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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
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The ordering and shipping process went very smoothly!
So far so good. Ordered this bed because of shoulder pain as a side sleeper. I have better sleep than a 15 year old mattress. Still awake just not near as much.
It was easy to set up and is pretty comfortable so far. I like that you can't feel your partner in bed with you.
Great experience. Easy to order and received the mattress quickly.
So far the process has been good. However, the exchange process has been confusing and inconvenient to store both beds during the trial period. I also had issues getting the 100 pound mattress on the bed since there was no delivery install / support that I could purchase at Wink Bed.
Family recommended this bed; Queen luxury firm and I got a chance to try it out at their house. Shopping was easy and informative.
We like it, thank you. It arrived quickly and was easy to set up. Gets more comfortable each night.
Website explains bed option very well, plus easy, seamless ordering. Excellent followup regarding order status and delivery.
I've only had it for one night. I expect tonight will be even better….and it was great last night.
I'm a repeat customer. Ordered a King a few weeks ago. Followed up with a pair of queens for the kids today. The selection process and ordering process were quick and easy.
Good info to help me make my decision. Arrived on time and feels great.
I ordered a mattress king size and a platform bed frame king. Ur site defaulted to a twin which was delivered. Upon assembly discovered I could not set ip my bed am still awaiting delivery of the king frame so I can set up my bed. An inconvenience that is most incomfortable
I originally purchased a king frame and was sent a twin and now have to reorder with no contacts to discuss refunds or returns. Very disappointed and without a bed to sleep on until the frame arrives.
Quickly ordered, arrived on schedule, unpacked and moved without issue, low maintenance. Comfortable!
So far so good! Very easy shopping setup experience. I'm looking forward to seeing how the mattress is during the trial period.
Excellent experience overall. After our first Wink Beds experience, I knew we'd be returning customers. Everything from purchasing to delivery to assembly was simple and efficient.
Experience with the company has been good so far. We may have to return the bed though. Going to give it another week or so to see how it goes.
Good, I am waiting to exchange to try luxury firm option.
Thank you we are enjoying the mattress and hope to every night.
Easy process quick shipping. Mattress is high quality great softness but still supportive.
Incorrect error messages when filling the checkout HTML information. Shipment delivered on two different days, while messages implied all should have been received on the same day.
I ordered 2 sets of sheets. I opened the one set, laundered them and put on the bed. I did not like the texture. I tried to return the unopened set and was told by a Wink Bed representative that thy were not returnable even though they had never been opened.
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.

