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Wine Insiders Reviews Summary
Wine Insiders generally enjoys a positive reputation among customers, praised for its extensive selection of quality wines, competitive pricing, and efficient shipping. Many customers express satisfaction with the ease of ordering and the variety of promotional offers, highlighting a reliable service that often exceeds expectations. However, some concerns arise regarding customer service responsiveness, particularly in handling order cancellations and pricing discrepancies. While most reviews reflect a strong loyalty and appreciation for the brand, a few customers have experienced frustration with communication and fulfillment issues, suggesting a need for improved customer support mechanisms. Overall, the sentiment leans favorably, with room for enhancement in service consistency.
This summary is generated by AI, based on text from customer reviews
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My wife got me a gift certificate to Wine Insiders and I made my first purchase. I bought a 15 pack of assorted reds and so far they have all been great. The order was processed, shipped and delivered all within a three day time. The wine was packaged safely and nothing was damaged. I highly recommend them if you are looking to start building a collection of wine.
I have been a loyal customer for a few years and will remain so. Easy to order, great promotions, delivery prompt and well-packaged, lovely variety and fine wines. Huge perk is free shipping if ordering 6+ bottles.
Hi Caroline,
Thank you for your exceptional rating. We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support through the years.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
Wine insiders allows me to enjoy wines from all the wine regions at a great price! Like all wines some are great others are just so so but that has a lot to do with my taste in wines, but wine insiders gives me the opportunity to try all kinds of wine! I have found wines that I would have never tried. Which I now enjoy! You will not be disappointed!
Hi Peggy,
Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
I have been a customer of Wine Insiders for some time - and it just keeps getting better! Really good wines at great prices with accurate descriptions have helped me to expand my wine palate by choosing wines I might not have selected. The descriptions give me a good idea of the mouthfeel of the wine and helps shape my decision. Specials on the price also help me make purchases that make sense for our budget. Give them a try if you haven't already!
Hi Susie,
Thank you for your great rating! We really appreciate your positive feedback and are pleased to hear you are enjoying the selections!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require any assistance with any of your wine needs, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
I ordered a case of wine through an American Express Platinum offer for Christmas. The wine was never delivered and I still don't have my refund.
We have been members of Wine Insiders for over a year and look forward to when our box of wine arrives. The information the comes with the wine is very helpful and we have even tried some of the recipes. Their customer service team is also great to work with.
Hi Jessika,
Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require any assistance with any of your wine needs, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
They're great. Whether or not you know what type of wine you like, this place can take care of you. They offer quality wine at reasonable prices and deliver it to your door. What's not to love? I've dealt with their customer service a couple of times as well and couldn't be more pleased with the way it went.
Hi Nathan,
Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require any assistance with any of your wine needs, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
UPS erred delivering part of my pre Christmas wine order for a full case to the wrong address on 12/22 causing it to be refused and returned. The next night we were able to catch the handoff UPS driver after he left another delivery and missed my half case left in his van. Lucky except the carton was mixed instead of containing the six Christmas Red Offering I purchased as a gift add-on to my order. Unable to halt UPS from returning the case, I alerted WI who dispatched a replacement full case 12/24 which arrived at the local UPS distribution depot 1/5 and was listed at 9:00 am on the tracking advice as "RETURNED"? Dismayed I feared that the earlier Refusal Error had caused my deliveries to be disrupted but after multiple attempts to find its fate I learned that the full case had been damaged in transit and returned. Back to WI who issued 1/6 a full replacement for my entire order of both cases which delivered this evening on 1/8. Fortunately I have a fair stock of wine which got us through the holidays except for the expected freebie magnum of prosecco I planned on using at New Years that had to be procured locally and the gift half case of Christmas reds which did not yet happen. The Wine Insiders were helpful and having traded with them for well over two years I am well pleased with their quality and service. There were factors from many aspects that contributed to the botched order and while I was to say the least frustrated at not having my holiday work out still I am pleased that they were so accommodating.
Hi Joan O.,
Thank you for your taking the time to send us your feed. We apologize for the shipping inconvenience, but are glad to hear the situation was resolved to your satisfaction. Should you have any issues with your order, please do not hesitate to reach out to our customer service team. We are always available to assist you. We hope you enjoy the selections!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require any assistance with any of your wine needs, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
I have never ordered wine online and decided to be adventurous. I chose the wines based on customer ratings—wines I never had before. The ordering was easy and the shipment came in fast with generous gifts. So far, I have tried four bottles and all have been lovely, but two of them outstanding (to my palette). I am going to be a regular customer, and have already invited some friends..
Hi Jo D.,
Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service.
Thank you for recommending us to your friends and family.
