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Wine Insiders

3.5

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Wine Insiders Reviews Summary

Wine Insiders generally enjoys a positive reputation among customers, praised for its extensive selection of quality wines, competitive pricing, and efficient shipping. Many customers express satisfaction with the ease of ordering and the variety of promotional offers, highlighting a reliable service that often exceeds expectations. However, some concerns arise regarding customer service responsiveness, particularly in handling order cancellations and pricing discrepancies. While most reviews reflect a strong loyalty and appreciation for the brand, a few customers have experienced frustration with communication and fulfillment issues, suggesting a need for improved customer support mechanisms. Overall, the sentiment leans favorably, with room for enhancement in service consistency.

This summary is generated by AI, based on text from customer reviews

service
232
value
235
shipping
235
returns
70
quality
231
This company responds to reviews on average within 117 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Katelyn S.
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They always offer promotions to save even more, wine ships quickly, and there is a large variety to choose from.

Date of experience: July 9, 2020
Crystal G. Wine Insiders Rep
over a year old

Hi Katelyn,

Thank you for taking the time to send us your positive feedback.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Our representatives are always available to assist you with any of your future wine needs.
Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Florida
1 review
0 helpful votes
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Have ordered a number of times, especially when there is a great deal, or when I have a coupon. I love trying new wines, and although I've had some that I would not re-order, I've never had a bottle I couldn't drink. A case of wine is also a great gift. The packaging is great, and I recycle the inside material as seed starters. With the free shipping I certainly don't expect Amazon Prime shipping, and with Covid all shipping is being delayed. I recommend Wine Insiders to my friends and family mostly because there is no requirement to join their wine club, free shipping and I've really enjoyed the wines I have received. The only wish that the tasting notes would come with the wines. When a friend picks a bottle of wine from my wine rack, I don't want to have to go online to get this information. I have not been offered any incentive or payment to write this review.

Date of experience: July 9, 2020
Crystal G. Wine Insiders Rep
over a year old

Hi Mary,

Thank you for taking the time to send us your positive feedback. We hope to keep your continued support with new selections we know you will enjoy. Reach out to us regarding our daily promotional offers and new selections we know you will enjoy.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Our representatives are always available to assist you with any of your future wine needs.
Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Maryland
1 review
0 helpful votes
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Fantastic!
July 9, 2020

I love Wine Insiders! Great wines at a remarkable price. Fast delivery and amazing service! Best wine delivery company out there.

Date of experience: July 9, 2020
Crystal G. Wine Insiders Rep
over a year old

Hi Erin,

Thank you for the great rating and taking the time to send us your positive feedback. We are pleased you are satisfied with the selections!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Our representatives are always available to assist you with any of your future wine needs.
Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Florida
1 review
1 helpful vote
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I have a five point rating system when I drink a bottle of wine. The scale ranges from poor to excellent. The majority of the wines from Wine Insiders rate Very Good to Excellent ( four and five in my rating system). Wine Insiders offer a lot of specials and the prices are great for such good wine. I like that I can order on line and the wine usually arrives within a week of ordering. From my experience, not may wine clubs can match that. I highly recommend Wine Insiders and if you are new to ordering wine on line you would need to go no further than Wine Insiders.

Date of experience: July 9, 2020
Crystal G. Wine Insiders Rep
over a year old

Hi Peter,

Thank you for the great rating and taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service and will take note of your suggestions.
Please do not hesitate to reach out us regarding any of your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Florida
1 review
0 helpful votes
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Love this service!
July 9, 2020

I first ordered from wine insiders on a Groupon. Big box of wine, and a coupon. Since then, I only order from wine insiders. Great prices, and you get to pick what wines you want. Haven't had a bad bottle yet!

Date of experience: July 9, 2020
Crystal G. Wine Insiders Rep
over a year old

Hi Cynthia,

Thank you for taking the time to send us your positive feedback. We appreciate your continued support. With new varietals, we know you will always find something you will like.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Louisiana
1 review
0 helpful votes
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I love the wines and the prices. Delivery was slow during the first couple of months of COVID, but now they are back on track. I usually receive my wine in a week. White wines for summer, red wines for fall.

Date of experience: July 9, 2020
Crystal G. Wine Insiders Rep
over a year old

Hi Dee,

Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Illinois
1 review
0 helpful votes
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Great company!
July 9, 2020

We order from Wine Insiders repeatedly and are never disappointed!
I've told many friends this is the go-to place to get excellent wines and really good prices.

Date of experience: July 9, 2020
Crystal G. Wine Insiders Rep
over a year old

Hi Doreen,

Thank you for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are always available to help you with any of your future wine needs.
Thank you for recommending us to your friends.

On your next recommendation, take advantage of our friend referral program. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Missouri
1 review
0 helpful votes
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The wines ate amazing and very reasonably priced. Delivery is usually in about 3 days. I like both the reds and the whites. I get a case of mixed so I can try new wines every time.

Date of experience: July 9, 2020
Crystal G. Wine Insiders Rep
over a year old

Hi Kathy,

Thank you for taking the time to send us your positive feedback.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Our representatives are always available to assist you with any of your future wine needs.
Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

New York
1 review
0 helpful votes
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Mail order wines can be a crapshoot. Wine Insiders has a very good selection at low prices. It's true that not every grower or bottle matches your taste; it's subjective. But when you find your favorites, you'll want more and more. And at these prices, no complaints (You can always cook with it.)

