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WigsBuy has a rating of 2.2 stars from 690 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WigsBuy most frequently mention customer service, wrong color and human hair. WigsBuy ranks 26th among Wigs sites.
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WIGSBUY POSTED: SAIDTHEY REFUNDED MONEY. LIE OF I GET A CHECK IN MAIL I WILL POST
STAY AWAY STAY AWAY
LOOK FOR RETURN. POLICY
BUYER BE WARE. BUYER BE WARE. BUYER BE WARE
#########$CAM#########
It took me more than a month to receive my order. When I received the order the style and color was completely different than what I ordered.
Hi, Shahid,
So sorry to hear you had some problems on your order. I could see our representative has emailed you several times regarding to your order. While, we still haven't received a reply from you. Could you please kindly send a reply so that we could help you further? Or you could email us at [email protected] for any questions. Thanks for your cooperation and have a nice day.
I bought item ******* for a decent price and got more Than i imagined. This was my first buying from this site but as a tgirl i buy often and i think i have NOw found the site where i can find so much styles for a good price quality buy.
Really pleased with this shop
I ordered my wig before reading all the negative reviews. Do your research before ordering. Anyway, I got cold feet, so, within 24 hours I called them and they agreed to cancel my order and refund the entire price. Originally, they said it would take 2 to 4 weeks to refund my money, but it was back in my account within 5 days.
I'm a first time buyer and was a little hesitant but the price and the great reviews. It's such a pretty wig and I'm very happy with it. I haven't worn it out in public yet, but my family has told me that it looks very real. I like its' package, i feel very lucky to own it!
There is A LOT of hair on top, it's very thick on top but thin on the bottom. It does not seem light weight like the description indicates. It definitely looks like I'm wearing a wig - or like I'm wearing a cheap headband with hair attached to it. The style aged me by about 20 years. The only good thing I have to say about it, is that the hair itself is very soft and beautiful quality.
The hair is very nice. I might trim the bangs not sure. By so far no one could tell it was a wig. It even comes down to the ears which feels much more secure than others who have a shorter lace underside. I just ordered 6 maybe 7 more wigs. For friends and family and for My Self too! I feel so pampered. Shiny strong hair nice style. Low cost and no spending time with a flat iron! I am very pleased! I do recommend getting the head cap and brushes to help keep it all neat.
The worse company to deal with and should have researched before buying from this company. I ordered item on 9/11/17. It is now 10/6/17 and I've only received one item and still waiting for the rest. This is paying for expedited order. Followed up on 9/30/17 about order and did not get response for 1 week. I finally got frustrated with this company and got a hold of an online agent to cancel. Not worth my time and will NEVER deal with again. VERY BAD COMMUNICATION!
UPDATE 10/23/16: After reviewing this terrible company, I'm attempting to understand why another wigsbuy.com representative would reach out for for the order# one week later? I gave it to her but she didn't do anything except apologize and explain the discrepancy all over again of what I've already been upset about to begin with. Folks save yourself the heartache and don't even waste your time with the bad customer service!
Hi, May i please have correct id NO.?
I was nervous after reading some reviews. However, when mine arrived it was better than I expected! Extremely satisfied with my purchase. Thank you.
Almost two months after order placed & payment taken from my account & the wig has not arrived. Seller ignoring my emails. Have opened a PayPal dispute
Dear Customer,
So sorry to hear that you had some problems about your order. Could you please let me know your correct id number so that I could be able to help you? Any other questions, please also feel free to send emails to [email protected], we will try our best to help you solve your problem. Have a nice day.
I am extremely satisfied with my purchase this is the third wig I've gotten and the length and color was spot on. The customer service was great I even got some eyelashes thanks!
Yes I received a refund. BUT YOU GUYS TRY TO HOLD ME HOSTAGE BY SAYING THAT YOU WOULD NOT REFUND ME UNLESS I CHANGE MY REVIEW. ONLY WHEN I REMARKED THAT WHAT YOU ARE DOING IS ILLEGAL, THEN YOU COMPLIED. YOU A$$HOLES ARE A BUNCH OF THIEVING LOW LIFES. HOPE NORTH KOREAN TREATS YOU THE SAME WAY YOU TREATED ME. DOWN WITH LOW LIFE CHINESE COMPANIES LIKE YOU.
Dear Customer,
So sorry to hear that you had some problems about your order. Could you please let me know your correct id number so that I could be able to help you? Any other questions, please also feel free to send emails to [email protected], we will try our best to help you solve your problem. Have a nice day.
What a scam. Your typical sleeze company from China. They should be banned.
Bought a $200 wig from them for my 22 year old daughter with cancer and is presently going through chemo. The wigged arrived and it was very poor quality, look nothing like was on the photo and was not the same color. We requested a refund and they said we could return it if we paid the shipping and they said they WOULD CONSIDER giving her a refund but only 60% of what we paid. Notice the word CONSIDER. They gave us instructions of what to do before they would give a refund. And all the things they asked us to do would violate the return policy they established. EX: "try it on and take a picture and send it to us". Have it styled and use hairspray" DONT BELIEVE THE CRAP 5 STAR REVIEWS. THEY ARE PLACED THERE BY THE IDIOTS OF THIS COMPANY TO FOOL THE PUBLIC
This is by far the worst wig I have bought, and I have purchased approximately 8 wigs. It started tangling in the back within 4 days with shedding constantly. After 10 days, I called WigsBuy and was told to give it a good washing and conditioning. I did that and it lasted almost one day without tangles. I took it to a local wig shop, they did their thing and within one day it is tangling again. I was willing to pay extra for good quality -Very expensive mistake!
