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Wine Insiders

3.5

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Wine Insiders Reviews Summary

Wine Insiders generally enjoys a positive reputation among customers, praised for its extensive selection of quality wines, competitive pricing, and efficient shipping. Many customers express satisfaction with the ease of ordering and the variety of promotional offers, highlighting a reliable service that often exceeds expectations. However, some concerns arise regarding customer service responsiveness, particularly in handling order cancellations and pricing discrepancies. While most reviews reflect a strong loyalty and appreciation for the brand, a few customers have experienced frustration with communication and fulfillment issues, suggesting a need for improved customer support mechanisms. Overall, the sentiment leans favorably, with room for enhancement in service consistency.

This summary is generated by AI, based on text from customer reviews

service
232
value
235
shipping
235
returns
70
quality
231
This company responds to reviews on average within 104 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Larry R.
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Everything about "Wine Insiders" exudes excellence. It's availability of a delicious assortment of wines worldwide, to its ease of ordering. You simply browse the the selection, place the order, and a few days later delivery is to your front door step.

Date of experience: July 9, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Larry,

Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

Wisconsin
1 review
0 helpful votes
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Love the great selection of wines and the great price. Order many times from Wine Insider and have always been very pleased.

Date of experience: July 9, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Julie,

Thank you for your great rating! We really appreciate your feedback.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

New Jersey
1 review
0 helpful votes
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ALL Good!
July 9, 2020

There has not been one bottle that i did not like. If there was, I know that there is a 100% guarantee.

Wine Insiders attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 9, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Jessica,

Thanks for your feedback and for purchasing wine from Wine Insiders! We’re glad you enjoyed your wine and would love to help you out with any of your future wine needs.

If you ever need any assistance, please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon - Fri 6:00AM to 5:00PM PST.

Cheers!

Ohio
1 review
0 helpful votes
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Placed an order, the delivery was fast and efficient and the wine was great... at a great price! What more can I say?!?!?!

Date of experience: July 9, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Todd,

Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

North Carolina
1 review
0 helpful votes
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A quick note to say how satisfied I am with this option for on-line ordering of great everyday' wines. The process is simple, the deliveries are on time / complete and the variety is outstanding. By ordering my wine on-line, it saves me the time of shopping' at my local grocery store. I've recommended to friends and they are happy too. Kudos to Louis and his team!

Date of experience: July 9, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Jeff,

Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!

We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!

Louisiana
1 review
0 helpful votes
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I've been using wine insiders for about a year now. It's always great service and very reasonably priced wines.

Date of experience: July 9, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Carlene,

Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

New York
1 review
0 helpful votes
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Service great, wine even better plus they do exactly what they say, Ed
I have received wines from this company and few times in the last 5 years and have always been treated very well.
Quality wines and outstanding service.

Date of experience: July 9, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Ed,

Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

Illinois
1 review
0 helpful votes
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I am impressed with the quality & taste of the wines available through Wine Insiders. They also have a wide variety. There are some that I might not choose again but still overall I am very satisfied with the taste & quality of the wine for the price.

Date of experience: July 9, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Donna,

Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!

Pennsylvania
1 review
0 helpful votes
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I have been receiving wine from you for 18 months. I rate every bottle on a scale of 1 to 10,10 being best. I have never had any less than 8. Most are 9 or 10. I only drink red and they are from around the world. Thank you for the great wines.

Date of experience: July 9, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Jim,

Thank you for your great rating! We really appreciate your positive feedback and are pleased to hear you are enjoying the selections! With our daily offers and new selections, we are positive you will always find the best option to suit your wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

If you ever require any assistance with any of your wine needs, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!

New York
1 review
0 helpful votes
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Have been buying here for several years and have yet to be disappointed. Only one of several hundred bottles was not to our liking and we used it for cooking. While selection was, understandably, somewhat limited during the Health Crisis the communication was good and they offered additional discounts on the next order when delivery was delayed.We remain regular customers.

Wine Insiders attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 9, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Rich,

Thank you so much for your review. We appreciate your continued business and hope you'll enjoy our new selections as we travel the world to find the best wines at affordable prices!

