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WeightWatchers

2.2

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WeightWatchers Reviews Summary

The company enjoys a long-standing reputation for its weight management programs, with some customers appreciating the app's functionality and ease of use. However, a significant number of reviews highlight persistent issues with customer service, particularly regarding billing practices and the difficulty of canceling memberships. Many customers express frustration over unexpected charges and a lack of transparency in subscription terms. Additionally, the frequent changes to the program structure are seen as detrimental, especially for those with specific dietary needs. Overall, while the brand has loyal followers, it faces considerable challenges in customer satisfaction and service reliability.

This summary is generated by AI, based on text from customer reviews

service
38
value
39
shipping
18
returns
22
quality
31

We monitor reviews for authenticity

Canada
11 reviews
11 helpful votes
Follow Dave H.
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Having stayed svelte for the required number of years doesn't mean squat if your team leader comes via email.
Community is the main magic of WEIGHTWATCHERS, rubbing shoulders with the other fatties as our bellies shrink. Go back to basics WeightWatchers. It's a good program. Stick to ORGANICS though.

Date of experience: May 25, 2015
Virginia
2 reviews
8 helpful votes
Follow Marie M.
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By following this tool I've lost 30 pounds weight, I'm astonished by the results of this weight loss but still something this tool has to improve their design interface

Date of experience: May 18, 2015
Tennessee
36 reviews
46 helpful votes
Follow sherry l.
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You are paying them to weigh you when you can cut portions and weigh yourself.

Date of experience: May 4, 2015
GB
4 reviews
4 helpful votes
Follow Alexandra F.
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Not as simple as it seems, but I suppose I should give it a better try..

Date of experience: March 31, 2015
California
2 reviews
2 helpful votes
Follow Alan M.
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I got this for my wife as a Christmas gift and she really liked it for a few different reasons. For one, it has the updated program information in it and goes along those lines, so she liked that. It also is set up nice with good strong pages and sort of a spiral book set-up. One review I read called this book more of a folder, which I have to totally disagree. This thing is about 1.5 inches thick and is well made. I have no doubt this can survive a lot of cooking in the kitchen. I am not the one that does most of the cooking so I can't comment totally on some aspects, but it was well received and seems to be the right price. I think I paid around $15 on this site.

Date of experience: March 29, 2015
Washington
2 reviews
2 helpful votes
Follow Jimmy R.
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I am a little bit obsessed with this book. My fiance keeps laughing at me for constantly having it by my side.

Let me preface by saying that I have a bad habit of cookbook impulse buying. I have a stack of them on my kitchen counter; I'd say the majority of them I've made literally nothing from.

Date of experience: March 9, 2015
Florida
6 reviews
2 helpful votes
Follow Roberta d.
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Just try to cancel your account on WeightWatchers online! Just try! It is next to impossible to cancel your account online! They offer an email address so I sent an email and they responded. They said the email is only an 'acknowledgement' even though I requested cancellation 3 months ago! They kept charging me month after month. When I telephoned their office in NY *******112) and said I am filing a complaint with BBB, their response was, "We can only credit the most recent amount charged."

Date of experience: January 9, 2015
GB
3 reviews
45 helpful votes
Follow carl j.
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I love this site..
December 17, 2014

I love this site. I had put on so much weight recently but now feel great and ive just done my teeth white too and look great... im ready for a new girlfriend now. From carl... thank you weightwatchers you were amazing

Date of experience: December 17, 2014
India
6 reviews
15 helpful votes
Follow Wanda W.
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The program components would be pretty beneficial. Research continuously discovers that, as opposed to common viewpoint, deliberate weight-loss efforts estimate excess body weight and eating problems, but they do not estimate weight-loss or enhanced health. I went gym to reduce the body weight. But after visit the WeightWatchers site, i got so many tips and idea about the body weight reduce.

Date of experience: October 22, 2014
India
5 reviews
11 helpful votes
Follow Walterr r.
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My uncle was using this website for one year ago and he doesn’t have any changes in his body. Now he is feeling very frustrated in this website and he stopped using this service. They are not given him a best diet procedure and not only given good exercises for reducing the calorie.

Date of experience: October 14, 2014
India
5 reviews
5 helpful votes
Follow kimberly s.
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Weightwatcher site is one of the best place to know more about the diet and how to reduce the fat. I was really tensed about my body and body weight. I went gym to reduce the weight. But after visit the weightwatchers site, i got so many tips and idea about the weight loose.

Date of experience: October 8, 2014
New Jersey
1 review
1 helpful vote
Follow Nancy G.
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I have been a Weight Watchers member for more than 20 years and it's a great program. I lost a total of 40 pounds from my initial weight, and my weight has stayed in a healthy range ever since.