Date of experience: July 9, 2020
Crystal G. Wine Insiders Rep
over a year old

Hi William,

Thank you for the great rating and taking the time to send us your positive feedback. We are pleased you are satisfied with the selections! If there is ever a wine you are searching for, please do not hesitate to reach out to us.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Our representatives are always available to assist you with any of your future wine needs.
Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

New Jersey
1 review
0 helpful votes
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GREAT WINES
July 9, 2020

The prices are fantastic and the wines are Devine! I been ordering my wines from here for a long time

John

Date of experience: July 9, 2020
Crystal G. Wine Insiders Rep
over a year old

Hi John,,

Thank you for the great rating and taking the time to send us your positive feedback. We are pleased you are satisfied with the selections!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Our representatives are always available to assist you with any of your future wine needs.
Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Missouri
1 review
0 helpful votes
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Great Selection
July 9, 2020

I got a one year subscription to the wine club as a gift. The selections each month were amazing. So far I have not tried one that I did not like. I particularly appreciate that the label on the bottles lets you know what types of food it pairs best with.

Date of experience: July 9, 2020
Crystal G. Wine Insiders Rep
over a year old

Hi Debra,

Thank you for the great rating and taking the time to send us your positive feedback. We are pleased you are satisfied with the selections! If there is ever a particular selection you are searching for, please do not hesitate to reach out us.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

New York
1 review
0 helpful votes
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Love it!
July 9, 2020

I love Wine insiders, I have ordered many times over the last few years and recommended their service to many. I have reordered many that I have tried and I love that you can go in their website on your account and create a "favorites" list for the next time you want to order. I do wish that there was more of a notes/ rating system in our accounts so I can remember which were ok and which I loved. There literally has only been 1 that I thought was terrible and they had great customer service, offered me a credit even above what I had paid for the wine. They offer great promotions (still waiting for that $5/bottle sale to come around again? Maybe? I hope? Super fast shipping each time. Could not recommend higher as a frequent wine drinker who loves variety and trying new things without a huge $/bottle investment. Found some old favorites and some new favorite varietals. Thank you

Date of experience: July 9, 2020
Crystal G. Wine Insiders Rep
over a year old

Hi Jessica,

Thank you for the great rating and taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service and will take note of your suggestions.
Please do not hesitate to reach out us regarding any of your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Ohio
1 review
0 helpful votes
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Wine Insiders is my go to for my wine purchases. Their ratings on the website are very accurate. The convenience of having wine delivered to my door, or a nearby pick up point is fantastic. You do not have recurring deliveries like most wine clubs. When you want wine, just order. They do send an email almost every day, and when you see something interesting, just order and it shows up within a week, most of the time.
The only downside is they do not carry some of the wines of my favorite vineyards. On the other hand, I have tried many new wines I cannot find at my local shops. As stated above, the ratings on the website are excellent.

Date of experience: July 9, 2020
Crystal G. Wine Insiders Rep
over a year old

Hi Michael,

Thank you for taking the time to send us your positive feedback. We appreciate your continued support. With new varietals, we know you will always find something you will like.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

New York
1 review
0 helpful votes
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We love all the wines we have selected and the fast shipping. The packaging is very good. We look forward in reordering. Thank you for the great service.

Date of experience: July 9, 2020
Crystal G. Wine Insiders Rep
over a year old

Hi Patricia,

Thank you for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are always available to help you with any of your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Texas
1 review
0 helpful votes
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I often order wine from Wine Insiders and have never been disappointed. Although there are occasional wines that I would not reorder, there are many more that I do reorder. I have never been disappointed in their shipping time and I have ordered wine to be sent as gifts, because I am almost certain the wines will taste good and the recipient enjoyed them. I will continue to order from Wine Insiders.

Date of experience: July 9, 2020
Crystal G. Wine Insiders Rep
over a year old

Hi Robert,

Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Rhode Island
1 review
0 helpful votes
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I love Wine Insiders for the selections and the 100% guarantee the company offers! I've ordered several times, including mystery boxes, and I've always been very happy with my orders. One time I did have a small issue and the company went out of their way to correct it and even followed up after to insure I was happy. Great company, great wine!

Date of experience: July 9, 2020
Jordan S. Wine Insiders Rep
over a year old

Hi Tammy,

Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

Texas
2 reviews
0 helpful votes
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Love this company!
July 9, 2020

I have been a satisfied customer for years with Wine Insiders and now my sister orders regularly as well. They have fantastic prices, a great variety of wine and the fastest and most inexpensive shipping!

Date of experience: July 9, 2020
Jordan S. Wine Insiders Rep
over a year old

Hi Cheri,

Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

Florida
1 review
0 helpful votes
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Good wine!
July 9, 2020

I have been ordering cases of wine from Wine Insiders for a couple of years now and I have never been disappointed. Their wines taste good and you can't go wrong with the deals you get. I always recommend Wine Insiders to my friends specially cause the wine gets delivered to you!

Date of experience: July 9, 2020
Jordan S. Wine Insiders Rep
over a year old

Hi Izzy,

Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!

We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!

New Jersey
1 review
0 helpful votes
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The selections are wide and varied quality wines. Shopping is conveniently done from your device. Prices are reasonable, shipping is quick, even during the pandemic shutdown. Communication from the company is timely, yet not over done. I'd absolutely recommend Wine Insiders, in fact, I have many times!

Date of experience: July 9, 2020
Jordan S. Wine Insiders Rep
over a year old

Hi Diane,

Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!

We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!

Louisiana
1 review
0 helpful votes
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I have ordered wine from Wine Insiders for several years. Generally, I have been very pleased with their selection and rankings. There is an occassional substitution or missing bottle, which is quickly taken care of by Customer Service. If you are looking for top shelf $50 wines, buy it at your local wine shop. If you are looking for a wide variety of daily table wines, this is the best source I've found.

Wine Insiders attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 9, 2020
Jordan S. Wine Insiders Rep
over a year old

Hi Jim,

Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!

We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST

Cheers!

From the business

Wine Insiders makes it easy to get great wine. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders.


wineinsiders.com
Los Angeles, CA, United States