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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
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Came recommended, a bit nervous buying a bed without seeing it. Also buying a bed in a box, wasn't so sure on that. The 120 night guarantee helps with both. Time will tell how it holds up.
Easy to compare mattresses on the website and was thankful to have a discount during the Easter holiday weekend. Especially grateful that Wink uses Bread to help break the cost into more manageable payments. Bed arrived in five days although I felt bad for my delivery man because of the weight, but he has lots of muscles and I'll give him a can of goodies when Christmas rolls around. Unboxing and unwrapping was easy and fast. No issues whatsoever. Highly recommend Wink Beds!
Invalid shipping date provided, Chat function not available on Saturday, and customer service does not respond in timely manner. The bed is fine
Chat function not available on weekend
Received in less than a week. Easy to get setup. Best nights sleep in a long time.
Delivery was prompt and setup was easy. Hoping returns are as well.
Looking forward to a great sleeping experience now that we have purchased the product
We originally purchased a Wink mattress for our primary home in 2020. We purchased another one for our cabin a year later. This mattress we purchased for a home near our grandchildren. We like having the same sleeping experience wherever we are staying. The Wink mattresses have been great for us. We put a Tuft and Needle mattress topper on top of our Wink mattress. It works really well for us.
Disappointing! We were told before buying that we could replace the bed as much as needed. AFTER purchasing our replacement, I see verbiage that reads as if this is the only 1/2 price replacement we get. So unhappy with the way this has gone!
Love the firmness and contouring of the bed as a side sleeper. I would have preferred a little more edge support but the bed itself is very comfortable n well built.
Easy to navigate site and find features we wanted. Plus mattress had the features we were looking for. The company kept us updated as our mattress was created and then shipped, and we received the mattress right on time. We are loving it!
Love Wink Beds! This is my second purchase, this one is for my 13 year old daughter and she says "it's perfection". I can hardly get her out of bed. :)
Easy delivery and set up process, friendly and efficient team. Knowledgeable salesman and delivery team.
I googled Wink beds, placed an order, and had my bed in no time!
Very good experience and very comfortable mattress.
Smooth, confident transaction. Received the mattress days sooner than expected. We are side sleepers so we had ordered the Softer full mattress. So far it is a little firmer than we expected. But it is still in the break in period. We expect it should soften more over time. Still, very comfortable. Overall, we are very happy with the product and service. Would definitely recommend!
Love the quality of the beds but I don't want to rate the softer mattress yet since we've only had it a week.
The Luxury Firm mattress was nice but just a little too firm for us. Also realizing we both sleep on our sides more than I originally thought, so hoping the softer mattress is the answer!
Easy quick shipping, and easy setup. Had no issues placing my order and I love coming home to my new bed.
Essentially you get custom mattresses for a great price. We needed two different levels of soft/firm but the same thickness in the mattress. This meets the need. We are sleeping well and enjoying our new mattresses.
Perfect, chat person was helpful. Fingers crossed that I like the mattress!
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.

