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business logo of Wink Beds

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From the business

WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.


winkbeds.com
Founded in 2015
Miami, Florida, United States
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Wink Beds Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.

This summary is generated by AI, based on text from customer reviews

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7,603 reviews

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Illinois
1 review
0 helpful votes
Follow Pamela F.
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We have not opened our bed yet so I can't tell you if I like it, but our experience so far has been excellent. Salesman was very helpful, patient and made good recommendations. Delivery was well within the time it was expected. Now just have to get it out of the box and on the bed frame,

Date of experience: September 14, 2024
Georgia
1 review
0 helpful votes
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Easy website that makes it easy to get what you want. The delivery was quick for such a large purchase.

Date of experience: September 10, 2024
Texas
1 review
0 helpful votes
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Uncomfortable bed
September 21, 2024

Uncomfortable bed - makes me sore when I wake up in the morning.

Date of experience: September 10, 2024
Illinois
1 review
0 helpful votes
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Great mattress and even better customer support! Mattress is firm but not uncomfortable firm, great for stomach sleeping but not so much for side sleeping.

Date of experience: September 9, 2024
Texas
1 review
0 helpful votes
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This is my fourth Wink Bed mattress
September 20, 2024

This is my fourth Wink Bed mattress. The mattress and the service are great!

Date of experience: September 9, 2024
Indiana
1 review
0 helpful votes
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Just received the bed, so time will tell
September 19, 2024

Just received the bed, so time will tell. It was very easy to install on the bed.

Date of experience: September 9, 2024
Arizona
1 review
0 helpful votes
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This is the second mattress I have purchased from WINK. The first was for myself and my husband. You replaced that one within the 120 day trial period for your firmest version. After six years still like new. Very happy with it. The Serta hybrid which I purchased for my guest bedroom which cost $500 more ended up being in constant use the past three years and started to break down after two years. I purchased this mattress as a gift for a family member. He unpacked it and spent one night on it before going out of town on business so can't give you his input yet. Rated five stars for first night…not exactly a long enough trial. I think yout mattresses are fabulous and so is your customer service.

Date of experience: September 9, 2024
Pennsylvania
1 review
0 helpful votes
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Arrived sooner than expected
September 18, 2024

Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.

Date of experience: September 8, 2024
California
1 review
0 helpful votes
Follow Marl W.
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The pick us of the mattress at the showroom last Sunday was strange. I could have used a bed frame. The co-owner recommended I buy it on Amazon.

Date of experience: September 7, 2024
Michigan
1 review
0 helpful votes
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Good quality and customer service
September 17, 2024

Good quality and customer service. Seems like a mattress that will last a while.

Date of experience: September 7, 2024
Illinois
1 review
0 helpful votes
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Ordering was quick and easy
September 15, 2024

Ordering was quick and easy. Customer service was responsive when small problem arose.

Date of experience: September 5, 2024
Georgia
1 review
0 helpful votes
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Overall an easy purchase but concerns about quality with stitching coming out.

Date of experience: September 4, 2024
California
1 review
0 helpful votes
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Comfortable mattress
September 12, 2024

Comfortable mattress. Fast delivery and easy shopping. So far so good

Date of experience: September 1, 2024
Illinois
1 review
0 helpful votes
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Excellent experience through Sandman beds! They handled all the ordering, and it was great to try the bed before we purchased.

Date of experience: August 31, 2024
Texas
1 review
0 helpful votes
Follow Tobi R.
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My wife wanted a much firmer bed with more support than our purple 3. So far it's working great and doesn't sleep hot for me. Buying experience was flawless bed arrived on time with no issues. Have had it for 3 weeks now and has been great.

Date of experience: August 30, 2024
Washington
1 review
0 helpful votes
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Very simplified and easy to order
September 8, 2024

Very simplified and easy to order. Customer service and updates regarding how to set up my mattress when it arrived was thorough and complete.

Date of experience: August 29, 2024
West Virginia
1 review
0 helpful votes
Follow Tascia H.
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EVERY interaction with WINK representatives has only been positive! From the website to the employees, this company really cares about you, your purchase, and your satisfaction.

Date of experience: August 28, 2024
Massachusetts
1 review
0 helpful votes
Follow Zoe N.
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I just ordered a mattress and had it delivered. It came relatively quickly. There were no strong smells or stains, and the mattress was immediately useable. I like the 120 day option, and the lifetime replacement program. I think that's nice, though I haven't used it.

Date of experience: August 28, 2024
California
1 review
0 helpful votes
Follow Megan J.
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I decided to use the "any reason" 50% discount on a firmer Winkbed mattress. Customer service responded to my email very rapidly, no questions asked, and created the invoice for my order. I received my new mattress less than a week later.

Date of experience: August 27, 2024
Florida
1 review
0 helpful votes
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Easy ordering and easy setup
September 6, 2024

Easy ordering and easy setup. Mattress is very comfortable.

Date of experience: August 27, 2024