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From the business
WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
Wink Beds Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
This summary is generated by AI, based on text from customer reviews
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Fast service and a nice mattress, arrived quickly and mattress removal of the old mattress was efficient.
Great company to deal with and very reasonable prices! Great quality!
The mattress is everything it's pre-ported to be.
I am very pleased and satisfied.
Easy ordering. Unpacking was easy and fun to watch the mattress expand.
I ordered a platform frame, mattress and cover at the same time. The online ordering experience was good but the emails that came after the order were confusing as it wasn't clear at first that the three items were being shipped separately at different times.
The order things were shipped was not optimal. I expected the frame and cover to be stock items and shipping first with the mattress last due to manufacturing. Instead I received the mattress a week before the frame and two weeks before the cover. So the mattress sat waiting for the frame and then the mattress sat on the frame waiting for the cover to arrive.
Customer service is exceptional. Sales person spent as much time as I needed to answer all my detailed questions. Best part -- they knew the product and understood the importance of a customer's concern when making a long-term investment.
No issues so far, mattress was shipped quickly and appears to be good quality so far
Lots of resources on the website to help make a careful decision.
Thank you SO much! Your staff were so kind and easy to work with. I appreciate Kristen so much!
Very smooth and easy process and delivery. Loving the mattresses so far
I dont want to write fifty characters. This is silly that you make users do this.
The bed is nice and is helping my wife with her back pain. I agree and think the bed is very good, just pricey. I'm hoping it lasts for a while.
Great experience throughout the entire process, from shopping to setup after delivery
The bed is a massive improvement from my last mattress. It's so wonderful to be able to sleep more comfortably
I ordered 2 by mistake. Will be giving the extra to my daughter.
I used the website to purchase a bed it was purchased successfully
Mattress ordering process was easy. Wink Bed's communicated regularly. Set up easy. Sleeping very well. Love the comfort!
This is my second purchase of a wink bed. Delivery was prompt and mattress is a dream to sleep on.
Great customer service. Made me feel like I wasn't just number. We just came off a sleep number and immediately my husband back ache went away so we're thrilled. He's a large man and I bought the mattress that was rated best for his weight but it's very comfortable for me too
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members