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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
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The bed is quality and comfort in one. Very easy to assemble and hard to get out of after a night rest.
Delivery was atrocious. Dumped in our front yard and my husband and I had to try and get it upstairs - we are both seniors - which was challenging.
Had it over a year and underwhelmed. It has a very basic feel and certainly not luxurious. If you are looking for very firm then you may like it but it is certainly missing the plush aspect. Over priced and over rated. You can certainly find far better mattresses at this price point.
Super Easy! The mattress arrived early and is great!
Hi - still too early to rate the bed. The purchase experience was excellent except for the fact that it took four or five days to get a confirmation email telling me what the next step was going to be. During that time, i did not know what had happened to my order other than it was received. I was provided no information on when I would receive the bed. I ended up calling customer service to ask what the next step would be. Earlier and more complete communication would have been helpful.
We were surprised at how easy this bed was to set up.
Easy to order, and delivery was fast. The UPS delivery driver, thankfully, had a hand truck. They can only leave by your front door. It would be wise to have your own hand truck to deliver and hopefully you don't have a lot of steps! It's heavy!
Our bed arrived earlier than expected which is always appreciated when you're anxious. It's high quality and about half the price that we paid for our previous mattress.
Get the foundation first. Bed came pretty quick thereafter. Opened everything to begin assembly. Foundation had missing parts. Called and found that someone else made the foundation and Wink would have to contact them. I had donated my old things and didn't have anything to sleep on. Customer service said it would be ok to sleep on the mattress on the floor. I'm not putting a $2,000 mattress on the floor. Had to make other arrangements for 3 nights till foundation part came.
Ordering process was simple. Our bed arrived within 10 days of ordering.
The Wink Beds team has been great to work with. Helpful, understanding and quick to resolve issues. They want their customers to be happy with their mattress! Thank you Wink Beds for being so helpful.
Had all of my questions answered promptly and professionally while I shopped on your site. Now waiting for my new Winkbeds mattress to be delivered!
Efficient and problem free. No hassles or annoying sales people.
Middle is sagging and I've only had it for just over a month -
Shopping for the right mattress is daunting but the reviews helped me make a decision. The mattresses came quickly and both were well packaged.
Just got the mattress and testing it out. It's been good so far, but the edge support is not stellar.
I was hesitant to purchase a mattress online, but the mattress exceeded my expectations. The only regret I have is that I took this long to replace the mattress that gave me back pain every morning.
Mattress was very easy to set up. First night sleeping on it took time to adjust to a firmer mattress than our old one.
I received my new EcoCloud mattress a week ago to replace my old Sleep Number bed which had a low spot that didn't support me and was contributing to my back pain. An 81-year old retired chiropractor I know has the EcoCloud and loves it. I love how it supports every inch of my body and is truly like sleeping on a cloud!
Fantastic experience. I looked at the NYT review and went with Wink as recommended. Couldn't be happier
I researched twin mattresses for our new Thuma platform bed. Winkbed quickly came to the top of my list. Especially attractive was its edge strength, because my mom, for whom we were creating a temporary bedroom, has trouble getting up and down. She's 89. My husband and I are so very pleased with the twin WinkBed. And we can't wait to find out what Mom thinks of it.
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.