On your next recommendation, use our referral promotional offer. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require any assistance with any of your wine needs, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
So impressed with wine Insiders. Always great prices and awesome wine selections. If you don't like a wine you ordered they give you a credit and tell you not to send it back. When you order 6 or more bottles you get free shipping. You don't have to subscribe to anything. I recommend this to everyone I meet. I don't buy wine anywhere else. 100% love this way of getting my wine.
Hi Charles,
Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service.
Thank you for recommending us to your friends and family.
On your next recommendation, use our referral promotional offer. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require any assistance with any of your wine needs, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
American Express has Been providing great offers and found an offer to use with wine insiders. Made my order and received an email from amex that I triggered my offer. All is good until this morning when I found out order was cancelled.
I only found out because of the group I am part of started noticing their orders were cancelled as well (1000s in this amex group). None of us received an email letting us know that our orders were cancelled we had to log in and find out. I resorted to trying the live chat which was not up and running (I am guessing because everyone was trying to reach out). I did email and received a response. But the response was "order was entered incorrectly. You can reorder and let us know if there any other problems."
Well I am definitely not comfortable ordering again, also I have already triggered my offer therefore I am guessing I lost out on 1 of 2 offers provided.
To add insult to injury. Come to find out within the group people were receiving credits to make up for wine insider's mistake so I am feeling a little "played".
Being told they made a mistake on their end, then being told to just reorder. They could of tried to make a sale and give me alternatives to substitute my order even it meant putting in "cheap" wines if it was a pricing error. Or at least something
Decided this was not worth my trouble as I am guessing they don't value their new customers that might be taking advantage of an offer.
I know I am the one off bad review because it seems they have high reviews (I am sure they are great). Their damage control for this issue could use some consistency.
I am guessing the "pricing error" plus the huge influx of orders they could not maintain or was not ready. I hate to admit to having "first world" problems lol but it would of have been nice to have a good deal on some alcohol during these troubled times. Cheers!
Hi Edison,
Thank you for taking the time to send us your feedback. The issue with the site was addressed and we hope our attempt to make amends was satisfactory. If you have any questions, regarding the refund on the cancelled order, or the compensation given to you, please do not hesitate to reach out to us at at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Placed two orders for a half case of wine priced at $21 a piece. Checked my tracking the next day to make sure I was home to accept delivery and both orders were cancelled (with no other notification). I called customer service to see why and was told that their was a pricing mistake on their website and they would not honor it. My two options given to me were 1. Pay full price for the sets or 2. Cancel the orders and receive a refund in 3-5 business days. Zero accountability for faulty advertising or an effort to at least make it partially correct.
Attached is their attempt at rectifying their false pricing. Basically, more money for them and not close to making anything right.
Attached is what they sent me once my review went live here, a $25 certificate for a combined $56 pricing error. Not remotely equivalent.
We haven't tried everything yet but we are pleased with what we have tried. Shipping to me was excellent. I am sure that later this year we will try some others.
Hi Francis,
Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require any assistance with any of your wine needs, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
It is so convenient and handy to order wine from Wine Insiders. They have a great selection and offer some phenomenal sales. Shipping is free if you order at least six bottles and you never have to leave your house.
Hi Suzi,
Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require any assistance with any of your wine needs, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
I have been buying from Wine Insiders for over a year. Since the start of the pandemic, I have been buying a case at least once a month. The wines have been excellent and I am pleased with their quality. The one time some bottles were broken in shipment, Wine Insiders promptly shipped out a replacement with no hassles.
Hi Gary,
Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require any assistance with any of your wine needs, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
Great at mailing cases of excellent wines.
Very good service and delivery and packaging!
Awesome choices of reds whites or mixed cases at great prices
Hi Blake,
Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require any assistance with any of your wine needs, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
My husband & I tried the wines of Wine Insiders & were extremely pleased with them! All their wines were exceptional at an incredible introductory offer! They even included a print-out of a description of those wines along with suggested pairings. I highly recommend them to ALL wine lovers!
Hi Catherine,
Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require any assistance with any of your wine needs, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
Wine Insiders has a wide selection of relatively inexpensive wine. The shipping is often free depending on the number of bottles bought.and is always well packed and FAST.
Hi Ralph,
Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require any assistance with any of your wine needs, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
Highly recommended Wine Insiders. Placing an order on line is very easy. Great selection of wines with quick shipping.
Hi Rosie,
Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Great selection of wines. Easy to order from website. Highly recommend wineinsiders. Delivery was as promised
Hi Joe,
Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
From the business
Wine Insiders makes it easy to get great wine. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sean,
Thank you for your great rating! We really appreciate your positive feedback and are pleased to hear you are enjoying the selections!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require any assistance with any of your wine needs, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!