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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
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We have not opened our bed yet so I can't tell you if I like it, but our experience so far has been excellent. Salesman was very helpful, patient and made good recommendations. Delivery was well within the time it was expected. Now just have to get it out of the box and on the bed frame,
Easy website that makes it easy to get what you want. The delivery was quick for such a large purchase.
Uncomfortable bed - makes me sore when I wake up in the morning.
Great mattress and even better customer support! Mattress is firm but not uncomfortable firm, great for stomach sleeping but not so much for side sleeping.
This is my fourth Wink Bed mattress. The mattress and the service are great!
Just received the bed, so time will tell. It was very easy to install on the bed.
This is the second mattress I have purchased from WINK. The first was for myself and my husband. You replaced that one within the 120 day trial period for your firmest version. After six years still like new. Very happy with it. The Serta hybrid which I purchased for my guest bedroom which cost $500 more ended up being in constant use the past three years and started to break down after two years. I purchased this mattress as a gift for a family member. He unpacked it and spent one night on it before going out of town on business so can't give you his input yet. Rated five stars for first night…not exactly a long enough trial. I think yout mattresses are fabulous and so is your customer service.
Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.
The pick us of the mattress at the showroom last Sunday was strange. I could have used a bed frame. The co-owner recommended I buy it on Amazon.
Good quality and customer service. Seems like a mattress that will last a while.
Ordering was quick and easy. Customer service was responsive when small problem arose.
Overall an easy purchase but concerns about quality with stitching coming out.
Comfortable mattress. Fast delivery and easy shopping. So far so good
Excellent experience through Sandman beds! They handled all the ordering, and it was great to try the bed before we purchased.
My wife wanted a much firmer bed with more support than our purple 3. So far it's working great and doesn't sleep hot for me. Buying experience was flawless bed arrived on time with no issues. Have had it for 3 weeks now and has been great.
Very simplified and easy to order. Customer service and updates regarding how to set up my mattress when it arrived was thorough and complete.
EVERY interaction with WINK representatives has only been positive! From the website to the employees, this company really cares about you, your purchase, and your satisfaction.
I just ordered a mattress and had it delivered. It came relatively quickly. There were no strong smells or stains, and the mattress was immediately useable. I like the 120 day option, and the lifetime replacement program. I think that's nice, though I haven't used it.
I decided to use the "any reason" 50% discount on a firmer Winkbed mattress. Customer service responded to my email very rapidly, no questions asked, and created the invoice for my order. I received my new mattress less than a week later.
Easy ordering and easy setup. Mattress is very comfortable.
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.

