WigsBuyReviews 690

I am a woman of her words. I told the people at Wigsbuy when I receive my refund I would write another review. Here I am.

If you're getting a refund, don't give up. True, I had to do some footwork or finger-work in my case to get my refund. It was worth it. I received my refund quicker than what I was told.

I still will not buy another wig from them but customer's service turned out to be better than I first thought. Thanks for getting me my refund.

I PICKED OUT 2 ITEMS TO PURCHASE. I WAS IN CONTACT WITH THE SITE WHO ASSURED ME THE ITEMS I WAS PURCHASING WERE IN STOCK. SO I ORDERED THEM. I KEPT CHECKING MY ORDER STATUS AND IT REMAINED IN THE PROCESSING STAGE FOR OVER 4 DAYS SO I ASKED WHAT THE DELAY WAS. IT WAS THEN I WAS INFORMED THAT THE ITEMS WERE NOT IN STOCK AND I WOULD HAVE TO WAIT! FOR HOW LONG THEY DID NOT KNOW! I ASKED FOR A REFUND AND AN EMAIL FROM THEM STATING MY MONIES WERE BEING REFUNDED. SO FAR THEY HAVE SAID IT IS BEING REFUNDED BUT KEEP MAKING EXCUSES AS TO WHY THE FINANCE DEPT CANNOT SEND ME AN EMAIL CONFIRMING THE REFUND TO MY CREDIT CARD. WIGSBUY EMPOYEES WHOM ANSWER MY QUESTIONS APPEAR TO BE INEPT AND IT BECOMES CLEAR VERY QUICKLY THAT THEY HAVE VERY LITTLE KNOWLEDGE ABOUT THE PRODUCTS THEY ARE SELLING!. ALL THEY CAN SAY WHEN ANSWERING MY QUESTIONS ABOUT MY REFUND IS ' NO WORRY. NO WORRY" WHY YOU SO ANXIOUS? "I STILL HAVE NOT RECIEVED MY REFUND. SAVE YOURSELF THE FRUSTRATION AND ORDER FROM A MORE REPUTABLE SITE!

I would give them 5 stars but there was no way to reach anyone by phone. The online chat service was very helpful and reassured me that I would get my wig on time. They were right. I was also happy with the quality of the wig. They also included a free net, clips, and a comb. The wig came from China but there was no shipping charge. I think this company would do well if they had a way to be reached by phone. Thank you for your service.

"Buyers Beware 2!"
10/22/15
I feel that I have to spread the word about this company!
BUYERS BEWARE!
Don't be fooled by the excellent fake reviews, that have been posted about this company, they are scammers!
I am a real customer, who have received bad quality wigs from this company. I've been fobbed off with a $20 voucher, for goods worth nearly £300, to not return the goods. With advice from PayPal, I returned the goods at my own cost, for them to be now held in customs, awaiting final delivery. Wigsbuy tells me that they cannot contact customs, (which reputable company cannot do that?) They choose not to deal with the returns, or even accept delivery from customs; so that they don't have to refund you.!
A note of caution! If you choose to go ahead with using this company, you will fight possibly a long battle, in getting a satisfactory result from this company.
PLEASE! Don't be fooled by the fake reviews of excellent service, from this company. That is so far from the case!
I have had to battle with legal advice, in order to have this issue resolved, be prepared to do the same, or just DONT BUY FROM WIGSBUY!.

I'm writing this in hopes that people don't waste their time and money purchasing anything from this website.

I am a cancer patient who is going through chemo and I needed a wig. So I made an order and spent $210 which only arrived 3 months later after emailing multiple times and spending hundreds of dollars calling "Xiang, China".

I thought this was an American website. Customer service can hardly speak english!

When the order FINALLY arrived, It was the WRONG product. Not only this, but it was a horrible quality product. It looked like something from a junk store. It was supposed to be real human hair and ended up being some sort of party wig a clown would use.

I have tried to complain many times via email, I have tried calling as well but my emails and phone calls are now being ignored.

I am waiting on Paypal to get my money back but this was all not worth the stress, money, time and worry I have had to go through.

