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WhatGeek

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

WhatGeek has incredible things lined up for people filled with fantastic creativity. All the gadgets on our website will have unique designs, colours and features, allowing people to create something of their own. Our team is working hard to offer items in various categories besides customizable keyboards, mice and other accessories.


whatgeek.com
Shenzhen, Guangdong, China
+34
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WhatGeek Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the high quality of products, extensive selection, and competitive pricing. Many reviews highlight satisfaction with the performance and aesthetics of items, particularly keyboards and gaming consoles. However, concerns arise regarding shipping delays, particularly for international orders, and occasional issues with product instructions and support. While customers appreciate prompt service in some cases, others have experienced frustration with communication and order tracking. Overall, the company demonstrates a commitment to customer satisfaction, though improvements in shipping transparency and support resources could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
255
value
43
shipping
46
returns
20
quality
990
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862 reviews

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California
1 review
0 helpful votes
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A M A Z I N G
September 12, 2023

Currently typing this review on it. Came in 8 days to Northern California. Great sound out of the box. Stabs could use a little tuning but for being completely from the factory, pretty amazing sound and feel.

Software is easy to customize and does have English translation.

Date of experience: September 11, 2023
California
1 review
1 helpful vote
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No, "We are getting your oder ready".
No, "We are shipping your order at this time".
No, "We have shipped your order."

This is crazy. I will never be buying anything from WhatGeek again. Terrible

Date of experience: September 10, 2023
Massachusetts
1 review
0 helpful votes
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Nice keyboard
October 10, 2023

First mechanical keyboard with alice layout. Takes some getting used to but it's nice so far. Beginners beware: this doesn't come with a lot of documentation.

Date of experience: September 10, 2023
Hawaii
1 review
0 helpful votes
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7 Days and Still Hasn't Shipped
October 10, 2023

Order said it was ready after 2 days, but 5 days later, it hasn't updated or shipped. Mildly annoyed, but not a horrible experience.

Date of experience: September 10, 2023
Indiana
1 review
0 helpful votes
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After months using Cloudnine Ergofs I needed a different keyboard and exactly what I was after! Definitely recommend

Date of experience: September 9, 2023
Tennessee
1 review
0 helpful votes
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Super slow shipping
October 9, 2023

It's been two weeks and still no estimated delivery date. The company they used to ship from China is very unreliable.

Date of experience: September 8, 2023
Canada
1 review
0 helpful votes
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I paid for expedited shipping for my package it has been more than 3-5 buisness days, I will be requesting a refund either for the expedited shipping or for the whole order

Date of experience: September 8, 2023
Missouri
1 review
0 helpful votes
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Zero communication
October 7, 2023

Upon purchasing my keyboard, I didn't receive a confirmation email. My order hasn't shipped, or if it has I haven't been emailed. So I have no way of reaching out to find out more info. Will not use this site again.

Date of experience: September 7, 2023
Michigan
1 review
0 helpful votes
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Lofree OE909 Touch PBT OLED Screen Wireless Mouse
September 6, 2023
Updated review

Good overall experience!
Note that this is my first impressions on the mouse, so I don't know how it works in the long term, but it seems to be very high quality, which makes me think that will last a long time (and I hope it does because it's an amazing product).
The mouse is amazing! I really love the retro look it has. It's very comfortable, customizable, and works smoothly too. Also, one of the reasons I bought it, besides the whole look, it's because it has a visor showing the battery level, DPI, and which channel it's connected. AND it has an internal built in battery, so I don't need to buy batteries when this one runs out, I can just charge it.
I'd say is one of the best budget mice in the market.

Date of experience: September 6, 2023

Good overall experience
August 29, 2023
Previous review

Good overall experience.

