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business logo of Wink Beds

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From the business

WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.


winkbeds.com
Founded in 2015
Miami, Florida, United States
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Wink Beds Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.

This summary is generated by AI, based on text from customer reviews

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7,603 reviews

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Massachusetts
1 review
0 helpful votes
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The set up was easy and the bed is great, only had it for 2 weeks, but I love it for now.

Date of experience: August 27, 2024
New Jersey
1 review
0 helpful votes
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Super comfortable!
September 5, 2024

Super comfortable! I have been searching for a mattress that fits my sleeping patterns for a long time. Winkbeds is the best mattress I've ever used. Great support, especially for the edge area.

Date of experience: August 26, 2024
California
1 review
0 helpful votes
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I love my new Wink Bed Luxury Firm mattress! I got a queen size, and it's perfect. Received it pretty quickly, and had my nephew help me bring it inside and set it up (it's heavy!)
I've been sleeping on it for over a week now, and I am very happy with my choice. I have a bad back & a bunch of other painful issues, so a good bed is extremely important. This one helps me get an amazing & restful sleep—just what this old bod needs!

Date of experience: August 26, 2024
Massachusetts
1 review
0 helpful votes
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I had a question about a sales tax holiday and received an answer quickly!

Date of experience: August 25, 2024
New York
1 review
0 helpful votes
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Biggest thing I would change is stop spamming me emails. I already bought the bed. Also, the constantly "on $300 sale" feels cheap.

Date of experience: August 25, 2024
Colorado
1 review
0 helpful votes
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Easy to order, seems like a great company. Box was extremely haggard when received, but mattress was fine. Getting it to 2nd floor solo was an effort, especially due to the shattered box = tough to lift.

Date of experience: August 22, 2024
California
1 review
0 helpful votes
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Very comfortable bed!
September 1, 2024

Very comfortable bed! Would highly recommend! Thank you!

Date of experience: August 22, 2024
Utah
1 review
0 helpful votes
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It was an easy experience, it took like 5 days to get here, the box was somewhat heavily damaged but the bed itself was in pristine condition

Date of experience: August 21, 2024
Texas
1 review
0 helpful votes
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I was using a $500 memory foam for the last 7 years and getting terrible sleep. I attributed it to so many other things and didn't even consider it was my mattress. Finally I read that memory foam mattresses run hot and that's a big issue for me. I decided to buy the best mattress I could find and my search led me to WinkBed and Saatva. I opted for the WinkBed because it had a slight edge in a few key categories for me. I do not regret my purchase. As the title says, I've been waking up much more well rested, and often I am so comfortable I just don't want to get out of bed. I can't even remember the last time I felt like I was getting some quality sleep and feeling so comfortable. Highly recommend.

Date of experience: August 21, 2024
California
1 review
0 helpful votes
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Bed shipping nice and easy
August 31, 2024

Bed shipping nice and easy. Set up easy. My mattress liner took a while to ship.

Date of experience: August 21, 2024
Virginia
1 review
0 helpful votes
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Customer service was amazing
August 30, 2024

Customer service was amazing. We had an issue with the WinkBed frame. I called and explained the situation. Kristen was extremely helpful and told me what to do. After sending the required information, WinkBed is replacing the platform! It is so great to deal with such a helpful and efficient customer service agent. Thanks Kristen and thanks Winkbeds. Great company. Definitely 5 stars.

Date of experience: August 20, 2024
Arizona
1 review
0 helpful votes
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One night of sleep on my new luxury firm mattress gave me the best rest results I've experienced in quite some time.

Date of experience: August 20, 2024
Florida
1 review
0 helpful votes
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Great so far
August 30, 2024

Great so far. Purchase was easy, communications were good and delivery was prompt.

Date of experience: August 20, 2024
Arizona
3 reviews
1 helpful vote
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The mattress was delivered in a timely fashion. Set up was easy.

Date of experience: August 20, 2024
Washington
1 review
0 helpful votes
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Purchasing process was great, delivery was great, bed definitely did not live up to what we had anticipated. Had very high hopes but this bed just wasn't it for us. We are experiencing severe back pain and trouble sleeping.

Date of experience: August 20, 2024
South Carolina
1 review
0 helpful votes
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I am super happy with the quality and the ease shopping for them. I was worried about any odor opening them up like I've heard about from some other manufacturers and was pleasantly surprised- odor free!

Date of experience: August 19, 2024
Virginia
1 review
0 helpful votes
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See above for explanations
August 29, 2024

See above for explanations. It was not 13 inches in width. Plastic was torn during delivery but overall ok to sleep on so far.

Date of experience: August 19, 2024
Michigan
1 review
0 helpful votes
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They are helpful in every way
August 29, 2024

They are helpful in every way. I would recommend this mattress to anyone

Date of experience: August 19, 2024
Kansas
1 review
0 helpful votes
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You may slide off the edge if you sit without attention on the side.

Date of experience: August 18, 2024
Utah
1 review
0 helpful votes
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The bed arrived out of the box
August 28, 2024

The bed arrived out of the box. The box was completely broken and the bed was only protected by the plastic case. It seems fine, but it doesn't look good to have a broken box. It seems shoddy.

Date of experience: August 18, 2024