Wink BedsReviews 2,414

My fiance and I knew immediately when we got the bed this was going to be too firm for us. Part of the deciding factor was the hassle free exchanges/returns. I missed the details of having to wait 30 days before a return/exchange can be initiated. The company gave me a reason for this being to break the bed in and to give my body time to adjust. They simply refused to complete the exchange for a softer version u til after the 30 days was up. It's a shame because I think we would've really enjoyed the softer version. Instead, we are waiting the full 30 days to return the mattress as we decided to just give our business to another company. For the life of me I don't understand how it makes financial sense to push your customer base to competitors. In the email exchanges, I made it abundantly clear than my not making an exception to the 30 day rule, I'm not just going to sleep on the mattress and be uncomfortable for 30 days, I'll just order from somewhere else. The company just didn't seem to understand that or care.

I had a great overall experience and so far I am enjoying my new mattress.

I can not rate the bed because I am just now putting it together to include my new bed frame.I was a little surprised that it was delivered wrapped in only plastic, no box. But ill update after I've slept on it

Very good customer service. Decided Firm was too firm so called and they shipped me a luxury firm in 2 weeks.

I called to get additional information about my mattress choice, the agent was very polite and had a deep knowledge of the product.

It's too early to submit a review about the bed. We have not slept on the new bed yet. I look forward to sleeping on it. Delivery was smooth, thank you!

I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.

My overall experience was great. Shipping was fast and my mattress was delivered a couple days before the estimated delivery date. The mattress seems to be well made and is everything I'd hoped it would be.

The ordering was easy. I received the mattress when it was expected to arrive. The mattress was easy to set up and I think it will be what I need.

Fast response times and good customer service. The only negative experience was the poor packaging quality for both mattresses.

Easy to order. Arrived as promised. Fairly easy to unwrap, 50-something female did it without help. Would be more difficult if it has to go up stairs. Off gassing not too bad.

So far so good with the mattress. It's only been two nights. The platform gram I wouldn't order or recommend. The quality is subpar. The mattress does appear to be of good quality. I will have a better determination after 1-2 months sleeping on the mattress.

No complaints! After reading many comparison reviews on the top mattresses, the decision was easy. I had been shopping for over two years. I was worried that I had jumped to quickly to purchase. Nope, one very happy customer, we have adjusted to this bed immediately! No breaking in, we are sleeping soundly. I'm so happy that I came upon this bed!

Website is so easy to navigate. Friendliest online experience I've had in a long time!
Good job, Wink Beds!

Good updates throughout the experience. Perfect clarity on what to expect and the timeframe. The box arrived highly damaged but the mattress was okay.

The instructions said to open it with the provided cutting tool but there was no tool provided. It may have fallen out of the highly damaged box.

The mattress seems good, it's too soon to tell for certain. The messages associated with the order and delivery were completely out of synch. There was one whole thread that indicated that each mattress is made to order and so it would be about a week another set of notifications alerting me to the mattress's imminent arrival. The week out delivery thread proved to be accurate. Separately, it would be a solid enhancement if a old mattress pick-up/disposal option could be made available.