Well.caReviews 169

I ordered two items that I was unhappy with. I asked for a return, and well.ca customer service responded by telling me to feel free to donate the items, and they gave me a FULL refund! They did not want to inconvenience me by having me go to the post office, which as a new mom I was most grateful! Thank you well.ca for being so considerate and accommodating to new moms, a trip to the post office if definitely not as easy as it used to be. I will certainly be using well.ca in the future.

Dont ever EVER order from this website again, trust me on this one.
I ordered once, paid for it and everything, and they send me an email saying they need a picture of my ID and debit card (which is very odd), so i send that in and they reply saying I need to call them, I call them, and they tell me I need to pay again cuz my "order didnt go through" (which was a lie) so i ended up paying for my items TWICE. Got ripped off about $60, and i kept calling them and emailing them to give me back my money, and they say that it would take 5 business days... FORTY DAYS LATER I finally get a refund AFTER calling well.ca, my bank and everything. It was such a hassle and I will never order from this website again.

I'll start with CONS cause that's more interesting:

~~CONS~~

- waaay OVERPRICED compared to health stores. Their prices are only competitive compared to big corporations like Shoppers Drug Mart, Rexall, etc. that don't specialize in natural products. Otherwise, I've found most of what I'd need from WELL.CA carried at my local health store for anywhere from $5-$10 cheaper. That's a lot!

(Their prices have gone up a lot in the last couple of years since they've gotten bigger.)

- does not give you full ingredients list -- come on, even Sephora.com gives you ingredients list. This means you have no way of telling whether a product that is marketed as 'Natural' because it does contain SOME natural ingredients also contains toxic carcinogens, i. E. parabens, propylene glycol, etc.

~~PROS~~
- excellent communication, very fast replies and great about cancelling orders and returns
- fast shipping (for Canada at least)
- free shipping over $25, which is easy to hit considering the pricing
- good selection -- at least several brands of everything so you get some choice

Still, a good and reliable place to shop if you don't mind spending a lil bit more for the convenience and you already know what you're looking for!

They have competitive prices and free shipping. It's like a drug store and health food store combined. I have stopped going to local drug stores because of Well.ca. They have excellent customer service. If something is damaged in transit, they will replace or refund the item very quickly, I don't even get asked to ship it back anymore (even when I used to ship returns, it was free return shipping). I have stopped going to Shoppers Drug Mart because of Well.ca. At SDM, I have had my time and money wasted due to missing, wrongly scanned or double-scanned items. At Well.ca I don't have to deal with lineups, rude shoppers, rude clerks or rude drivers. The items arrive on my doorstep and if there is a problem, I email them and get a replacement, without have to bring an item back to a store and line up. I save so much time from not having to line up and I save so much money in gas.

Well.ca is not worth the hassle. Go to shoppers drug mart/london drugs/pharma plus, it will save you a headache.

They are very deceptive with their delivery times. You have two options. First; you can have the product shipped to your home in 2-3 days or, secondly; you can have it shipped to a bufferbox in 1-2 days. I opted for the bufferbox location in order to receive my package sooner. They do not tell you that it takes an additional 2 -X amount of days to process your order first.

My delivery experienced a 'processing error' and my package sat at the bufferbox warehouse for 4 days. Not until i called did they find the error and assure me they would have it shipped out.

Horrible customer service experience with well.ca as well. When i called and explained the situation and suggested they talk to bufferbox, the women said its not well.ca's fault. I agreed with her and told her i was only suggesting they reevaluate their shipping methods.

Never again!