I recently purchased some clothes from White Fox, and got a small. When I arrived, I found it hard to believe I got small sized shorts because they fit so large. Returning process is so complicated.

White fox is amazingggg I ordered a gift for my cousin one of the fourth gen hoodies and it came in two days! The quality is amazing it is so beautiful and warm thank you

From cute to cozy, they have everything! I love looking on White Fox for any occasion because it will always be different from others! I love to step out of my comfort zone with their clothing, too!

Beware, you can be waiting months and still not receive your order. I made the mistake of ordering from this company. I have emailed and asked why it's taking so long…. Order went through July 27th…. I still don't have it, and they don't know why or where carrier has it. They've asked me to look into it, because it may speed up the process. It's their responsibility as a company to research and use the best carriers for their customer…and if the package is not delivered, lost or can't be tracked …. They should figure out why and inform the customer that has already paid for items, rather than give them their job/responsibility.

I had a last minute change in shipping delivery, which was totally my fault because I didn't select express and needed my items earlier. I contacted customer service, and they changed my shipping method prior to it being dispatched, so I'll be able to receive my items when I need them. It was super quick and friendly. I definitely recommend this clothing boutique.

You cannot contact White Fox except by email. Their email response takes 3-5 days and they will never directly speak to you. If u accidentally order the wrong color they make u pay fir the shipping to return it by deducting a high shipping cost off your return. They only give store credit no refund. So if u accidentally order the wrong color, to get the right color you pay fir shipping to purchase the wrong one, pay again fir shipping to return it, receive store credit minus the return shipping and have to pay for shipping a 3rd time to get ur correct item, Shipping is slow, customer service non existent. I will NEVER order from them again and caution you not to do so.

The top i bought fits so perfectly and looks so good i always get compliments whenever i wear it :)) )

All of the clothes are amazing material, the sweatpants and hoodies are all very thick which is amazing for fall, winter. They aren't thin like most cute sweatpants they are fuzzy in the inside and I'm just In love with everything I bought.

I order over 20 business days ago (which is the timing they say it will take to receive my items) however my package is stuck in customs processing in Chicago since August 6th. I have emailed already but they just told me it will take around 20 business days which it has been. Not sure I'll ever get my package. Disappointed

The quality of the lounge wear is so good and packages come very quickly. Such good designs too. Also stuff to wear for everyone

I bought a hoodie from White Fox Boutique and I am literally obsessed! It's my favourite jumper and I can wear it to be comfy around the house or going out! The quality is outstanding and it's so warm and fluffy on the inside. The print on the back with the bubbly writing is so cute and trendy. The price was really good for how amazing this item was! I received loads of compliments about my jumper. It's easily styleable and just so cute. I recommend White Fox to everyone!

I've never dealt with a company that has customer service like this. I bought a pair of jeans with darker blue dye splotches near the crotch area. I emailed them regarding this and they responded back a few days later. They asked me to send 2-3 photos of the jeans. I sent them 3. It's now been 9 days and I've received no email back. Two days ago I sent them a request for a return back to my card since the item is faulty and they have yet to respond back. Clearly, they do not want to credit you back for their faulty items. Good luck getting a response or a credit back. Looks like I'll have to file a dispute with my credit card. By the way I spent almost $600 on my order and before that I ordered $300 in clothing. Not that it matters but they obviously only care about taking your money.

White fox is awesome! They helped change my shipping date and emailed me back very time efficient. This by far is my favorite brand.

I was really disappointed with the service. My shipment got problem and their response was extremely long. I never got my order because of a shipping error from DHL and I had to pay to get it back to white fox. It cost me 120$. At that point I just wanted my money back but the only thing they could do was a store credit. As I mentioned if they respond in the next days after your email was sent you are extremely lucky. And it is the only way to contact them. Their clothes might be pretty but they do nothing to help the customers once your order was payed. Now I am stuck with a store credit from a company I don't want to buy from but don't have a choice to. Otherwise I loose my money.

My friend ordered a sweatshirt from here on August 1,2022. Today it is August 22,2022, and she has still not received her package. She emailed them on August 15,2022, and the only response she received was "We will get back to you". Now it has been a whole week since they hold her that. They are absolutely horrible and are stealing from their customers. They are no help whatsoever, and now she is out $60. It is a horrendous store and unless they have a phenomenal fix to this issue, I will tell anyone who asks that it is a scam, and run by a people who don't care about their customers. Absolutely awful White Fox!

Easy to use, quick delivery, good quality.
Would buy again. My jumper is super comfortable and soft.

Your company is amazing! I love your designs, the information your send or email about how far away our package is great, you get to us on time and maybe even a day or two earlier which I love. You send or email your specials or new designs which is good bc sometimes I forget to go on your website ( haha).

Honestly some days Im head to toe White Fox! I love this brand for their formal wear, casual, comfy, and love all of the fun collaborations they come out with. All of my active wear is White Fox.

Purchased a sweater and my daughter wore it once before we machine washed and hung to dry inside. After that one wear, the material looked horribly worn and was covered in balls. Contacted company and they said all items should be hand washed (as if anyone is going to hand wash a sweater) and this was counted as wear and tear. After one wear! Disgusted.