On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Wine Insiders Reviews Summary
Wine Insiders generally enjoys a positive reputation among customers, praised for its extensive selection of quality wines, competitive pricing, and efficient shipping. Many customers express satisfaction with the ease of ordering and the variety of promotional offers, highlighting a reliable service that often exceeds expectations. However, some concerns arise regarding customer service responsiveness, particularly in handling order cancellations and pricing discrepancies. While most reviews reflect a strong loyalty and appreciation for the brand, a few customers have experienced frustration with communication and fulfillment issues, suggesting a need for improved customer support mechanisms. Overall, the sentiment leans favorably, with room for enhancement in service consistency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
We have been using Wine Insiders before the Pandemic and throughout our lockdown. It's always easy to order, reasonable prices and really good wines! We love this company!
I have been drinking wine for over 40 years. I know what I like. Wine Insiders have expanded my knowledge and my plate. Thanks to the information when ordering I have only been disappointed in three bottles out of 48. Great choices, Great price.
Hi Sean,
Thank you for taking the time to send us your feedback. We so appreciate your review and are very pleased to hear you've enjoyed the wines! Our agents are ready to assist you with any wines you do not like in accordance with our Double Guarantee.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Please do not hesitate to reach out to us via email at [email protected] or by phone at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
During this rough patch, stuck at home, I have actually had the time to sip and savor my wines. Thanks to Wine Insiders the cooler did not go bare. You and your staff are truly appreciated. Any delivery delay that they felt would be a negative impact is not worth mentioning.
Hi Renee,
Thanks for your feedback and for purchasing wine from Wine Insiders! We’re glad you enjoyed your wine and would love to help you out with any of your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever need any assistance, please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon - Fri 6:00AM to 5:00PM PST.
Cheers!
My guest and I enjoy the variety and quality of wine I purchase from wine insiders. I will continue to purchase from them
Hi Monica,
Thank you for your great rating! We really appreciate your feedback.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
More than once I have been extremely satisfied with the commitment to service that I have found when dealing with Wine Insiders. The wine selection is wonderful, and prices are good.
Hi Peggy,
Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service, as we continually strive to provide our customers with the best experience. Thank you for your continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
Initially had a groupon, and received some wonderful wines. The order did take some time getting to me, likely during the crazy covid time. Never thought this was the companies fault, yet they sent me a email apologizing and gave me a coupon to for another order. I used that one and purchased some fantasic wines from Portugal.
Website is easy to use, have not had a bad bottle yet.
Highly recommend them to my friends that enjoy wine
Hi Dan,
Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I've been a Wine Inside for years. Never disappointed! Wines are great. Selections have been from around the world. The service superb. Delivery always on time. And the price and deals unbelievable. I use their wines for entertaining. And even my daughters wedding. And have always gotten raves on the wonderful tasting wine.
Try it for yourself. Soon you will discover that you are a Wine Insider too. Salute.
Hi Shelia,
Thanks for your feedback and for purchasing wine from Wine Insiders! We so appreciate your continued support and hope you'll enjoy our new selections as we travel the world to find the best wines at affordable prices!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever need any assistance, please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon - Fri 6:00AM to 5:00PM PST.
Cheers!
I love Wine Insiders!
I've not had a bad bottle, and like the fact that I can order when I want and not committed to an
Automatic delivery. Always a timely delivery.
Hi Barbara,
Thank you for your great rating! We really appreciate your feedback.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I received my wine quickly and efficiently packed. I got my first order in Maine where the temperatures were 60' and 70's. If I were in El Paso, TX or Phoenix, AZ then I would have concerns with packaging and heat exposure. The company may be aware of this and have different packages for different areas; IDK. The wines were entry level and from all over the world. I'm not a huge fan of some of these areas but it's nice to try some different wines from different areas of the world. I will continue for now because of the service and varieties.
Hi John,
Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I'm very glad my son-in-law introduced me to Wine Insiders. The wines are first rate and the prices are truly wonderful. I appreciate that this is not a "club" where I am committed to buy whether I'm ready for more wine or not. I also like being able to pick up my wine from Walgreens (where it was delivered by FedEx) or having it delivered to my home. I also like the many special offers I receive. I have sampled many more wines that I never would have tried and am always finding new favorites.
Hi Sylvia,
Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Wines are available from several different countries. Choose by country, choose by variety, choose white, red, or mix. Put together as many or as few bottles as you like. Always free shipping. Always great service. Cannot beat their prices. Recommend you give them a try. You won't be disappointed.
Hi Jane,
Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I have tried many online wine clubs over the years, and I can honestly say that Wine Insiders is the absolute BEST! I order my wines based on the tasting notes, which I find to be very accurate, and their shipping time is supper fast. From the time I place the order, 2-3 days - my order has arrived! I have discovered my favorite wines thanks to Wine Insiders.
Hello Jill,
We appreciate your positive feedback. We are pleased you are satisfied with all aspects of our service,
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
This is my second time ordering from Wine Insiders. I love the selection and the wines meet or exceed my expectations. I'm a little disappointed, though. In the "flyer" from my employer, I was supposed to receive a bottle opener. It was not included. I didn't call because it seems trivial since I really am enjoying the wine. Just "meh" on the following directions part.
I've seen the other reviews about shipping but I received my orders - both of them early and exactly as expected. I don't think you will be disappointed.
Hi Lisa,
Thank you for the great review and appreciate you taking the time to send us your positive feedback. We are pleased you have enjoyed the selections and apologize for any inconvenience.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Our agents are always available to assist you.
Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
I have been a member of Wine Insiders for a number of years and ordered and consumed m, any bottles of wine.
As of this date I have not found a "BAD" bottle of wine. Some are much betters than others, but they all are very good. I am 90 years old and still enjoy sipping good vino with the family and pairing different ones with with good
Food. Now that is a blessing. I highly recommend it.
Hello James,
We appreciate your positive feedback and continued support. If there is ever an issue with a selection you receive, do not hesitate to reach out to us.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I love the ease of wine insiders site I love low acid wines. Yep put that in voila I have what I want. Great wines
Hello Deborah,
We appreciate your positive feedback. We are glad you are enjoying the the wine!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
After many wine selections and still no problems
That makes your service just great
With no shipping charge makes your wine number one
Keep up the good work
Hello William,
Thank you for the great rating and positive feedback. We are pleased you are satisfied with our service. Our customer service department is always available to assist you with any of your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
In the past 2 years we have gotten around 6 orders. All of the wines ordered are good. Some are exceptional and a few are "meh", but overall the quality is very good.
Hi Jerry
Thank you for the great review and appreciate you taking the time to send us your positive feedback. We are pleased you have enjoyed the selections.
If there are ever any issues with the quality of the wines you receive, please do not hesitate to reach out to us and one of our representatives will assist you with solution.
Our agents are always available to assist you.
Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PS
Everything you promised and more. Will always have your wine on our table. We like the many different choices of wine from so many different countries. We always buy the mixed cases.
Hello Tim,
Thank you for the great rating and positive feedback. We are pleased you are satisfied with our service. Our customer service department is always available to assist you with any of your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I am new to Wine Insiders and have truly been enjoying my experience. I have had numerous delicious wines, at almost unbelievably low prices. The website is easy to navigate, the coupons too good to resist and the shipping is fast and free. What more could a girl ask for?! Wine insiders... thank you for an amazing experience!
Hello Janis,
Thank you for the great rating and positive feedback. We are pleased you are satisfied with our service. Our customer service department is always available to assist you with any of your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
They offer great wines at fantastic prices. Great delivery. My favorite source of wines. Have never been disappointed with the wines.
Hi Joseph,
Thank you for the great rating and positive feedback. Our customer service department is always available to assist you with any of your future wine needs.
If you have any questions regarding a particular selection or offer, please do not hesitate to reach out to us.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
From the business
Wine Insiders makes it easy to get great wine. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Barbara,
Thank you for taking the time to send us your positive feedback. With our daily offers and new selections, we are positive you will always find the best option to suit your wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
Please do not hesitate to contact us should you ever need assistancce. You can reach us via email at [email protected] or by phone at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!