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business logo of Wink Beds

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From the business

WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.


winkbeds.com
Founded in 2015
Miami, Florida, United States
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Wink Beds Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.

This summary is generated by AI, based on text from customer reviews

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7,603 reviews

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Wisconsin
1 review
0 helpful votes
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Came recommended, a bit nervous buying a bed without seeing it. Also buying a bed in a box, wasn't so sure on that. The 120 night guarantee helps with both. Time will tell how it holds up.

Date of experience: April 15, 2024
Pennsylvania
1 review
0 helpful votes
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Easy to compare mattresses on the website and was thankful to have a discount during the Easter holiday weekend. Especially grateful that Wink uses Bread to help break the cost into more manageable payments. Bed arrived in five days although I felt bad for my delivery man because of the weight, but he has lots of muscles and I'll give him a can of goodies when Christmas rolls around. Unboxing and unwrapping was easy and fast. No issues whatsoever. Highly recommend Wink Beds!

Date of experience: April 15, 2024
New Jersey
1 review
0 helpful votes
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Invalid shipping date provided, Chat function not available on Saturday, and customer service does not respond in timely manner. The bed is fine

Date of experience: April 13, 2024

Chat function not available on weekend
April 9, 2024
Previous review

Chat function not available on weekend

Date of experience: March 30, 2024
Mississippi
1 review
0 helpful votes
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Received in less than a week
April 23, 2024

Received in less than a week. Easy to get setup. Best nights sleep in a long time.

Date of experience: April 13, 2024
Georgia
2 reviews
0 helpful votes
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Overall good experience with purchase and exchanges/returns.

Date of experience: April 8, 2024
Alabama
1 review
0 helpful votes
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Delivery was prompt and setup was easy. Hoping returns are as well.

Date of experience: April 7, 2024
Michigan
1 review
0 helpful votes
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Looking forward to a great sleeping experience now that we have purchased the product

Date of experience: April 7, 2024
Arizona
1 review
1 helpful vote
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We originally purchased a Wink mattress for our primary home in 2020. We purchased another one for our cabin a year later. This mattress we purchased for a home near our grandchildren. We like having the same sleeping experience wherever we are staying. The Wink mattresses have been great for us. We put a Tuft and Needle mattress topper on top of our Wink mattress. It works really well for us.

Date of experience: April 4, 2024
Michigan
1 review
0 helpful votes
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Disappointing!
April 14, 2024

Disappointing! We were told before buying that we could replace the bed as much as needed. AFTER purchasing our replacement, I see verbiage that reads as if this is the only 1/2 price replacement we get. So unhappy with the way this has gone!

Date of experience: April 4, 2024
California
1 review
0 helpful votes
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Love the firmness and contouring of the bed as a side sleeper. I would have preferred a little more edge support but the bed itself is very comfortable n well built.

Date of experience: April 3, 2024
Utah
1 review
0 helpful votes
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Easy to navigate site and find features we wanted. Plus mattress had the features we were looking for. The company kept us updated as our mattress was created and then shipped, and we received the mattress right on time. We are loving it!

Date of experience: April 3, 2024
California
1 review
0 helpful votes
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Love Wink Beds!
April 13, 2024

Love Wink Beds! This is my second purchase, this one is for my 13 year old daughter and she says "it's perfection". I can hardly get her out of bed. :)

Date of experience: April 3, 2024
California
1 review
0 helpful votes
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Easy delivery and set up process, friendly and efficient team. Knowledgeable salesman and delivery team.

Date of experience: April 3, 2024
Texas
1 review
0 helpful votes
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I googled Wink beds, placed an order, and had my bed in no time!

Date of experience: April 3, 2024
Ohio
2 reviews
0 helpful votes
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Very good experience and very comfortable mattress.

Date of experience: April 3, 2024
New York
1 review
0 helpful votes
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Smooth, confident transaction
April 12, 2024

Smooth, confident transaction. Received the mattress days sooner than expected. We are side sleepers so we had ordered the Softer full mattress. So far it is a little firmer than we expected. But it is still in the break in period. We expect it should soften more over time. Still, very comfortable. Overall, we are very happy with the product and service. Would definitely recommend!

Date of experience: April 2, 2024
Maryland
1 review
0 helpful votes
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Love the quality of the beds but I don't want to rate the softer mattress yet since we've only had it a week.
The Luxury Firm mattress was nice but just a little too firm for us. Also realizing we both sleep on our sides more than I originally thought, so hoping the softer mattress is the answer!

Date of experience: April 1, 2024
New York
1 review
0 helpful votes
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Easy quick shipping, and easy setup. Had no issues placing my order and I love coming home to my new bed.

Date of experience: March 31, 2024
North Carolina
1 review
0 helpful votes
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Essentially you get custom mattresses for a great price. We needed two different levels of soft/firm but the same thickness in the mattress. This meets the need. We are sleeping well and enjoying our new mattresses.

Date of experience: March 31, 2024
Utah
1 review
0 helpful votes
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Perfect, chat person was helpful
April 8, 2024

Perfect, chat person was helpful. Fingers crossed that I like the mattress!

Date of experience: March 29, 2024