Date of experience: August 29, 2023
GB
1 review
0 helpful votes
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Fake UK company
October 2, 2023

Pretend to be a UK company, they aren't. They are 100% based in China. Not a single real review on their products (seriously, read them it's pathetic how little effort they have went to in creating all their fake reviews)

Date of experience: September 2, 2023
New Jersey
1 review
0 helpful votes
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Dispatched
September 30, 2023

Ok checked again and it has been dispatched and on the move. Still did not get notified via email as they said, but it's on the move so I'm back to give another chance & stars, as the customer service was quick.

Date of experience: August 31, 2023
Murph C. — WhatGeek Rep
over a year old

Hi Jae L.,
Thanks for taking time to write the review at WhatGeek.com.
Currently, the processing time is 2-7 business days.
For our ready-to-ship products, we are able to process orders within 24 hours.
https://www.whatgeek.com/collections/24-hours-shipping

Please note that the order had already been shipped out and kindly check email we sent for more details.
Best regards,
Whatgeek.com.

New Mexico
1 review
0 helpful votes
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Awesome Feker Q98 arrived on time.
August 31, 2023

Well-packed, as advertised. Easy to order. Good selection.

Date of experience: August 31, 2023
Murph C. — WhatGeek Rep
over a year old

Dear Rick S.,
Thanks for your review.
We are glad that you have received your order smoothly.
Looking forward to your shopping next time.
Best regards,
Whatgeek.com.

Australia
1 review
0 helpful votes
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I bought the JamesDonkey RS2 which arrived to Australia in 8 days. Really speedy service, good prices, very well packaged. Overall a great experience. Will buy from you again!

Date of experience: August 29, 2023
Murph C. — WhatGeek Rep
over a year old

Dear Mat L.,
Thank you very much for your kind review.
We are looking forward to seeing you on WhatGeek.com again.
Best regards,
Whatgeek.com.

Illinois
1 review
0 helpful votes
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Prices are fair, shipping cost and time was great. My keyboard arrived in the correct amount of pieces.

Date of experience: August 29, 2023
Murph C. — WhatGeek Rep
over a year old

Dear Nate S.,
Thanks for taking time to write the review at WhatGeek.com.
There are lots of products of superior quality and reasonable price.
Be sure to revisit WhatGeek.com soon for all our latest offers.
Best regards,
Whatgeek.com.

Spain
1 review
1 helpful vote
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Very bad customer service
September 28, 2023

The customer service ignores your requests, lies with the shipping data. You pay a shipping service to receive the package in 3-5 business days and it takes more than 2 weeks to arrive, customer service lied about the shipping data.
Good and nice product.

Date of experience: August 29, 2023
Washington
1 review
0 helpful votes
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No shipment after 10 days
September 28, 2023

Site indicated shipment will be dispatch within 7 days, my order is over 10 days and no email received for any update. If shipment will be delay, should have at least send a notification to customer.

Date of experience: August 28, 2023
Indiana
1 review
0 helpful votes
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I placed an order for 3 items and was happy to be able to find all the pieces I need for my build in one place rather than ordering from several sites. Everything was in stock when I ordered but I got an email several days later that one of the items was no longer in stock. After asking for a refund for the item and several days of needless back and forth over the amount to be refunded (I used a coupon code) they said my order "would ship soon". 4 days later and my order still hasn't shipped. Hopefully the products will be worth the trouble when they actually arrive but I doubt I'll be ordering again when there are so many other places to get these items for similar prices closer to home.

Date of experience: August 26, 2023
North Carolina
1 review
0 helpful votes
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AMAZING
August 26, 2023

I love it, it is way better then pictured. It's huge and perfect.

Date of experience: August 25, 2023
Virginia
1 review
0 helpful votes
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Todo bien gracias quede satisfecho muy buen sonido son buenos sus productos

Date of experience: August 25, 2023
Illinois
1 review
0 helpful votes
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2 week wait for an excellent product
August 25, 2023

Ordered on a Friday, received in two weeks. Shipped from China, but shipping information was updated almost daily. Received in a decent box, no scuffs or damage of any kind. Didn't need to contact customer service, payment was easy and overall a great experience.

Date of experience: August 25, 2023