Williams-SonomaReviews 225

I would not recommend ordering from the website. The back order status of my item ( a set of bowls) was not stated when I ordered. Talking to Customer service both through e-mail and phone calls, status of my ordered changed daily. It has been over a month with back and forth calls and e-mails from me with various responses, and the delivery date gets pushed back every time. I tried to talk to a supervisor, which took two hours with really no results. Photo below shows one of many incorrect tracking info.

Received a damaged defective final sale pillowcase for over a hundred dollars. Called upon receipt and said the item was damaged and bad quality and I wanted a refund. Because it was a final sale item I am now being forced to accept a Credit from William Sonoma for over a hundred dollars instead of a refund to my credit card. Called twice to get help and was on hold for 45 minutes to be told that they couldn't help me and I need to talk to someone else. Horrible customer service! Not the way to treat customers. Why should I have to pay for your inferior product and damaged goods!

I purchased the Laguna Sofa (special order) in December and it was delivered in January 2019. The sofa was very poorly constructed, very cheap looking. The cushions did not have the clean lines as advertised on your website. The seams on the cushion were crooked. The back and seat cushions barely had any padding/foam inside. The side frame is practically sagging. Poorly fitted back and side cushions. This was the most painful experience. I expected more and most definitely better. I am not able to sleep due to having to pay for something that was not what I expected from the well known company that I had such confidence in. I would not recommend this sofa or company to anyone, friend or foe. My sister in law considered purchasing furniture but after to seeing this disaster she is going somewhere else. I have also reached out to the company but I have not received a response even though they said to expect a response 24-48 hrs. It has been over 168 hrs. I FEEL LIKE I HAVE BEEN RIPPED OFF.

As you can see from other reviews their shipping service is horrible. On a Thursday I ordered a coffee maker that I needed for the weekend. I paid for next day shipping. After it was too late I receive an email stating that the coffee maker was out of stock and would arrive on Monday. But I was charged next day shipping as they shipped the filters via next day air. Now they refuse to refund shipping so I am disputing this through AMEX.

My nephew wanted a knife set for his wedding and we went on line to buy it from his chosen site of Williams Sonoma. When we went to buy we saw they were charging $36.00 for shipping and handling for a $ 329.00 knife set. I am reasonably principled and for that reason we went to Amazon and bought the exact same knife set for the same price and had it shipped for free. ( no handling charge either)
PS: I never write negative reviews like this but this really pissed me off!

I found the best sourdough bread ever on the Williams-Sonoma website, which was quite surprising. The bread is baked and shipped by Nashoba Brook Bakery, which is located in Concord, MA. On the site, it stipulates that the bread might take two weeks to arrive but it came within five days after ordering. The round loaves are just as depicted on the site and they smelled oh so good and tasted just like a sourdough bread should taste. Definitely worth a try if you miss sourdough bread with substance. The site also offers other breads offered at Nashoba.

I love Williams-Sonoma's products and am a sucker for their holiday dinnerware. I finally decided to pick up their 'Twas The Night dinner plates/salad plates collection along with the red tartan tablecloth. It was so beautifully displayed in their store, and I wanted to create a similar ambiance for our family Christmas dinner. I ordered everything online and they promised me delivery by Dec 22 which I know was cutting it close but that's what they promised. The salad plates and table cloth were delivered on time. On Christmas eve, Williams Sonoma refunded my Amex for the dinner plates. In a panicked mode, I went online to discover the dinner plates were listed as no longer available. I called 2 local stores of which the closer one only had limited plates. The farther one 15 miles away had the plates so I paid over the phone and picked up in person on Christmas eve. I was flabbergasted that the large store had plenty of dinner plates left so I couldn't understand why did they cancel my order instead of shipping from that store. As if I wasn't already busy enough, I had to spend 2 hours of my Christmas eve just to complete the dinner set for an important meal in the year. For that, I give Williams-Sonoma a MEH rating for terrible and stressful online shopping experience. Otherwise, I love their beautifully hand crafted products.

I ordered a coffee maker on December 11 and it said the delivery date was estimated at December 14. I could have purchased the same brewer from Amazon and other sites but WS had the best delivery date and we needed it asap due to our coffee maker breaking.

On December 15th I called to inquire where was my order. The ONLY thing their rep could tell me was that the new estimated delivery date is December 20th! That is one week later. She said it was "in process" which is the same thing their website said and she could not confirm if it was even shipped yet. She couldn't even tell me if I cancelled the order if it would be cancelled. I understand it is the holidays and that the original date was estimated. But waiting AT LEAST a week beyond the promised date is terrible service and frankly, illegal as it is bait and switch by their advertising a false delivery date to help get business over your competitors. A good company who has customers in mind would have, at a minimum, notified me of the delay. Customer service.

Hello everyone, I recently decided to purchase a frying pan online from Williams & Sonoma, as they were advertising 20 % off the product. I ordered the frying pan on December 2nd, and after paying shipping, it said it would take approx. 10-15 business days to deliver. I calculated the approximate arrival date to be December 15th - 22nd.

I have been actively waiting for an update, but after a number of days, I found my order still remained as "Pending Fullfillment" and have yet to receive a response. I decided to email customer service a number of days ago, but did not get an answer as to the status of my order. I then emailed again, then called their customer service to only wait an hour to hear, "There is nothing we can do, you cannot talk to a supervisor, we cannot expedite your order, and your order still has not even left our warehouse and may take a number of days until it even ships, which then you need to calculate the 10-15 business day in addition to that". In addition, they would not even allow me to cancel my order to buy it somewhere else. I left the call requesting to speak with a supervisor, which the customer service rep assured me that they do not have any control over this either, and would not provide me with anyone else's contact information to address my concerns with and that the supervisor would call me back after 24-48 hours.

This is completely unacceptable, and I wanted to warn others of this terrible customer service as they are not obligated to ship your product until it is convenient for them, and should that take an excessive amount of time, you just have to wait it out. If I knew what I know now, I would have never bought anything from Williams and Sonoma, and will ensure that I do not return to this store again as the overall customer support/experience is extremely poor!

I intend to keep contacting them until I either get my frying pan, or my money back and will continue to escalate this as this is the WORST experience I have ever had purchasing through a company!

I purchased a gift for a couple with a Williams-Sonoma wedding registry. They live in Minneapolis. I live in Chicago. I am not going to their wedding. The purchase was sent to me.
I called Williams-Sonoma's "customer service" line 6 different times of day in 3 days to get this corrected. Each time I got a message that they had extraordinary number of people on the line. I waited and waited and waited. To no avail. A recorded message said to go to their website and file my concern via email.
I did that. They promised response in 48 hours. It has now been 10 days. Nothing.
Finally I called at 7 am and actually reached a very nice human being who said he would send me labels to resend the gift (two large, heavy boxes) via UPS. I just had to get it to a UPS office. I explained I am 71 years old and that isn't going to happen. I requested a supervisor.
The nice man said no one was available, but that someone would call me within 12 hours. Guess what? Nothing. Today I am going to find a way to get those boxes back to a local Williams-Sonoma store and return them.
I will buy another gift for the couple from another store.
And I will never - NEVER - shop at W-S again.And I am a foodie who cooks and has had a food blog.

How could anyone complain about an online company that sells only the best and backs it up with the best customer service one could ask for? I have bought everything from their crossiants made in Paris to their pots and pans and cutlery and have never once been dissatisfied. During the holidays I often send my friends the pastries which are sent frozen (most are made overseas) and the thank you cards and calls I receive are so worth it. The croissants are better than the ones we can buy at any bakery (they come frozen you bake them yourself). I have bought their pans for gifts also. The home store is also fabulous. I adore WS. A favorite of mine. Never a let down.

Ordered several items for family members several days before Christmas, and while next day expedited shipping was available, thought that the three-day business shipping would get it to them on Christmas day or next day. Instead my tracking number indicates that my order was not delivered to UPS to ship until 26DEC, and will be lucky to even reach the family this YEAR. At this point I'm totally embarrassed by this fiasco and regret ordering from W-S.