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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
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Easy and stress free. The service representative was very helpful. I left a voicemail and they called me back the next day.
I received the mattress protector more than a week after I got the mattress, which is dumb. The point of ordering them together is so I would have the protector when the bed arrived.
Great customer experience and the trial process is exactly as described.
I love wink bed! My husband and I had a split adjustable king and the luxury firm mattress helped so much with back pain. We slept so well. When he passed I decided to get a queen since I didn't need a king size bed. I went with the wink bed mattress since I know it was top quality. I thought I would like the softer mattress better and that it would work better with the adjustable base but after sleeping on it for almost the 120 day trial, I decided I'd rather have the luxury firm as it was a better fit for my back pain. The exchange was quick and easy. No questions asked. I love wink bed and will always use them for my mattress needs!
Straightforward website, fast delivery, excellent product, simple set-up.
Mattress is comfortable. A little more on the former side but overall I am satisfied with my purchase. Ordering was easy to navigate. Arrived when wink said it would faster than I actually thought. Go get one!
Easy and simple, no issues with delivery. Easy to set up as well!
Luxury Firm is too soft; I'm 5'10", 180 lbs, very comfortable at first, easily fall asleep, always wake up 3 or 4 hours later with hip pain if sleeping on my side; always wake up 2 to 3 hours later with major sciatica discomfort in my tail bone if sleeping on my back. I've only had the bed for two weeks, but not impressed so far. I toss and turn all night.
Bed arrived sooner than expected. Mattress had a strange smell that eventually went away. I would like to know that what I was smelling was not harmful.
I liked how quickly I got the mattress which is a game changer because I'm moving and I didn't have a bed prior.
However, I didn't like the high frequency of emails and texts I received from the marketing team. For a lot of ppl this is a turn off so I would ask that you re-consider.
I didn't notice until after I purchased the bed that I'd be responsible for getting the old mattress down the stairs, and finding a junk removal service to haul the mattress away. Further, it also was a surprise to realize that I'd also be responsible to get the new mattress out of the yard, up the 7 stairs (split-level home) into my living room. This also required me to hire and pay an additional service fee.
Everything went well. The process to order was fast and communication was well received and quick.
Quick and easy ordering experience, very quick delivery,setup was very easy.
Communication of delivery status detailed and timely
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.

