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business logo of Wink Beds

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From the business

WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.


winkbeds.com
Founded in 2015
Miami, Florida, United States
How would you rate Wink Beds?
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Wink Beds Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.

This summary is generated by AI, based on text from customer reviews

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7,603 reviews

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Florida
1 review
0 helpful votes
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Unfortunately, the new mattresses are a little too soft and aren't working for us. we'll have to return the mattresses.

Date of experience: June 4, 2024
Connecticut
1 review
0 helpful votes
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Easy and stress free
June 14, 2024

Easy and stress free. The service representative was very helpful. I left a voicemail and they called me back the next day.

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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I received the mattress protector more than a week after I got the mattress, which is dumb. The point of ordering them together is so I would have the protector when the bed arrived.

Date of experience: June 4, 2024
Wisconsin
1 review
0 helpful votes
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Great customer experience and the trial process is...
June 14, 2024
Updated review

Great customer experience and the trial process is exactly as described.

Date of experience: June 4, 2024

Easy to use
April 18, 2024
Previous review

Easy to use

Date of experience: April 8, 2024
California
1 review
0 helpful votes
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I love wink bed!
June 14, 2024

I love wink bed! My husband and I had a split adjustable king and the luxury firm mattress helped so much with back pain. We slept so well. When he passed I decided to get a queen since I didn't need a king size bed. I went with the wink bed mattress since I know it was top quality. I thought I would like the softer mattress better and that it would work better with the adjustable base but after sleeping on it for almost the 120 day trial, I decided I'd rather have the luxury firm as it was a better fit for my back pain. The exchange was quick and easy. No questions asked. I love wink bed and will always use them for my mattress needs!

Date of experience: June 4, 2024
Illinois
1 review
0 helpful votes
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After trying many different mattresses, my mattress consultant was instrumental in helping me find just the right fit for my sleeping needs

Date of experience: June 4, 2024
GB
1 review
0 helpful votes
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All good
June 14, 2024

All good. Great responsive customer care. Mattress very good, just short excellent.

Date of experience: June 3, 2024
Oregon
1 review
0 helpful votes
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Straightforward website, fast delivery, excellent product, simple set-up.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Mattress is comfortable
June 14, 2024

Mattress is comfortable. A little more on the former side but overall I am satisfied with my purchase. Ordering was easy to navigate. Arrived when wink said it would faster than I actually thought. Go get one!

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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Aside from the cracks in the adjustable base, everything else was good

Date of experience: June 3, 2024
South Carolina
2 reviews
0 helpful votes
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Best bed for our back problems of any my wife and I have tried. We both sleep very well on it.

Date of experience: June 3, 2024
Ohio
1 review
0 helpful votes
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Easy and simple, no issues with delivery. Easy to set up as well!

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Luxury Firm is too soft; I'm 5'10", 180 lbs, very comfortable at first, easily fall asleep, always wake up 3 or 4 hours later with hip pain if sleeping on my side; always wake up 2 to 3 hours later with major sciatica discomfort in my tail bone if sleeping on my back. I've only had the bed for two weeks, but not impressed so far. I toss and turn all night.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Date of experience: June 3, 2024
Kentucky
1 review
0 helpful votes
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Bed arrived sooner than expected
June 13, 2024

Bed arrived sooner than expected. Mattress had a strange smell that eventually went away. I would like to know that what I was smelling was not harmful.

Date of experience: June 3, 2024
Wisconsin
1 review
0 helpful votes
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Nice bed
June 13, 2024

Nice bed. Though I am a side sleeper and it's very comfortable at first, may be a bit too soft for my back.

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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I liked how quickly I got the mattress which is a game changer because I'm moving and I didn't have a bed prior.

However, I didn't like the high frequency of emails and texts I received from the marketing team. For a lot of ppl this is a turn off so I would ask that you re-consider.

Date of experience: June 3, 2024
Washington
1 review
0 helpful votes
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I didn't notice until after I purchased the bed that I'd be responsible for getting the old mattress down the stairs, and finding a junk removal service to haul the mattress away. Further, it also was a surprise to realize that I'd also be responsible to get the new mattress out of the yard, up the 7 stairs (split-level home) into my living room. This also required me to hire and pay an additional service fee.

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Everything went well
June 13, 2024

Everything went well. The process to order was fast and communication was well received and quick.

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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Quick and easy ordering experience, very quick delivery,setup was very easy.
Communication of delivery status detailed and timely

Date of experience: June 3, 2024