Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Wine Insiders generally enjoys a positive reputation among customers, praised for its extensive selection of quality wines, competitive pricing, and efficient shipping. Many customers express satisfaction with the ease of ordering and the variety of promotional offers, highlighting a reliable service that often exceeds expectations. However, some concerns arise regarding customer service responsiveness, particularly in handling order cancellations and pricing discrepancies. While most reviews reflect a strong loyalty and appreciation for the brand, a few customers have experienced frustration with communication and fulfillment issues, suggesting a need for improved customer support mechanisms. Overall, the sentiment leans favorably, with room for enhancement in service consistency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Even their inexpensive wines, at $8-10, are exceptionally drinkable, but numerous more expensive wines are of very high quality. The best thing about their service is that they often discount their best wines in case and 15 bottle configurations. Some of their French and California wines are very nice.
I have ordered many times from Wine Insoders and I have never been disappointed. The shipping is ridiculously fast and the deals they offer are unparalleled!
Hi Shannon,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
Being a loyal customer for years now, VERY SATISFY one. The Quality ( wine) Promotions, Customer Service Excellent, ups my last order ( Yonkers NY) was send on Friday got my wine the next day ( Saturday) WOW its magical delivery :) Thank you so much and please keep up The GREAT work. Yours Truly
Hi Alberto,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
Wine Insiders is my favorite place to buy wine. Not only is the selection is very large and diverse, they constantly add new wines from various up and coming wineries - both in the U.S. and overseas. Moreover, the customer service is always superb. Try them - you won't regret it!
Hello Valerie,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
We have ordered wine from Wine Insiders for years. We love the wines we receive, the convenience of having them delivered to our door, and the consistency of service. When we had a problem with delayed deliveries, they were quick to resolve our issue.
Hi Annemarie,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
They sell some of the best wine from all over the world and the wine is shipped to your front door in a couple of days.
Hi John,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
Great tasting wines from around the world at very fair prices. Very short turn around from order to delivered.
Hi Paul,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
I have been buying from wine insiders for a lot of years. I have been very happy with the service they have given me. Always impressed with how fast they ship the wine to me. The quality of the wine has also been very good. One time they sent me some sweet wine, which I do not drink, and they took care of it after I advised them of the problem.
Hi George,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
Have been using wine insiders for years, even before they changed their name. Fast delivery, reasonable prices, many choices of wines, what more can one ask for from a wine supplier? These days who has time to go to a store and read the labels and carry wine bottles home on the subway? I for one prefer the convenience and wine insiders never disappoints.
Hi Tammy,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
I ordered 15 bottles of wine all with excellent reviews on the site. I have opened 5 bottles thus far and they have appeared watered down and bitter due to the lack of richness in color and flavor. I have even tried to add fruit to make a sangria but ended up pouring most of the wine out as it was undrinkable! I advise to skip the "good deal". And spend a little more with your local retailer.
Hi Michelle,
Thank you for taking the time to send us your feedback. We sincerely apologize for the inconvenience. Please reach out to our customer service team for assistance in resolving this concern. Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
I'm happy to say that I've received stellar service from wine insiders. Years ago, my first Shippment arrived with no hiccups. I was very satisfied with my selection chosen for me. I've since made more orders with my own curated boxes. I definitely appreciate the emails informing me of the current supply available and discounts to loyal customers.
Happy Camper
Hi Pierre,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
They have great prices and deals for your favorite wines/champagne. My box was amazing and arrived quickly.
Hi Joe,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
I love this company! The wines are awesome, the prices are great, and the delivery is faster than any other wine company I have ordered from.
Hi Jamie,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
I have been in many wine clubs and this one hands down has the best wine values anywhere. They run specials all the time.
Hi David,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
Wine Insiders offers good wine at good prices. Each wine has a brief description that helps to make choices based on personal taste. The brands are not those seen in the stores all of the time, so the descriptions really matter as you try new wines. Orders are packed well and shipped - FREE with a certain number of bottles, usually 6 or more - and arrive within a week. It is so convenient to not have to pick them up at a store and haul them around. Highly recommend.
Hi Laura,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
I have been purchasing wine from Wine Insiders for several years. I have always been pleased with the selections, and often give bottles of wine to my friends and family. They are always appreciative and complementary about the quality of the wine. The Website is easy to navigate, and service is always prompt and helpful. I have a preference for Italian Red wines, and the selection is quite good. I will continue to use Wine Insiders on a regular basis.
Hi David,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
I received my first twelve bottles of mixed wines and I have to say I loved all of them.The order was prompt and very reasonable for the caliber of wine that I received. I am pretty fussy about my wines and I was not at all disappointed. I recommend this company wholeheartedly.
Hi Janel,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
I have really enjoyed ordering from this company. Every order comes perfectly. Customer service superb
Hi Cindy,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
Great wines at great prices. I've never received a bottle of wine that I did not like. Mystery cases are fun and never disappoint me.
Hi Therese,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
I love wineinsiders.com! I can order when I want, there's no minimum or wine club gimmick. The wines are great and at a reasonable price. I love robust CA reds and have a hard time finding those locally without spending a lot of money, but with wineinsiders.com, I don't have to worry. The deals are great and delivery is super prompt!
Hi Marutte,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
Answer: Hello, Carol, I apologize for that, what we can do is either provide you with a credit or a refund for those wines depending on the form of payment, there would be no need to return the bottles that you have. Please let me know what you would prefer to do. WIne Insiders
Answer: A: Absolutely! Feel free to give us a call Customer Service (800) 615-7304 Monday through Friday 9:00am 8:00pm EST.
Answer: Never had that issue., I have called them maybe a dozen times.
Answer: They are quick to fix any delivery problems. We had two errors with Fedex and Wine Insiders responded immedistely to our satisfaction
Answer: This is a very good price. I wait until they offer a price like this and then order wines that I have previous found to be very good. So take advantage of this deal and order a selection. Keep notes of what you like and reorder it the next time a deal like this comes up.
Answer: Yes, you can order by phone. I have done it several times
Answer: When you are picking your bottles, it clearly states when no longer available. Never had a substitute sent.
Answer: It is not a membership and you can order whenever you want and the prices are usually the best
Answer: No more than 5 days it depends on when you order it if that lands on a weekend but I usually get pretty quickly
Wine Insiders makes it easy to get great wine. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders.


Hi Michael,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers