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From the business

WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.


winkbeds.com
Founded in 2015
Miami, Florida, United States
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Wink Beds Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.

This summary is generated by AI, based on text from customer reviews

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7,603 reviews

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California
1 review
0 helpful votes
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The bed is quality and comfort in one
November 9, 2023

The bed is quality and comfort in one. Very easy to assemble and hard to get out of after a night rest.

Date of experience: November 8, 2023
Florida
1 review
0 helpful votes
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Delivery was atrocious. Dumped in our front yard and my husband and I had to try and get it upstairs - we are both seniors - which was challenging.
Had it over a year and underwhelmed. It has a very basic feel and certainly not luxurious. If you are looking for very firm then you may like it but it is certainly missing the plush aspect. Over priced and over rated. You can certainly find far better mattresses at this price point.

Date of experience: November 7, 2023
California
1 review
0 helpful votes
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Very fast, and efficient service
November 7, 2023

Very fast, and efficient service. Comfortable bed!

Date of experience: November 7, 2023
Minnesota
2 reviews
0 helpful votes
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Super Easy!
November 7, 2023

Super Easy! The mattress arrived early and is great!

Date of experience: November 7, 2023
California
1 review
0 helpful votes
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Hi
November 6, 2023

Hi - still too early to rate the bed. The purchase experience was excellent except for the fact that it took four or five days to get a confirmation email telling me what the next step was going to be. During that time, i did not know what had happened to my order other than it was received. I was provided no information on when I would receive the bed. I ended up calling customer service to ask what the next step would be. Earlier and more complete communication would have been helpful.

Date of experience: November 6, 2023
Arizona
1 review
0 helpful votes
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We were surprised at how easy this bed was to set up.

Date of experience: November 6, 2023
Maryland
1 review
0 helpful votes
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Easy to order, and delivery was fast
November 6, 2023

Easy to order, and delivery was fast. The UPS delivery driver, thankfully, had a hand truck. They can only leave by your front door. It would be wise to have your own hand truck to deliver and hopefully you don't have a lot of steps! It's heavy!

Date of experience: November 6, 2023
Florida
1 review
0 helpful votes
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Our bed arrived earlier than expected which is always appreciated when you're anxious. It's high quality and about half the price that we paid for our previous mattress.

Date of experience: November 5, 2023
Alabama
2 reviews
0 helpful votes
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Get the foundation first
November 12, 2023

Get the foundation first. Bed came pretty quick thereafter. Opened everything to begin assembly. Foundation had missing parts. Called and found that someone else made the foundation and Wink would have to contact them. I had donated my old things and didn't have anything to sleep on. Customer service said it would be ok to sleep on the mattress on the floor. I'm not putting a $2,000 mattress on the floor. Had to make other arrangements for 3 nights till foundation part came.

Date of experience: November 4, 2023
Mississippi
1 review
0 helpful votes
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Ordering process was simple
November 4, 2023

Ordering process was simple. Our bed arrived within 10 days of ordering.

Date of experience: November 4, 2023
North Carolina
1 review
0 helpful votes
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The Wink Beds team has been great to work with
November 4, 2023
Updated review

The Wink Beds team has been great to work with. Helpful, understanding and quick to resolve issues. They want their customers to be happy with their mattress! Thank you Wink Beds for being so helpful.

Date of experience: November 4, 2023

Had all of my questions answered promptly and professionally...
July 25, 2023
Previous review

Had all of my questions answered promptly and professionally while I shopped on your site. Now waiting for my new Winkbeds mattress to be delivered!

Date of experience: July 25, 2023
New Hampshire
1 review
0 helpful votes
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Efficient and problem free
November 2, 2023

Efficient and problem free. No hassles or annoying sales people.

Date of experience: November 2, 2023
Oregon
1 review
0 helpful votes
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Middle is sagging and I've only had it for just over a month -

Date of experience: November 2, 2023
Virginia
1 review
0 helpful votes
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Shopping for the right mattress is daunting but the reviews helped me make a decision. The mattresses came quickly and both were well packaged.

Date of experience: October 31, 2023
Washington
1 review
0 helpful votes
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Just got the mattress and testing it out. It's been good so far, but the edge support is not stellar.

Date of experience: October 31, 2023
Colorado
1 review
0 helpful votes
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I was hesitant to purchase a mattress online, but the mattress exceeded my expectations. The only regret I have is that I took this long to replace the mattress that gave me back pain every morning.

Date of experience: October 30, 2023
Illinois
1 review
0 helpful votes
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Mattress was very easy to set up
October 31, 2023

Mattress was very easy to set up. First night sleeping on it took time to adjust to a firmer mattress than our old one.

Date of experience: October 30, 2023
Indiana
1 review
0 helpful votes
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I received my new EcoCloud mattress a week ago to replace my old Sleep Number bed which had a low spot that didn't support me and was contributing to my back pain. An 81-year old retired chiropractor I know has the EcoCloud and loves it. I love how it supports every inch of my body and is truly like sleeping on a cloud!

Date of experience: October 30, 2023
Iowa
1 review
0 helpful votes
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Fantastic experience
October 30, 2023

Fantastic experience. I looked at the NYT review and went with Wink as recommended. Couldn't be happier

Date of experience: October 30, 2023
Kentucky
1 review
0 helpful votes
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I researched twin mattresses for our new Thuma platform bed. Winkbed quickly came to the top of my list. Especially attractive was its edge strength, because my mom, for whom we were creating a temporary bedroom, has trouble getting up and down. She's 89. My husband and I are so very pleased with the twin WinkBed. And we can't wait to find out what Mom thinks of it.

Date of experience: October 29, 2023