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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
Wink Beds Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
This summary is generated by AI, based on text from customer reviews
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Very responsive and good follow up support. Easy return process.
Shopping was easy and friendly. Was good to actually see and touch the bed pre-order.
The customer support structure built around these mattresses is straight-up denigrating to humanity. That's not hyperbole, it's an unfortunate reality for me.
For the last 30 days, WinkBed forced me to "sleep" on a mattress that was objectively proven to be detrimental to my health, as measured by an Apple Watch and my entire family. They have a zero exception policy to their "30 day test requirement" that genuinely ruined an entire month of my life, and had negative affects on my personal and professional life.
As a new father, I was somehow shocked by how important a semi-decent night's sleep genuinely is, and WinkBed stole it from me for over a month.
I have no doubt the Luxury Firm is a fantastic mattress, just not for me. Their inability to work with me was shocking, I'm still in shock.
I almost requested a full refund because of how insanely bad their support has been. I'm INFURIATED by them. However, the reviews for WinkBeds are so good, I'm giving the soft a chance, despite a yearning to stick to a principle.
To say that I am pissed is an understatement; I am monumentally irritated-- I am excruciatingly indignant and I will never, under any circumstance, recommend this product to anybody.
That said, I genuinely enjoy my SOFT Wink Bed-- it's great, and my sleep numbers are rising every day.
The customer support structure built around these mattresses is straight-up denigrating to humanity. That's not hyperbole, it's an unfortunate reality for me.
For the last 30 days, WinkBed forced me to "sleep" on a mattress that was objectively proven to be detrimental to my health, as measured by an Apple Watch and my entire family. They have a zero exception policy to their "30 day test requirement" that genuinely ruined an entire month of my life, and had negative affects on my personal and professional life.
As a new father, I was somehow shocked by how important a semi-decent night's sleep genuinely is, and WinkBed stole it from me for over a month.
I have no doubt the Luxury Firm is a fantastic mattress, just not for me. Their inability to work with me was shocking, I'm still in shock.
I almost requested a full refund because of how insanely bad their support has been. I'm INFURIATED by them. However, the reviews for WinkBeds are so good, I'm giving the soft a chance, despite a yearning to stick to a principle.
To say that I am pissed is an understatement; I am monumentally irritated-- I am excruciatingly indignant and I will never, under any circumstance, recommend this product to anybody.
Kept you apprised of each step of the process. Very helpful customer service.
Easy to shop. Easy to receive. Prompt response from customer service.
All online, no hassles. Filling up the rest to get to fifty characters
From selection to purchase, first rate. Especially impressive was the responsiveness of customer service to my queries. Personal and detailed, unlike typical vendors. Highly recommend.
So far ok but not sure yet Will see
Also seems slightly smaller than my queen bed platform
Overall a good experience so far. Ordering, shipping and set up were fast and easy. We received our bed in about 5 days.
All of my question were easy to find. Clear descriptions of firmness of mattresses.
Best matress ever owned deff is firm but not bad at all it feels very well contructed with good support for bodytypes that are not feather light highly recomended!
Website navigation is not as easy as other makers.
Excellent Experience. Loved all the three products.
Thank you to Dan and Robert for answering my questions and help.
Great bed. Just the right level of softness and firmness. Soft enough to feel like I'm getting into a cloud, firm enough to provide the support I need.
Experience with customer support was amazing, but unfortunately I'm going to have to return the bed.
True to advertisement, good customer service, and we were very happy with the softer version!
Mattress and base were delivered promptly and easy to assemble! We ordered a luxury firm and it is true to the word. Totally satisfied with our purchase
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members