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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
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Everything arrived in good condition. The beds is a lot firmer than what I'm used too. I used to have a memory foam mattress so I'm still adjusting
So far so good. We've tried a number of mattresses at this point, and I'm satisfied with the purchase. My wife's part of the split king comes in today. We'll see how she likes the bed. I can't give a final thumbs up yet, but we are trending in a very good direction.
Bed arrived in perfect condition. Setup was easy. Very comfortable and the softer bed was the right pick for us
Awesome bed. Getting very restful sleep since the purchase.
We bought a mattress from Wink almost 8 years ago. At first, we were shocked by the "bed in a box". Our previous mattress was shipped by several employees. However, the mattress expanded easily and has the same quality we love from our mattress that we bought years ago.
The bed is not as comforts I would have expected. It is not soft.
Bed is good. The lease to own process was a hassle and took a bit before Winkbed and the leasing company got their ducks in a row. Junk environmental responsibility fund fee is lame. I'd get it if they hauled away the old mattress, otherwise it's not great.
Delivery was fast. Packaging was fine. It was really heavy to get into the house but otherwise no complaints about delivery.
This is a very good mattress. It was firm but not too hard to sleep on. I like this mattress.
The bed is well made and very comfortable. My sleep is much improved.
So easy to shop and purchase, delivery was prompt and true to time frame
Excellent so far…at 2 weeks in. Our purple was a nice bed and is in our guest room now but I haven't felt compelled to seek refuge on it. This top of the line hybrid was about the same price as our non hybrid "original" purple which at 6 years old is still a nice bed. But I think I'm falling asleep faster, sleeping deeper, and waking up physically feeling better than I was on our old mattress. Maybe a few nights to adjust…but after 2 weeks I'm at the point that crawling into our new Wink mattress (especially after a hard day of physical activity) is very much an ahhhh moment.
Huge upgrade from my previous mattress. Really happy with the quality, my boyfriend and I both sleep great, and you aren't disturbed by the other persons movements.
Mattress seems better than most. Retains shape after use very well. Had it two weeks so far and seems to be very good!
Great bed for plus size people. Very firm. Easy to unwrap.
After the first night on the mattress, both my husband and I commented that our bodies felt so good and rested. No back or hip aches in the morning. Provides nice support and is extremely comfortable! Wish we had purchased this may years ago! This bed is amazing.
Great product customer service was great. Still evaluating the soft mattress!
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.

