On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Lucy & Yak
Muji
The Good Tee
Foxblood
Huk
Pact
PinkBlush
CurveDream
Blackbough
Kulani Kinis
Avenue
Civil Society
White Fox Reviews Summary
The company has garnered significant criticism regarding its customer service and fulfillment processes. Customers frequently report extensive delays in order delivery, lack of communication, and difficulty in obtaining refunds or assistance. Many express frustration over unresponsive customer support, suggesting a disregard for consumer concerns. While some reviews hint at product quality, the overwhelming sentiment indicates that poor service and operational inefficiencies overshadow any positive aspects. Overall, the feedback reveals a pressing need for the company to enhance its customer engagement and streamline its order management to improve customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This is my 3rd order with White Fox & I am loving every single piece! Amazing versatility & quality.
White Fox is one of the best online shopping stores! They create the most amazing quality clothing and come out with the cutest sets and clothes. Their lounge wear always is so high quality and comfy and looks amazing on and i always feel confident in them. As well as having such high quality products there shipping is so fast!
I love all their sports clothing and bikinis great material! Just awesome quality! I also purchased a dress that I really love. I would recommend this store to all my friends.
This store has cute clothes that are made from comfortable material! Only downside is their XL pants run small.
Chose the wrong shipping rate, and got an immediate and personalized response. They changed the order!
White Fox is one of my favourite online clothing stores. Their products never cease to amaze me, with such high-quality clothing and accessories. Always have a great experience shopping and to top everything off shipping is so quick that I am able to flaunt my new wardrobe pieces feeling confident and beautiful in it!
Orla was absolutely wonderful! I submitted an order with incorrect sizing information and she fixed it immediately. I love buying from a company that values customer service. So excited for my shipment to arrive!
White fox is one of if not my favorite place to shop! The clothes are always so cute and very stylish! Everything is well priced and there is always a great selection of items in their sale section. When or if there is a problem with my purchase I get an email explaining the situation and not long after I reply I get a response. Due to that I think that the customer service is top notch! I also appreciate how white fox ships to my tiny little island. Overall great business, great products and customer service.
All the best styles and great quality clothing! Every piece I've ordered has been my new favorite. I'm a die hard White Fox fan and I continue to recommend.
White Fox are my go to for online shopping! They have such high quality clothing and the style range is amazing. There service is always polite and ensure all items are of a perfect standard. Shipping is always super quick aswell.
White Fox has an amazing customer service team ever. They are always looking to support their customers in any way possible. The quality of their knowledge and quick response is spectacular. Plus their quality of clothing is amazing. I love White Fox
The brand itself is incredible & I love the quality of the clothing, my recent purchase I accidentally got sent the wrong coloured jumper & I emailed customer service & I got paired with the Incredible Orla, who not only promptly fixed the error but she was so kind and apologetic the whole time even though she's not the one who packed the orders lol.
I then had trouble filling out a return slip so she helped me in literally the quickest timing, organised for my replacement, and was in communications with me the whole time.
Not only do I love this brand I love the people that works there!
10/10
I've only bought their shirts and they are a little smaller than "normal" sizing. If you're in between sizes I recommend to size up for shirts and bikini tops.
Their site is very easy to use and they always have super cute clothes! Customer service is always prompt and helpful
I have purchased clothing multiple times from this website, and the quality of everything is amazing as well as the service. Everything is true to size and I highly recommend to buy from white fox. Their pieces are so unique and I'm always getting compliments about my outfits, it's my favourite online store.
Like always, my shopping experience was really good. I love shopping on White Fox and the products are always really good quality, just need to work on knowing my sizing for everything.
Shipping was fast and I was surprised with the quality of the pieces! Amazing and true to size. It's slightly more expensive but the packaging to the quality of the fabric is amazing! And everything came inside a dust bag! Love love love!
Swimwear dispatching was soooo fast! Bikinis were exactly as pictured and described such good quality and super comfy! Have already bought new ones not even a week later
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members