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WeightWatchers

2.2

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WeightWatchers Reviews Summary

The company enjoys a long-standing reputation for its weight management programs, with some customers appreciating the app's functionality and ease of use. However, a significant number of reviews highlight persistent issues with customer service, particularly regarding billing practices and the difficulty of canceling memberships. Many customers express frustration over unexpected charges and a lack of transparency in subscription terms. Additionally, the frequent changes to the program structure are seen as detrimental, especially for those with specific dietary needs. Overall, while the brand has loyal followers, it faces considerable challenges in customer satisfaction and service reliability.

This summary is generated by AI, based on text from customer reviews

service
38
value
39
shipping
18
returns
22
quality
31

We monitor reviews for authenticity

California
1 review
4 helpful votes
Follow Kristina F.
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I have been on WW's since April 2010 and I use e-tools. I like using the tools, but getting there is half the battle. I have had the hardest time with them for the last couple of months and no one wants to do anything about it. They keep telling me the same thing over and over again and were very insulting. It's like there really isn't anyone there who understands the issues.

Date of experience: April 16, 2011
Iowa
1 review
4 helpful votes
Follow Jason H.
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Says they have programs tailored for men - but not until after you pay them a $58+ membership fee d othey show their true colors - a female-oriented program, untailored for men, with finicky record-keeping and totally inappropriate menus. AND WHEN YOU CANCEL IN DISGUST, THEY TRY TO KEEP ALL BUT $5.95 OF THE AMOUNT CHARGED. As close to fraud as I've come across from a publicly listed company.

Date of experience: January 11, 2011
California
142 reviews
427 helpful votes
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Good place to start the new year off right and lose some pounds. Info on this site on weight loss is pretty good, though I am considering HCG---this is a good first shot at losing my weight after the holidays

Date of experience: January 5, 2011
California
45 reviews
222 helpful votes
Follow Dawn T.
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I tried the so called atkins diet since the beginning of this year as my new years resolution and it didn't work nearly as well as I had hoped. Maybe it is because I am sick of eating meat. I have tried weight watchers in the past and that always worked well for me trying to get ready for bikini season.

Date of experience: May 18, 2010
Ohio
32 reviews
225 helpful votes
Follow Jesse G.
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Everyone, if you are looking for a great way to lose weight using the weight watchers program, I highly recommend the etools that weight watchers offers online.

I have to say it makes tracking points great, and easy to do right on the website. I find it nice to use and very easy to use.

I must say it works great and is very helpful.

Date of experience: February 15, 2010
180 reviews
906 helpful votes
Follow Rod G.
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If you have to try one program, try this one... - During my medical training, this was the one weight loss program that was universally recommended to me by both patients and physicians. It is not a "quick fix" program and it involves real life style changes along with group support. This is not a fad diet plan (like protein only diets). I would highly recommend this site and program to anyone who is seriously considering losing weight.

Date of experience: February 27, 2008