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Wine Insiders

3.5

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Wine Insiders Reviews Summary

Wine Insiders generally enjoys a positive reputation among customers, praised for its extensive selection of quality wines, competitive pricing, and efficient shipping. Many customers express satisfaction with the ease of ordering and the variety of promotional offers, highlighting a reliable service that often exceeds expectations. However, some concerns arise regarding customer service responsiveness, particularly in handling order cancellations and pricing discrepancies. While most reviews reflect a strong loyalty and appreciation for the brand, a few customers have experienced frustration with communication and fulfillment issues, suggesting a need for improved customer support mechanisms. Overall, the sentiment leans favorably, with room for enhancement in service consistency.

This summary is generated by AI, based on text from customer reviews

service
232
value
235
shipping
235
returns
70
quality
231
This company responds to reviews on average within 104 days

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow Michelle R.
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I have ordered several wines from this site and have never been disappointed. I have also had to contact Wine Insiders when I made a mistake on shipping info. They responded very promptly and helped me to correct the mistake, and they made the experience even better by being super friendly and personable. I would highly recommend Wine Insiders to all of my wine loving friends!

Date of experience: October 19, 2021
Adriana V. Wine Insiders Rep
over a year old

Hello Michelle,

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Maryland
2 reviews
0 helpful votes
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Hidden Gem
October 18, 2021

Not sure how I found out about Wine Insiders but I'm sure glad that I did. I've had the pleasure of experimenting with many different varietals that first, I never knew existed and secondly, would never have thought to try. Amazing selection. Excellent customer service!

Date of experience: October 16, 2021
Adriana V. Wine Insiders Rep
over a year old

Hello Jae,

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

New York
3 reviews
0 helpful votes
Follow Jean M.
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Wine Insiders is the best way to buy wine! It has quick delivery and is well packaged. The prices can't be beat. It is also a great way to try different wines. With affordable pricing, if you find one you don't care for, it hasn't cost you too much money to try. I haven't found one yet that I needed to dump! I like to have a few bottles on hand for gifts or to take with as a hostess gift. I enjoy shopping with Wine Insiders!

Date of experience: October 16, 2021
Adriana V. Wine Insiders Rep
over a year old

Hello Jean,

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Texas
1 review
0 helpful votes
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I started ordering wine through Heartwood and Oak and have continued ordering with Wine Insiders. I truly appreciate the ability to select when, what, and how often I can order wine as opposed to being locked into a membership. Wine Insiders customer support is top notch though I've had few times I've even needed to reach out to them. Highly recommend ordering wine with them…I know I will!

Date of experience: October 15, 2021
Adriana V. Wine Insiders Rep
over a year old

Hello Wyatt,

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Pennsylvania
1 review
0 helpful votes
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Love Wine Insiders
October 10, 2021

We have been enjoying wines from Wine Insiders for at least 10 years. I found out about it from my father and in the beginning, we shared cases. Now I get my own. We have never been disappointed in the wine selections, delivery is fast and right to my door. Ordering on line is as easy as it can be. My father doesn't do online ordering and has always called in his order, customer service has always been extremely helpful. Really, I cannot recommend Wine Insiders enough. Thank you for keeping me well stocked!

Date of experience: October 9, 2021
Adriana V. Wine Insiders Rep
over a year old

Hello Cheryl

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Tennessee
1 review
0 helpful votes
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Top of the line, "Wine Club"
October 10, 2021

It's not often that a company does what it says it will do. Wine insiders does and they have a great selection at a good price with free shipping on most orders. Thank you for everything. Wine shopping made easy.

Date of experience: October 9, 2021
Adriana V. Wine Insiders Rep
over a year old

Hello Tim

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

New Jersey
1 review
0 helpful votes
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Great site to order wine
October 10, 2021

There is no monthly minimum order, just order what you want, when you want. Fast delivery and will replace any bad bottles.

Date of experience: October 9, 2021
Adriana V. Wine Insiders Rep
over a year old

Hello Kandy

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

North Carolina
1 review
0 helpful votes
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Good wine
October 10, 2021

This is the best online wine venue. Not a club with automatic orders just order what you want when you want it. Rapid delivery usually within a week of ordering. Good wine from all over the world and great prices. I have been involved with several wine clubs and wine insiders beats the price by a bunch. Great selection of wine by variety, region and price. I probably won't by wine anywhere else again.

Date of experience: October 9, 2021
Adriana V. Wine Insiders Rep
over a year old

Hello Dean

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Maryland
1 review
0 helpful votes
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Quality and Perfection
October 10, 2021

I've been an order member for several years. My delight when receiving an order comes from all my past experiences to date with Wine Insiders. Packaging is always done so well to protect each and every individual container. When I pop the cork, every bit of expression of joy greets my first sip. I have never been disappointed with any of my orders. I highly recommend the expertise that goes in putting together the flavorful options available. I'm always happy to share with friends were my good taste comes from… Wine Insiders.

Date of experience: October 8, 2021
Adriana V. Wine Insiders Rep
over a year old

Hello Jerry

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

California
1 review
0 helpful votes
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Wine Insider
October 10, 2021

While the website is known as wine Insiders, I do feel like I have an inside track on high-quality wines at very reasonable prices. When you add in all the discounts that are offered to you you receive excellent high quality wine at some of the best prices around. I have used this website to purchase for personal consumption as well as for fundraising events that I am involved in.

Date of experience: October 8, 2021
Adriana V. Wine Insiders Rep
over a year old

Hello Chuck

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

New York
1 review
0 helpful votes
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Great offers, great wines
October 5, 2021

I have had experience with several wine clubs. Wine Insiders allows me to try an interesting variety of products without having to sign up for a monthly commitment. Their offers are great and they provide useful information for choosing what we need. I am very happy with the service and with the products.

Date of experience: October 4, 2021
Adriana V. Wine Insiders Rep
over a year old

Hello Felisa

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

South Carolina
1 review
0 helpful votes
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Wine insiders review
October 4, 2021

I'm pleased with this company. The product has been very good. The pricing is fair. I like the packaging.

Date of experience: October 2, 2021
Adriana V. Wine Insiders Rep
over a year old

Hello Richard

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Florida
1 review
0 helpful votes
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Excellent wine at an Outstanding price
September 26, 2021

Never disappointed with the quality of the wine, and prices are a tremendous value. The challenge is being able to sample them all, and being sure to mark favorites for three or four bottles for next order

Date of experience: September 24, 2021
Adriana V. Wine Insiders Rep
over a year old

Hello Jim,

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Texas
1 review
0 helpful votes
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Amazing Customer Service
September 20, 2021

I am so very pleased with this company. I ordered wine for an event, a virtual wine and cheese tasting. When I called in they were all very professional and helped me get my wine. I would highly recommend them. Just received my wine, in record time! Would definetly use this company again. Can't wait to try the wines. Thank you so much for helping me!

Date of experience: September 20, 2021
Adriana V. Wine Insiders Rep
over a year old

Hello Frances,

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Pennsylvania
1 review
0 helpful votes
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Generally very good
September 20, 2021

We have used Wine Insiders for nearly three years. The wines are reasoanbly priced and generally good. A few clunkers along the way. Also like the variety of wines within each category. Wuish there were more Chiantis to choose from. Really like the prompt shipping and the local alternative delivery locations where the wines can be picked up at your convenience.

Date of experience: September 20, 2021
Adriana V. Wine Insiders Rep
over a year old

Hello Stephen,

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

California
1 review
0 helpful votes
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Cheers - Life made simple
September 19, 2021

I'm not a wine connoisseur, but I do like my wine. I have been using WI (Wine Insiders) for a couple of years, and so far, it has been great, with plenty of variety from many countries, making it fun. And ordering is simple and with free shipping of over six bottles, I usually get my order within a couple of days. And they have pretty good sales/discounts. I have used it for Christmas presents, and my friends said they enjoyed the wine; I Don't know if any of them use WI.
I looked at other sites and didn't care for their selections or offers.
At this point, I'm sticking with WI.
Cheers

Date of experience: September 18, 2021
Adriana V. Wine Insiders Rep
over a year old

Hello Chris,

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Florida
3 reviews
0 helpful votes
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Wine-alicious
September 9, 2021

I have been ordering for about a year from Wine Insiders. I love their wine selection, website is very user friendly, they have great sales, no shipping fee and you get your wine within three days. What is there not to love.

Date of experience: September 8, 2021
Adriana V. Wine Insiders Rep
over a year old

Hello Cindy

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

New York
1 review
0 helpful votes
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They never disappoint!
September 6, 2021

I have been buying from Wine insiders for so many years, probably at least 20 years! Shocking, right? Well, not really. You know they say "if it's not broke, don't fix it". I agree. Wine Insiders has treated me well given me great deals with good wine. No reason to look elsewhere. My last case was actually a gift I had sent to a good friend. I was confident enough to know the wine would make a good impression and never embarrass me. So, if you want good wine, at very reasonable prices with free shipping often... then this is your go to page.

Date of experience: September 5, 2021
Adriana V. Wine Insiders Rep
over a year old

Hi Marie,

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Tennessee
1 review
0 helpful votes
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I really enjoy trying wines from all over the world and Wine insiders gives me the opportunity to discover new favorites at affordable prices.
I never thought that I would like a Bordeaux wine, however, after buying a 2016 Leo by Leo Bordeaux Supérieur I have a new favorite!
So I bought 3 more bottles on 6-16-2021 along with a 2019 Lone Vine Moscato, a 2019 Cuvée Dissenay Syrah-Grenache & a 2017 Starlight Ridge Shiraz.
With a purchase of 6 bottles of wine I received free shipping. The retail value of these wine were $169.99 but I only paid $65.94 plus sales tax.
I am so glad that I found Wine Insiders.

Date of experience: September 3, 2021
Adriana V. Wine Insiders Rep
over a year old

Hi Mary

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Pennsylvania
2 reviews
0 helpful votes
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Great wines
August 22, 2021

I was pleasantly surprised with the quality of the wines I received. The price was well under what I would expect for the quality. Will not hesitate to order again.

Date of experience: August 21, 2021
Adriana V. Wine Insiders Rep
over a year old

Hi Irene,

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

From the business

Wine Insiders makes it easy to get great wine. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders.


wineinsiders.com
Los Angeles, CA, United States