WigsBuyReviews 690

These Wigs are more expensive than the $10-$16 wigs you can get on Ebay - But... they are the same. Cheap and Do NOT look like the pictures. You have 7 days to return, but must call China and speak with customer service before you can return. Good Luck. Wig comes in a really nice box - but that is the only thing that is nice. These are Halloween wigs, not for everyday as they are described. Don't know why I didn't check the reviews before I purchased. They looked legit to me, but my mistake. Won't fall for an Online Wig purchase again.

Do yourself a favor. Don't purchase a wig from this company. I purchased 3 wigs from them. 1 of the wigs didn't look anything like the wig I purchased. I contacted them through online chat and explained the situation. I was told to send a picture of the wig to them and we would go from there. The wig they sent me was clearly not the wig I ordered. First they asked me to take it to my stylist to have it cut in the correct style. For that they were willing to give me a whopping $10 off. The cost of a cut at my salon is $65. They agreed to send the correct wig, but told me I was responsible for the shipping. Wait... what? I wrote them back to explain that shipping costs should be theirs since THEY sent ME the wrong wig! I could understand if I didn't like it and wanted to return it for something else, but they acknowledged they sent the wrong item. We have gone back and forth through email. I finally told them I just want a refund because this is poor customer service. I think there is also a language barrier working as well. Although they apparently have a warehouse here in the US, you will deal primarily with people who speak to you in broken English. It was very frustrating because I am not even sure they completely understood the conversation. I cannot give them any stars because the other 2 wigs they sent me weren't exactly what I ordered, but at least they were close. As a matter of fact, I have reported them to the Better Business Bureau. They also have a number of complaints listed on the BBB site. I wish with everything in me that I checked there and here before ordering. My advise to anyone seeking to buy from Wigsbuy is "buyer beware". Getting issues resolved will be a serious hassle.

I don't even want to give 1 star, but have no choice. Ordered in jan. Took a month to receive 1 of 2 items. Received was the Marie Osmond wig, but I had ordered in a lighter color (more brown/blonde highlights.) It looked horrible, more like a costume wig with weird kinky hairs all through it that stuck out in places. Some of the hair was white and the top of the cap had a gap in it in which the hair stood up and did not lay in place like picture on their website. Didn't even put it on my head. I put it straight back in the box. Never received the 2nd item and finally had to cancel it. They don't tell you they have to make them 1st, but this is what they lead me to believe in one email. I contacted them to return for full refund. They only wanted to give $40. Refund, then changed it to $30. When I got pay pal involved. Their policy states full refund for damaged item due to their fault. Let me tell you, They do not honor their policy! Almost 3 months later & many emails, I returned wig to a warehouse in california (at my expense) They had excuse after excuse and acted like they did not understand me. I had to open case with pay pal. They begged me to close my case and they promised to refund. PP told me NOT to close case. They contacted me in private emails without PP and begged me to close the case also in which I saved all emails for proof. I finally had to escalate the case to PP and let them take over. They tried to play pay pal as well, but thank god PP helped me or I would have been out $145. My only regret is that I wish I had done my research better and read all the bad reviews before I purchased. I will never again order from anyone until I know where they are located and only after I have read all reviews!

I ordered a wig in January. I never received my wig. Thank God I ordered through PayPal. Wigsbuy told me to either order another wig because mine was stuck in inventory or request my money back.
They tried everything to not give me a refund. They claimed my email was wrong, they said they couldn't find my order yet I found it on there website in my account history. If it wasn't for PayPal I wouldn't have received my refund. DON'T BUY FROM THIS COMPANY! Below is the wig I bought that they're still advertising.

SCAM, SCAM, SCAM, DO NOT BUY FROM THIS COMPANY. THEY TAKE YOUR MONEY AND SEND YOUR CRAPPY WIGS THAT LOOK NOTHING LIKE WHAT THEY HAD ADVERTISED! IT HARD TO GET YOUR MONEY BACK BECAUSE IT IS HARD TO GET IN TOUCH WITH THEM! IT WAS A WASTE OF $160! LIARS AND SCAMMERS FROM OVERSEAS! THEN, THEY SEND YOU A GENERIC MESSAGE WHEN YOU GIVE THIS COMPANY A BAD REVIEW! THE GOOD REVIEW ARE ALL LIES! THEY PLANTED THEM SO THAT THEY COULD DRUM UP BUSINESS!

I received a wig that I ordered. The wig was no where near the color I chose. After looking at the reviews and a YouTube video I figured I would at least give the "customer service" a chance to prove the reviews wrong. I was encouraged because I was contacted within 24 hours HOWEVER I have heard nothing else from them! Now I am stuck with a wig that I can't wear or return. I was looking forward to ordering other wigs from them. The website is impressive, but the company sucks!

I purchased 2 wigs the first one came in a month and the quality of this wig was so poor I can't wear it in public. Been waiting 2 Months for the second one to arrive and still nothing. They don't respond to my emails, other than a delay notice. They advertised a discount they didn't apply so I paid $800 for nothing! Very upsetting and they don't care, once they have your money, you're out of luck. I would strongly advice against this company

I TRIED TO RETURN THE WIG BUT THAT'S A NO GO. THIS COMPANY DOESN'T HONOR A REFUND. DO NOT ORDER FROM THIS COMPANY

Do not order anything from Wigsbuy! Wig did not resemble or meet description on website. Quality was inferior & sent wrong color/style.

No Return Address on website. Sent 5 emails requesting Return Address which Wigsbuy ignored, until I wrote a Review to Sitejabber. Wigsbuy will make this extremely difficult to return & once you do, they will not give you a full refund (wig was in brand-new condition, un-used, original box & all unopened).

Wigsbuy stated if I changed my review on Sitejabber to 4 stars they would give me a refund. This is blackmail. I paid $97.49, Wigsbuy offered $48 even though it was their error & they sent the wrong wig.

Had to file a claim with Bank/Paypal to get refund. WIGSBUY CAN'T BE TRUSTED!

Update: Wigsbuy finally refunded the money after I filed a complaint with Paypal. But it took weeks. They kept saying the wig I returned was not the one I bought! Original posting here follows:

I tried to post this review on Wigsbuy with the link they sent me after I'd received the wig, but I couldn't submit it. They apparently don't allow customers who have complained to do reviews. I ordered this human hair wig in the attached photo (on the right) in size large but the order was automatically changed to medium. I wrote to Wigsbuy asking them to change it to large. When I received the wig, it was a medium, and they told me I could return it. I returned the wig via priority mail (cost $19) and received an email from Wigsbuy saying I hadn't returned it within 7 days (I hadn't been told about the 7 days). The next day, Wigsbuy said the wig I returned was synthetic. (I had ordered a synthetic wig earlier). My response: "if the wig is synthetic, I was cheated because Wigsbuy said it was human hair and charged me $146." Wigsbuy's response: "please send a picture of the wig you still have." My response: I sent three photos. Wigsbuy's response. "The wig in the pictures is the human hair wig. You returned the wrong one." The two wigs look nothing alike, so I sent a photo showing the two wigs side by side and asked: "are you SURE the wig on the left is the one that Wigsbuy made out of human hair to match the style on the right? " Wigsbuy has not yet responded and I can't post a review on their website, so I'm attaching a photo of the human hair wig I ordered (on the right) and the wig that Wigsbuy says is the human hair wig matching the style of the one I ordered.