Our Customer Service department prides itself on its speedy responses and delightful attitude. If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

North Dakota
1 review
0 helpful votes
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Great Services
July 9, 2020

Always great wine and delivered on time even in this time of covid-19 The prices are very reasonable and the shipping is free. I have used other wine companies but they do not offer free shipping

Date of experience: July 9, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi S,

Thank you for your great rating! We really appreciate your positive feedback and are pleased to hear you are enjoying the selections! With our daily offers and new selections, we are positive you will always find the best option to suit your wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

If you ever require any assistance with any of your wine needs, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!

Michigan
1 review
0 helpful votes
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Starting to get it
July 9, 2020

The vast majority of wine drinkers do not want to pay more than $10 per bottle for a decent wine. Keep your sights on this target with free shipping and you will always have a smile on your profit picture

Wine Insiders attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 9, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi John,

Thank you for your great rating! We really appreciate your positive feedback and are pleased to hear you are enjoying the selections! If you ever require any assistance with any of your wine needs, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST

Cheers!

Pennsylvania
1 review
0 helpful votes
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This is a First Rate Company. The wines are just delicious, and the service is outstanding. Shipped the next day most times with outstanding value for the product. Many special offers and sales make it even more enticing!

Date of experience: July 9, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Stephanie,

Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

North Carolina
1 review
0 helpful votes
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I have ordered from Wine Insiders for years. I have never been disappointed with the wine selections. Great wines at very good prices and delivered to your door. When I have spoken to someone by phone, they all have been so friendly and helpful! Great customer service! Wine Insiders is my go to wine service whenever I need to purchase good wine!

Date of experience: July 9, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Babs,

Thank you for your great rating! We really appreciate your positive feedback and thank you for your continued support! We’re glad you enjoyed your wine and would love to help you out with any of your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

If you ever require any assistance with any of your wine needs, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!

Florida
1 review
0 helpful votes
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Very satisfied.
July 9, 2020

Have over the years discovered new (to us) wines that my wife and I greatly enjoy. We have been customers for over one year. No complaints.

Date of experience: July 9, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Ken,

Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

New Jersey
1 review
2 helpful votes
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I've been ordering since 2017 (then with Heartwood & Oak). I'm not very knowledgeable about wine, so I've trusted Wine Insiders picks and I've been happy with them. The deals were MUCH better before Covid hit, but the prices are still fairly reasonable.

Date of experience: July 9, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi L,

Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!

Florida
1 review
0 helpful votes
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Ive ordered several 12 or 6 bottles pkgs, so far! I plan on ordering more from Wine Insiders! The wine is so delish and I'm always happy and surprised when I let them pick it out for me. Ive loved all the wines but Rieslings, too sweet for my taste. All bottles were packed great amd arrived in a timely manner. I also get very nice emails from them with great deals.
All in all I will continue to order from Wine Insiders.

Date of experience: July 9, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Jacqueline,

Thank you for your great rating! We really appreciate your positive feedback and are pleased to hear you are enjoying the selections! With our daily offers and new selections, we are positive you will always find the best option to suit your wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

If you ever require any assistance with any of your wine needs, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!

North Carolina
1 review
0 helpful votes
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I love to order the pre-picked cases of red wines. No stress, great prices and interesting varieties. NO standing in the wine section at the grocery hoping to find the right wine. Shipping is quick and flexible... just shipped a case to our beach house for vacation.

Date of experience: July 9, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Ashle,

Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!

New York
1 review
0 helpful votes
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Wine Insiders makes it easy to have a variety of wines in the house all the time - and in my budget. Saves me the hassle of going to the Liquor store and trying to guess which $6-$8 bottles of wine are actually going to be good. I love the service and will continue to use it.

Date of experience: July 9, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Kat,

Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

New Jersey
3 reviews
0 helpful votes
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I'm glad I found this site, convenient, pretty good choices and good prices. I will continue to order from Wine Insider.

Wine Insiders attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 9, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Joseph,

Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support! We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST

Cheers!

From the business

Wine Insiders makes it easy to get great wine. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders.


wineinsiders.com
Los Angeles, CA, United States