Williams-SonomaReviews 225

On October 12, I ordered a La Creuset Dutch oven as an engagement gift for my son and his fiancé. I received notice that they would receive the gift within 3 to 5 days, it was not shipped. After two calls to WS customer service, I called today and pushed for a resolution. Finally, it was determined that they had billed my credit card $3.00 above the invoice figure I had. I never got an email to inform me of this mistake and the two previous calls had not revealed this. Ridiculous. I asked to speak with a Manager and after a hold of 25 minutes, I never spoke to the "Leadership" person, I was told they would "forgive" their mistake and ship the gift which was now over a month late. No bank is ever going to authorize a payment above what their customer has approved. What universe do they live in. I cancelled it and ordered from Amazon. They will have it tomorrow. November 17.
I will NEVER shop Williams Sonoma again. No one should have to put up with such stupidity and arrogance. This company deserves to fail.
Thank you. I feel better!

I purchased an item online. It was indicated that it's in stock. Later I receive an email saying it's delay. I ended my self waiting for an item 3 months! And eventually when I called to ask what is the shipping status (I have received a final arrival date after 3 months of waiting) they told me they don't have it in stock!
They offered me $25 compensation for this aggravation. Of course I refused. I Spend 2 hrs on phone with people who far away from satisfying costumers!
Williams Sonoma-you should shame of yourself! I will never buy anything from you again!
(Christi-you have long way to understand how to satisfy costumer!)
Bed bath and beyond has the best costumer service!

I ordered a juicer may 9th 2020 I get an email every month stating it will be delivered in 4 weeks, It's now Oct. 5th 2020 and I just got another email stating it will be shipped at the end of the month! I have tried to cancel the order and customer service just repeats over and over "that's not possible" I get it, covid has casused some issues, but come on there is just no excuse for my mothers day gift to be delayed into winter then to be told no cancellations on the order. Pathetic customer service! I will never shop here again,
A former loyal customer!

And Couldn't Make it Right! Ordered a $100 gift card and a very small token/joke gift—a $6.97 egg poacher—through the W-S Bridal Registry. Long story short, they didn't include the note that indicated the gifts were from another friend AND myself—guess that's a tough thing to accomplish these days. What ensued were a few awkward texts between the bride & myself and me having to explain how I wasn't as "generous" as she'd thought. I called W-S asking if they could email the bride a promo discount code or a 20% coupon or something, Customer service agent said they had no way of doing such a thing. Is it so hard to get an order right? I guess so. Is it so hard to make a couple of customers feel as though W-S cares about making a mistake? I guess so. Disappointed.

I ordered a Breville Breadmaker (approx 320.00) on 09/13/2020 and yesterday I noticed that the it still stated it was preparing to ship. Called Customer Service and the Automated machine stated it would arrive today 9/17/2020, which I wanted confirmation. Talked to a lovely person and she was going to send an email to the shipping dept re this as it had not been pulled as yet. She did state that they took the money from my Credit Card and there was plenty in stock. I called today to find out what was happening and now the automated machine stated that it would be delivered on 01/01/2020 which is strange as that was nine months ago. Talked to Renee after waiting for her for about 3/4 of an hour to come to the phone, she was rude and nasty straight up. I was trying to explain to her what expired and she kept talking over me and then stated she would hang up if I kept talking as I asked to speak to her. She stated that the money was on hold which it was not, that it would be there by the 21st (estimated delivery was between 17 and 21st). They she stated it would arrive tomorrow (9/18/2020) or on 09/19/2020. Asked her for the UPS shipping details and she hung up. I didnt mind waiting to the 21st to receive but I hate to be lied to and hate to be abused by a so called supervisor. Cancelled the order and will never shop at illiam Sonoma again

Recently, I placed 15 orders (on sale items), at Williams Sonoma, and every single item was cancelled, 63 items in total cancelled, out of stock they said, and never will have again.
At first they only cancelled a few items, and placed everything else on backorder, 4 months out. I asked them if they were going to cancel anymore, and that, I would like to know because they were holding up a lot of my money. And within a day or so, cancellations started filling up my email. I dont understand why they had them on backorder if they knew they would never have them in stock... very strange.
I spent days planning and ordering and just like that, all 15 orders cancelled.
They reimbursed me in gift cards, I was sent about 50 gift cards that I could only use at their stores.
I didnt get all my money back and I'm stuck with hundreds of dollars in gift cards. The gift cards they sent were in random amounts, and only about 3 of them matched the orders. I have absolutely no way of figuring out which order I was shorted on, It's a nightmare. I called Williams Sonoma customer service and they said they would get back to me. It has been 3 weeks and I haven't heard anything. Lesson learned.

Dont shop there if you want to stay happy.

I placed two orders with William Sonoma (WS) on 8/25. I purchased items by the same vendor (SMEG) on Amazon. Amazon delivered four items within 5 days. WS email receipt stated the items would not be delivered until 9/27. I have use for the items now. I have spent two weeks attempting to cancel the order. I have received a run-around. WS customer service line says they must be cancelled with the vendor, via 'another' internal division of WS. WS's customer service reps are only able to send electronic email to the 'internal' WS division and are unable to contact the vendor directly to cancel. After two weeks and several calls, the items are not cancelled, there has been no response from WS's internal division, the items have not shipped and WS will not provide me with a number for either their internal division handling this, or the vendor (SMEG). If this is the service you want use WS. Buy from Amazon - they back up their products and provide great service.

I just had a most disappointing & unsatisfactory conversation with CS regarding a Wusthof scissors I purchased in February. The two pieces come apart very easily and almost hit my bare foot with the point. CS "manager" said I needed to call Wusthof! Really! I have no contact with the manufacturer; I purchased from WS. She was unwilling to assist any further. I purchase frequently from WS, but not any more & will advise others of your inferior CS & unwillingness to resolve issue

I ordered a $400 dehydrator from William-sonoma. It arrived broken. I called customer service and they said: no problem, send it back and we will send you a new one. That was two months ago (I sent the defective one back the same day I called). I kept calling WS to check on when my new dehydrator would arrive and they kept changing the dates. Meanwhile, all the fruits and veggies I planned to preserve from my garden went to waste. Finally, I called again the other day and they said my order had been canceled because they are no longer going to sell that product. No one emailed me or told me, even though I had been calling almost daily to check. The salt in the wound here, other than being led on for months, was that they kept emailing me ads with the same product they said they discontinued saying, "This dehydrator has your name on it." I left a bad review on their website that was tasteful and fair, and they removed it because it wasn't positive. Apparently, they remove all bad reviews from their site. Trust me when I say, DO NOT shop at William-sonoma.

DO NOT order on the website. I used my local store to pick up. System defaulted to Charlottesville, VA. I had a gift card which the system took for payment. I paid $9.24 extra no problem. After payment the system rejected the gift card and charged my account $271.29 without authorization. Customer service cannot do anything to fix this issue. Sending a new gift card in the mail and refunding the debit card sometime in the next 3 days does no good for my 10th anniversary this weekend. I'm out a gift card and $271.29 and we are down to one income during the pandemic.

I ordered a gift for Father's day. It never arrived. Spent a total of 2 hours with customer service on 3 different occasions trying to locate my product: (1) first stuck in a warehouse; (2) 6 weeks later i call and they agree to cancel my original order and send out a new product; (3) new product never arrives either! We are now 8 weeks out from Father's Day. (4) call a second customer service agent who tells me the product was delivered. It wasn't, the first order was just cancelled by the customer service agent who ordered a new one be sent due to the original being lost in a warehouse. At this point I am done with my 8 week odyssey of trying to obtain the product I paid for and request a refund. The customer service agents are nice enough but cannot compensate for the fact that product was never delivered, and the amount of time spent trying to either get my product or my money back. If you can avoid WS, recommend you do.

I returned an appliance to Williams-Sonoma. I followed their return policy and promptly shipped it.
They received the appliance on July 3rd. After no action and no refund, I called them and I was promised "prompt resolution".
As of today, July 21, they still have yet to update the return to note that the item was received, let alone refund what I paid for it.
Ref Order # **************.
It is very unlikely that I will do business with WS again.

Ordered $300 Smeg coffee grinder may 22. Website said fast shipping'. After payment delivery date was June 19. Then delivery moved to July 27. Now delivery is September 27 which is more than five months from order. Non stop aggravation dealing with them via phone, email, and social media. On July 16 Sara from Williams Sonoma twitter account blocked me so I can no longer inquired about my order with them. I had to file an FTC complaint.

I feel very disgusted to have to write this email, as I never foresaw this situation happening to me.

Today, June 11,2020 while visiting Williams Sonoma at the Biltmore Fashion Square in Phoenix, Arizona at around 4:35pm, I experienced abhorrent behavior from your assistant manager.

I came to the store to buy the Breville Waffle Maker for my family. While browsing through the store for other home items, she followed me very closely. I was interested in a throw for my home and wanted to feel the texture. While doing so, she ran up to me and alarmed me by screaming "DO NOT TOUCH THAT". I turned and told her, "You are making me feel very uncomfortable with the way you're treating me. I'm going to speak with your manager. She responded with "I AM THE MANAGER."
Is that an excuse to raise your voice to a returning customer? No. Did that store have a visible policy stating that the merchandise could not be touched? No. Even if this store did, it was not clearly visible as it should be stated by law: in which any customer can reasonably read the notice while inside the store. Just because she is the assistant manager does not mean she can raise her voice out of nowhere. Don't you think a proper warning would suffice instead of that kind of behavior?

From a company that claims their employees offer impeccable customer service, this is very disgusting to see and hear, as well as feel as I have been a loyal customer to this company for over a decade.

If your company is not ready to open up their doors, then you should not do so. As I am a Latin woman of European descent, never once in the last 30 years of living in the United States if America have I ever felt so uncomfortable and targeted while shopping in a store. I am NOT there steal or commit any other nefarious actions, I was there to purchase items.

The point of this email is to factually show you that your customer service is not as impeccable as you think it is. Quite frankly, the behavior of your customer service agent was blatantly unacceptable. I want you to be directly aware of her entitled behavior, behavior that directly represent that company name.

I am extremely dissatisfied with Williams Sonoma: I ordered a bread marker in April and continued to receive notices it would not be available until June, then recently mid-August. I found the bread maker finally in a local store, cancelled my order with Williams Sonoma, and low and behold, suddenly the bread maker which was at least 8 weeks from being available was shipped. I will never purchase from them again. As a chef, with a chef's kitchen of Shun knives and La Creuset, I'm writing off Williams Sonoma permanently. I will take this up as well with my credit card company to dispute the charges of an item that could not be shipped for approximately 16 weeks, that suddenly was available when my orde3r was cancelled.