Well.caReviews 169

I have to throw in the towel on doing business with this Canadian company. Firstly, their prices are no better than those at Shoppers, London Drug or Walmart. Secondly, their shipping time frame is deplorable. I get stuff from Amazon Prime within 2-3 days. Landsend in the USA within 6 days and Marks & Spencer in the UK in about 4-5 days. These guys can take upwards of two weeks. So let's see, their prices are market, their shipping is slow, so what's the value proposition here. But to add vinegar to the wound, I received an mail (likely an all call email) from their CEO Jennifer, informing me that because I live in a REMOTE area of BC, all further orders under $100.00 Canadian were subject to a $20.00 shipping surcharge. Remote? Hum. I live in Nanaimo BC. We have an airport big enough for jets to land, and roads and highway, and big ferries and everything. How is it that Amazon can find me lickety split, but a Canadian company from Guelph Ontario seem to think my location is remote/rural/the hinterland. Honestly, someone at Well.ca needs to revisit the way they do online business, because I for one am no longer a customer.

An employee called Rhiannon advised me to use one of their competitors and said that the company had a 'security system' in place to stop being from buying more than ten products. When I complained about his rudeness, a 'supervisor' named Jillian gave me a lecture on company policy. I called the company's office to complain. Nobody picked up the phone, nobody returned my calls and the company directory didn't have the name of either the CEO or the CMO.

This company tries hard to create a friendly image - to the point of leaving personal 'thank you' notes on the receipts. This is simply a marketing con. They are not interested in their customers and should not be trusted.

My order came the day I was told it would. The lotion I ordered was bagged in case of any leakage, of which there was none. I received all the products I ordered, and none were damaged. Great packaging and products. Cant say anything about the quality, as everything is a gift for someone, but from what I can tell, theres no reason to have doubts even if there are no reviews for a specific product. The spatula, for example, has no reviews on the website, but is in no way any less than a quality-looking product. Easy-to-navigate website and an all around great experience. Thanks, Well.ca!

Some of the SLOWEST shipping times I've EVER seen in an online company. And, I do pretty much all of my shopping online. The packaging of my product was also punctured!
It is evident that no one in customer service knows what they are doing. They kept on telling me they could not understand my issue, and they didn't know how to handle any of it!

I read all of the horrible reviews about well.ca and still decided to go ahead and order from them because they had a line of skincare products i could not find anywhere else. First off, it says very clearly on their website that it take 1-3 business days to process your order and depending on where you live (I live in the greater toronto area) the shipping will take 2-4 business days. I placed my order on Sunday and received it today, Thursday. It was well packaged and nothing was damaged. I will continue to order from them because my experience was pretty great, plus the pricing was on par with the actual skincare brand's website that did not ship to Canada (hence why i used well.ca in the first place). Just thought id share my first experience with them, certainly not my last!