DO NOT BUY FROM THIS FAKE WEBSITE. IT IS A CHINESE SCAM WHERE THEY TRY TO DECEIVE YOU INTO THINKING IT'S AN AMERICAN WEBSITE. THE PHOTOS USED ARE STOLEN FROM OTHER ONLINE SELLERS.

THERE IS EVEN MORE DECEPTION WHEN I STUMBLED ON THIS SITE TO SEE ALL THESE POSITIVE REVIEWS FROM PEOPLE WHO STILL CAN'T WRITE IN PROPER ENGLISH. It's all obviously the wigsbuy staff attempting to post positive reviews on their own website! This is all MISLEADING AND DECEPTIVE conduct and they are safe from any prosecution from any governing bodies because they are in China. THEY KNOW THIS!

Stay away! You have been warned.

I purchased 4 wigs from WIGSBUY and am completely satisfied. The quality of the hair was just fine. The price of my 100% human hair wig was great! Moreover, I had a question before finalizing the order, and so placed a direct call to the company about the order. I believe the company is in China... but we spoke in standard English. I found the customer service person pleasant and direct. I've read some reviews that complained of lengthy delivery times, but I found the time well within the expected delivery and processing times posted on the site.

I would purchase again from this company.

I placed an order and $213.06 USD was taken out of my account on September 8,2015. I have sent three emails thus far and have not received a response from wigsbuy.com. When I first put the order in, I received responses back immediately, but now I cannot get anyone to respond to my email on the status of my order.

I was hoping this website was legit, but now I am concerned. I just sent another email asking the status of my order. Hopefully, I will hear back from them.

10/29/2015 - I receive an email from Wigsbuy on October 21 stating they would refund of $25.00 (although I did pay $213.06) to my Paypal account within 5-7 business days. If I had not received the refund to call Paypal. Which I did today, I spoke with an agent at Paypal and he stated there was no record of a refund to my account. He said it would post immediately if they were to refund my Paypal account.

After speaking to the agent at Paypal, I reply to Wigsbuy's email sent to me regarding the refund. So, we will see if I get a response.

Please do not purchase anything from Wigsbuy because you will be total disappointed and the wigs looks nothing like they advertised. The wig I did finally receive looked nothing like the picture on their website, it had this disgusting odor, and it was matted in the back top of the wig. I was so disappointed and that's when I reached out to them, sent pictures of the wig and they came back with stating they would refund me $25.00 (what a joke!). I know that I will never see the refund. Paypal said I should go to my bank and ask for a charge back, but I know that will not happen because Wigsbuy is way in China! I guess I will chalk this up as a bad experience with a not so reputable company and mark this down as a total loss. Shame on you Wigsbuy. Get off the internet selling disgusting wigs!

Wigsbuy.com and Wigsbuy online are based in China even though they have pictures of American models. They communicate only via email or chat and they promise that your wig will be custom made. The pictures of the wigs are from other companies and or US celebrities but do not represent the quality of the wig you will receive. Their main objective is to collect your dollars and give you an inferior product. They are horrible and their business depends on your ignorance. Do not buy hair, haircare products or anything else from China unless you go to a store and can see what you are getting. Myself and 30 other professional colleagues have been ripped off by wigsbuy. The wigs received were not even comparable to the wigs we thought we were getting. They tell you that they will give you a refund, but you have to come up with the shipping back to China which is close to 30.00 dollars and takes close to three weeks. That shipping costs (both what you pay upfront and what you pay to ship the product back will not be reimbursed). Once they receive the product they will find something wrong with it (i. E. you combed the product and we cannot resell. This is not the wig we sent you, etc.). It is best to avoid this company at all costs. Read the reviews of other shoppers. China's trade industry is not ethical in general and they love doing business with Americans who are naive as far as returns and refunds are concerned. I give this company a zero out of five rating. STAY AWAY FROM THEM. I had to hire an attorney to get my money back. Thankfully I can afford it and the matter was one of principle to me. We also reported them to the BBB and the Attorney General's Office. For your own sanity and financial safety, don't do business with this company. Ral