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White Fox

whitefoxboutique.com
casual, lounge, evening & party, swimwear womenAge 19-25, 26-45
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From the business

White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.


Clothing item from White FoxFashion apparel by White FoxMerchandise from White Fox clothing lineWhite Fox fashion product

Business Highlights

General

Year Founded: 2013
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $99

Returns

Return Policy: not free
Return Instructions: item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan
Return Cost: shipping cost

Sustainability

Recycling Program: no

Product

Style: casual, lounge, evening & party, swimwear
Body Fit: petite & short, regular
Available Sizes: Women's (3XS, 2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, Google Pay, PayPal
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate White Fox?
grey stargrey stargrey stargrey stargrey star

White Fox Reviews Summary

The company has garnered significant criticism regarding its customer service and fulfillment processes. Customers frequently report extensive delays in order delivery, lack of communication, and difficulty in obtaining refunds or assistance. Many express frustration over unresponsive customer support, suggesting a disregard for consumer concerns. While some reviews hint at product quality, the overwhelming sentiment indicates that poor service and operational inefficiencies overshadow any positive aspects. Overall, the feedback reveals a pressing need for the company to enhance its customer engagement and streamline its order management to improve customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
512
value
497
shipping
522
returns
390
quality
458
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Australia
1 review
1 helpful vote
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Best fashion out there!
November 8, 2020

White fox, in my opinion, is my favourite online store with such a wide range of options, styles, latest trends, and great materials as well as prices. They have such a great interaction with there audiences on social media in particular instagram and do a lot of prices or competitions to win $$$ off or outfits. 100% recommend them. The best in Australia x

Date of experience: November 6, 2020
Australia
1 review
0 helpful votes
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Amazing service!
November 7, 2020

Love the products and the service is amazing! Sarah's day activewear is so quality and the shopping experience is aesthetic and fast.

Date of experience: November 6, 2020
Australia
1 review
0 helpful votes
Follow Tiffany A.
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When I received my order I had an item missing in my order and when I contacted the White Fox team, I had Orla get back to me so quickly and she organised to have a replacement sent out within the same day. Super impressed with a quick and amazing response and will definitely be shopping with White Fox more regularly x

Date of experience: November 6, 2020
Austria
1 review
0 helpful votes
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Nice customer-service
November 7, 2020

Overall I would rate my experience as quite good, even though I received the wrong items at first. But the Team of White Fox was very helpful, I let them know about the mistake and they handled everything quite well. And mistakes can always happen, so I‘m not holding a grudge just because of that.
Quality of items is really good as well.

Date of experience: November 5, 2020
Australia
1 review
0 helpful votes
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Great online boutique
November 6, 2020

Honestly one of the best online boutiques if your looking for something cute to wear for any occasion whether that be somewhere fancy and formal or even just a chill day at home. Highly recommend!

Date of experience: November 5, 2020
Utah
1 review
0 helpful votes
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I LOVE WHITEFOX
November 5, 2020

I always LOVE shopping at whitefox. Their website is easy to navigate and their clothing options are always so cute and high quality. I would buy my entire wardrobe from them if I could afford it!

Date of experience: November 5, 2020
Australia
1 review
1 helpful vote
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Great Customer Service
November 5, 2020

I have made many recent orders from White Fox and have had a great experience every time, and although I needed to send back one of the tops that I bought as it was too small, the customer service I received was great! They were very quick to respond and were very helpful in ensuring I got my store credit and it was a very easy process considering it was an online store! Will definitely be continuing to shop there again :)

Date of experience: November 4, 2020
Australia
1 review
0 helpful votes
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Returns
November 5, 2020

I had a problem with a return which was my own fault and Orla helped me return it and sent me the delivery tag again! Such a quick email response and clear help was given!

Date of experience: November 4, 2020
Canada
1 review
0 helpful votes
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Great customer service
November 5, 2020

Staff was super understanding and kind when I had a problem with a clothing item. Amazing athletic gear!

Date of experience: November 4, 2020
Germany
1 review
0 helpful votes
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Love that quality
November 4, 2020

First of all the Website is selling auch a unique and sexy Kind of Fashion, every women should get their hands on. The Sales are also paying off and really fun. All in all to me the Perfect website to Shop. Love the quality too.

Date of experience: November 4, 2020
Australia
1 review
0 helpful votes
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Great Service
November 6, 2020

I thought the service I was given was great! Maddie got back to me in a timely matter which was amazing. Everything was sorted out pretty quickly. She able to find me a solution to the issue I had. Great asset to the team!

Date of experience: November 3, 2020
Australia
1 review
0 helpful votes
Follow Stephanie B.
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I contacted the white fox team & was pleased to have received a response back very quickly.
They helped me with my queries & resolved it very fast and efficiently.
Thank you again Orla for your help!
Stephanie

Date of experience: November 3, 2020
Australia
1 review
0 helpful votes
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Replacement of tights
November 4, 2020

Opened my new tights, and they had a hole in it. I emailed white fox and they were VERY quick to offer me a replacement. Within 30 min they sent me an email to say that a new pair is on the way!
Thanks so much! Xo

Date of experience: November 3, 2020
Australia
1 review
0 helpful votes
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Love white fox
November 3, 2020

Have shopped with white fox quite a few times now. Love their clothing, shipping is always fast and their communication with the customer is great.

Date of experience: November 3, 2020
Australia
1 review
0 helpful votes
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Best clothes
November 3, 2020

The clothes are so well made & priced! Shipping is even better so quick! Love the collabs they do with Sarah's day

Date of experience: November 2, 2020
Australia
1 review
0 helpful votes
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Very happy
November 3, 2020

I made a purchase of several items. Shipping was very fast. I'm extremely happy with most of my purchases, one has some issues with the seam however. I spoke to Maddie from customer service who very quickly helped me get a refund. Will definitely be shopping here again.

Date of experience: November 2, 2020
California
1 review
0 helpful votes
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I can't say enough
November 3, 2020

I absolutely love the trendy style this boutique offers I can't recommend them enough i'm honestly obsessed with there style of clothing everything is so unique and always excellent quality with super fast delivery and the best part is that every week they have something new it's so exciting I'm so glad I found them

Date of experience: November 2, 2020
Australia
1 review
0 helpful votes
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Great
November 3, 2020

Shopped here many times! Love the quality and style of the clothes. All the unisex clothes are fantastic

Date of experience: November 1, 2020
Australia
1 review
0 helpful votes
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GREAT CUSTOMER SERVICE
November 3, 2020

I had placed an order and silly me put down the wrong home address, when I realised the package was already on its way back to WFHQ. I emailed customer service and they replied within an hour and were so helpful. I spoke with Orla and she happily arranged for the package to be re-directed back to me as soon as it was received. I can't thank her enough as one of my items was from the ever so popular Sarah's Day range and I was so scared of missing out!
A big thanks again to Orla

Date of experience: November 1, 2020
Australia
1 review
0 helpful votes
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Helpful customer service
November 3, 2020

Orla from the customer service team was very helpful when I had an issue with my tights. Quick replies and the issue was quickly dealt with. Thanks again xx

Date of experience: November 1, 2020