We looked at on line mattresses for king size beds and we decided to go with WinkBeds. Our first purchase of a mattress online and we are still adjusting to it. It is firm as promised and as of now I am happy with it

Date of experience: June 20, 2023
Washington
1 review
0 helpful votes
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Easy purchase online and quick shipping. Good pricing and great value.

Date of experience: June 19, 2023
Minnesota
1 review
0 helpful votes
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Would have given 5 stars except, web site indicated a 4-5 day delivery if ordered right away. Actual delivery was two weeks plus. Had to write to get any updates.

Date of experience: June 19, 2023
Illinois
1 review
0 helpful votes
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Submitted a question and received a quick and complete reply via text.

Date of experience: June 19, 2023
Maryland
1 review
0 helpful votes
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Received emails from ups stating the item was going to arrive. I left work early to be sure to be home when it arrived and it wasn't on the truck. Was delivered the next day…

Date of experience: June 18, 2023
New York
1 review
0 helpful votes
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I never really liked our Casper
June 18, 2023

I never really liked our Casper. It was too soft, too hot, and had even less side support. About a week in with our wink plus. And the separation makes all the difference. Foam alone always felt like uncle fester's bed. An enveloping quagmire of softness. I always felt like my heaviest parts pooled to the center. The wink is much more responsive. The coil's bounce supports and responds to separate loads keeping my back aligned while the foam topper allows enough sink for my wife's hips. Edge support is phenomenal.

Date of experience: June 18, 2023
Illinois
1 review
0 helpful votes
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The only reason I don't give give stars for my overall experience is due to the condition of the shipping box and more over due to the mattress being rolled upside-down. Otherwise all went very smooth.

Date of experience: June 17, 2023
North Carolina
1 review
0 helpful votes
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We are waiting on the room to be painted before assembling the base...

Date of experience: June 16, 2023
Oregon
1 review
0 helpful votes
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Easily exchanged the Luxury Firm for the softer mattress. I was afraid it would be too soft, but it was just right! Working w Winkbed was Clear, Smooth, Simple.

Date of experience: June 15, 2023
California
1 review
0 helpful votes
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There is no winkbed store near us so purchase was done based on online reviews. My wife and I agreed mattress is comfortable but not as plush as we anticipated. We replaced winkbed mattress with a spring mattress; not much difference in both of our opinions. We were hoping for a more snuggle sleep feel from mattress. Should we consider the soft?

Date of experience: June 14, 2023
Michigan
1 review
0 helpful votes
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Website kept crashing at first but otherwise ok. Very comfortable bed that has helped my back pain.

Date of experience: June 14, 2023
Virginia
1 review
0 helpful votes
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Super easy exchange and loved the new mattress. So comfortable.

Date of experience: June 13, 2023
Texas
1 review
0 helpful votes
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The referred back pain in my hip got so extreme I had to get a steroid injection which helped but the pain was still very uncomfortable and interferred with activities of daily living. Now, after sleeping on a couch for six months, I've been sleeping in a bed for two weeks on my new Luxury Firm mattress and, so far, it's been excellent. At last I can sleep through the night, thank goodness! And fill the bird feeders. And sit long enough to drive to the grocery store and shop for a few items. Still can't walk for half a block but can walk the paths in our backyard. Although the mattress was expensive, so far, it's been worth every penny and I'll be mentioning it to my pain doctor.

Date of experience: June 13, 2023
California
1 review
0 helpful votes
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Love the bed!
June 12, 2023

Love the bed! Helps wonders with my chronic back pain!

Date of experience: June 12, 2023
North Carolina
1 review
0 helpful votes
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Except for the $9.95 we had to pay extra for environmental mattress fund we are satisfied.

Date of experience: June 12, 2023
Washington
1 review
0 helpful votes
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The mattress was very easy to order and it came quick!

Date of experience: June 12, 2023
New York
2 reviews
0 helpful votes
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I have EDS which gives me a lot of lower back problems. I purchased this mattress specifically for the pressure point relief, however it is by far the most painful mattress I have ever slept on aside from futons and motel beds. I am super disappointed.

Date of experience: June 12, 2023
Texas
1 review
0 helpful votes
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The bed is fantastic and customer service was very responsive!

Date of experience: June 12, 2023
Oregon
1 review
0 helpful votes
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Overall positive experience and so far loving the mattress

Date of experience: June 11, 2023
Pennsylvania
1 review
0 helpful votes
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Be up front about the shipping times. Little misleading.

Date of experience: June 11, 2023