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From the business
White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.
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White Fox Reviews Summary
The company has garnered significant criticism regarding its customer service and fulfillment processes. Customers frequently report extensive delays in order delivery, lack of communication, and difficulty in obtaining refunds or assistance. Many express frustration over unresponsive customer support, suggesting a disregard for consumer concerns. While some reviews hint at product quality, the overwhelming sentiment indicates that poor service and operational inefficiencies overshadow any positive aspects. Overall, the feedback reveals a pressing need for the company to enhance its customer engagement and streamline its order management to improve customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I always shop for sarahs day collection. I have never had a issue however the new restock has been amazing! There is so much in stock I went back for seconds
Your website is very easy to use and purchase products. Always true to size. I also purchased a gift card for my daughter and when I had a question about my gift card it was answered quickly and the person I spoke to was extremely professional.
Couldn't happier with how smooth the checkout process way. Even with a great volume of people on the site everything was quick and there was no delays.
White Fox had a large amount of stock for their activewear reboot and a seamless, fast checkout experience, 10/10 cannot fault it
I was expecting to hate the Sarahs Day collab tights, but after the first wear, I was hooked and couldn't wait until the reboot to buy more pairs! I haven't been able to find anything like them, so happy with them. Although they do sell out very quickly if you are online at the time the restock happens I have always gotten the majority of items I have wanted in my size. I often have the most common size as well.
Overall very pleasantly surprised and the only fault is that the products arent available all year round!
Prompt, helpful, and kind. I felt valued and taken care of as a customer. Nothing but praises here!
Love whitefox, shipping is always super fast and clothing is such good quality! Would recommend! Love!
Buying from this website when Sarah's day new release came out was so easy there was no waitlist or slow running website and check out was smooth. I really enjoy the clothes and look forward to getting them because the clothes have always been made with quality material. Love Sarah's days collections.
Website is super user friendly, worked smoothly on the date and time of a product launch, and checking out was seamless and quick.
I've ordered products from this store three times now and they are TOP NOTCH QUALITY. Yes its pricey AF but the materials feel durable, thick, but still feel light when worn.
The website was easy to navigate, gave you a clear understanding of prices, sizes and looks of the products on not just one body shape but many. The use of multiple body shapes helps and encourage all shapes and sizes which is really inspiration. Thank you for the enjoyable shopping experience
Fast and easy service! Can't wait to get my order! There was no lag on the locked website and i was able to get what i wanted!
Site was easy to navigate, well laid out. Only small hiccup was trying to use shopify and use my store credit but was fixable.
One thing that I love about this place is how true to size they are with there clothes! I'm an XS and it's always been so hard for me to find a perfect fit and now I found the perfect place.
Almost every item is stunning. I ordered from white fox numerous times and have always been more than satisfied with the sizing and quality. I even got my entire family to love the brand
Two weeks ago, I entered my email address in the 'stock alert' feature on the website for a particular item that was out of stock. I checked my emails every day, and also the website. I contacted the head office to enquire a rough date when the item may be restocked, and I received an response from them yesterday to advise that they did not know when it would be restocked.
I continued checking the website every day, and good thing that I did; the item was restocked today but I did not receive an email notification. The 'stock alerts' feature is just for show, it seems. I purchased the item as soon as I saw on the website today that it was stocked, and I've just checked the website again tonight and my size in the item is already sold out; had I not checked the website myself today, I would have missed out due to not receiving a notification email. Disappointing.
I made a mistake in my order and the customer service team (Orla) was very helpful and resolved this problem within half an hour! So helpful and reliable
I spoke with a girl named Maddie, by email, very quick responses and very helpful! Couldn't be happier
Purchased a pair of leggings and a sweater from the Sarah Days colab, which I love! Wore the leggings twice and the stitching at the waist started to unravel. I contacted White Fox and they got back to me right away and apologized, they offered me a store credit or a full refund and told me to keep the leggings aways. Thank you for your great customer service :) very happy with everything.
Haven't received my items yet, however always happy with the shopping online experience and the access to photos and descriptions of each product.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members