I never saw any info that all these wigs have to be returned to China, or I never would have ordered this wig. It is not what i wanted, but it will cost me more to send it back to China than it is worth. What a rip off!
Hi,
So sorry to hear that you had some problems on your order, could you please let me know your order number at [email protected] so that I could be able to help you? Thank you and looking forward to your reply.
This is my first purchase of any type of wig, & i am in love with it. I wear a hat/beenie to cover up the top because there is no realistic part, & i'm trying to give it that realistic feel. But the hair is not super shiny, it lasts, can get a bit tangled but what hair doesn't? I'm super happy with my buy, my hair is about half an inch long so i don't need to wear the hair net/cap that it comes with, i just pop it on. Really satisfied wth my buy.
I absolutely love my wig. The only minor thing about the unit's hair is it's kinda shiny. But, its synthetic. With proper care, that can be eradicated. The unit color is just like the product's photo. I like that it's not too much of any of the colors, just enough to make the unit look DOPE! The hair is full.
Order number: *******
This company should be SHUT DOWN! No way anyone received a good product from this business. First it took weeks before they contacted me, it was not until I emailed them they sent me information about the order. This is a shame and they shouldn't be in business. Its from abroad so this is how they get away with it. They make it hard for you to get your money back. I refuse to call this a wig. Its a piece of garbage. Its shedding and just pieces put together no style or form. They keep sending generic misspelled messages back to me in response about my returning this thing. DO NOT BELIEVE THE FAVORABLE REVIEWS!
Hi,
So sorry to hear that you had some problems on your order. Kindly note that our representative has emailed you from [email protected], while, we haven't got a reply from you till now. Could you please send a reply so that we could be able to help you? Looking forward to your kind reply and have a nice day.
I ordered the Sweet Layered Bob Color # 30 when I opened the box and saw the wig imagine my disgust. I would not even donate this wig.
This wig looked nothing like the picture on their website, the color was very dull and looked as though it had been worn and NOT by me you can clearly see the stitching and NO style of a layered wig... it was flat, The bangs were short. Very POOR CRAFTSMANSHIP.
I have tried reaching out to WIGSBUY multiple times to no avail only to receive an automated response that they will respond in 24hrs... 24hrs has come and gone x4
This COMPANY IS A SCAM...
TO THOSE OF YOU THAT RECEIVED YOUR WIGS AND ARE HAPPY WITH YOUR UNITS YOU ARE ONE OF THE FORTUNATE ONES.
My only resolve was to contact PayPal and let them handle this.
BUYER BEWARE DO NOT ORDER FROM THIS COMPANY THEY DO NOT RESPOND.
YOU HAVE BEEN WARNED... if I could RATE a "0" I would they don't deserve even 1 star
Hi,
So sorry to hear that you had some problems on your order. I saw you opened dispute, could you please kindly close it so that we could get your problems resolved asap? Our representative has emailed you with the return address. But we haven't got a reply till now and don't know if you've returned it. We are looking forward to your kind reply. Have a lovely day.
I know it took me a while to wait for my shipment, but it was well worth the wait! I ordered real human hair clip-in extensions picked the type of hair and the texture matched my hair so well! I have fine breakable hair. These extensions gave my hair a boost and my boyfriend thinks my hair looks absolutely gorgeous! The extensions is not too thick and is not too heavy where it talks on my hair and hurts my scalp. What a difference in quality! Like I said well worth the wait!
This company is terrible to do bussiness with. There wigs are of terrible quality. When I went to return it i had to go through my credit card Company for an address. It comes from China with no return address. I sent it back last February an still dont have my refund. The got the wig back and my money. (STAY AWAY FROM This Company)!
Answer: Dear customer, Thanks for your quetsion here. If you need in urgent, you neeed to know the follwing: For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving would be around 25 days. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. Could you please tell me your order number so that we can solve your problem as soon as possible? If you have any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Tidestore Team
Answer: The positive ones are fake reviews. Standard English is butchered in these reviews. They also write things we would not say like "i recommend site to all my friends to buy." These bad reviews are the honest ones because they have no reason to lie and no agenda to put money in this merchant's pocket. The bad ones are assuredly those who HAVE paid for horrible wigs that are poorly made. They write these reviews for two reasons: 1. It is cathartic getting the scam off their chests, and 2. To help and warn others. It is a waste of time to leave an honest review to help others knowing people will not believe them! For what reason do they have to lie?
Answer: You are absolutely right Carol. Stay away from the folks!
Answer: No. They are a complete rip off.
Answer: Dear madam, Could you please give me your order number? And we will help to fond your order. Have a nice day!
Wigsbuy provides natural looking cost-effective wigs, hair extensions & accessories for free shipping. Shop custom size synthetic & human hair wigs for men & women in multiple colors on our wig store here to explore the secret of instant beauty.


Hi, Cinda,
So sorry to hear you had some problems on your order. I could see that finally you've reached agreement with our representative on the resolution of your order. Refund has been proceed already. If you still have other questions, please don't forget to let us know. Have a nice day.