The most important things about weight watchers are: It is not a diet, it emphasizes life style changes to improve your health -- eating healthy foods, exercising, identifying the triggers that start compulsive eating and avoiding or battling them, learning to deal with failure (in weight loss and elsewhere) without stressing out, and so on.

The meetings deal with predictable challenges as they arise -- holidays and the parties that go with them, summer and the temptations that come with it, food at work, eating out, and so on. The leader will have suggestions for dealing with these things, but also the other members have suggestions, and sometimes other members' suggestions are the ones that will work for you.

It's a great, proven program. If you're concerned about both your health and your wallet, you should be guided by this direct quote from WebMD (http://www.webmd.com/diet/news/*******/weight-watchers-thumbs-up-study):

"Commercial weight loss programs may offer as good if not better weight loss results than
Those led by a health professional, according to a new study.

It's the first time the two types of group-based weight loss programs have been tested in a
Head-to-head comparison.

The results showed that people enrolled in a commercial weight loss program, Weight
Watchers, lost as much weight as people in a professionally led behavioral weight loss
Program.

In fact, more than twice as many Weight Watchers participants lost at least 10% of their
Starting weight than those in a group led by a health professional or in a combination of
The two weight loss programs.

Experts say the results may open up more affordable and effective weight loss options for
The more than 70% of Americans classified as overweight or obese.

Date of experience: October 4, 2014
India
5 reviews
8 helpful votes
Follow arnold h.
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I'm using Weight Watchers and it I find it is easier than Spark People. It's also working better than Spark People. I do it completely online.

I have lost 10 lbs in four weeks. With Spark I would lose 1 pound, in four weeks and that is being generous.

Date of experience: October 1, 2014
India
5 reviews
10 helpful votes
Follow ray j.
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I am a regular visitor on this site, because this was helped me to lose my fat. One of my friends suggested this service and I think they providing the diet ideas and nutrition are really good for us. There providing article are so good to know more about the diet and fitness.

Date of experience: September 15, 2014
Texas
9 reviews
28 helpful votes
Follow Sophia H.
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I signed up online and immediately started my journey to weight loss. The guidance was nothing short of amazing! It's a real commitment and no quick fix, but it was all worth it. I'm down 4 sizes and intend on continuing my journey with the guidance weight watchers offers.

Date of experience: June 13, 2014
Washington
4 reviews
7 helpful votes
Follow Michelle W.
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If Weight Watchers focused more on encouraging health, then the program materials would be fairly helpful. However they continue to focus on weight loss, which they have never been successful at. Research repeatedly finds that, contrary to common opinion, intentional weight loss attempts predict weight gain and eating disorders, but they do not predict weight loss or improved health. Weight Watchers is part of the $60 Billion annual industry that teaches us to only focus on the scale - even though their own research studies show that long-term, significant weight loss isn't possible.

Seriously. I bet you didn't realize that. Their own study showed that participants lost around about 10 pounds in six months and kept off half of that for two years. Doing the math, that is a five pound weight loss maintained for 730 days. Karen Miller-Kovach, chief scientific officer of Weight Watchers International at the time, said: "It's nice to see this validation of what we've been doing." Can you imagine? If she is so excited by this study, why don't they change their advertising? Can you see it? Join Weight Watchers and you have a pretty good shot at maintaining a 5 pound weight loss for two years. Is that really worth $20 per month to use their website?

Rather than focus on a program that wants to sell you packaged food-like substances, I encourage people to look at Health At Every Size principles. HAES works with the fact that health is multi-dimensional and includes genetics, environment, stress, access, and past, present, and future behaviors by putting the focus on the health that is possible for each individual body. HAES eliminates chasing unattainable concepts of "perfect health" based on a certain size, and it gives up the ridiculous notion that our health is only a matter of our current behaviors and is entirely within our control.

Date of experience: March 21, 2014
Germany
2 reviews
2 helpful votes
Follow Leila L.
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I got too much weight after I gave birth to the baby. I looked for a diet solution frantically, and found weightwatchers.com. Now I look as confident as before.

Date of experience: November 2, 2013
California
12 reviews
28 helpful votes
Follow Thea F.
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Nice online website
October 4, 2013

Nice online website. When I first saw this site, I was so curious how a online store helped people watch out their weight and lose their weight. Finally I understood. And I fell in love with this store.
Highly recommend this store to you. Really nice. You have got to have a try.

Date of experience: October 3, 2013
Illinois
4 reviews
13 helpful votes
Follow Jasmine K.
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Good website!
August 1, 2013

Good website! Very informative. I can spend hours just reading all the articles, healthy recipes, tips for exercise, etc. I want to give 5 stars because I visit this website almost every day, but minus one star for putting a little too much advertisement.

Date of experience: August 1, 2013
California
11 reviews
51 helpful votes
Follow Gladis G.
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Love the online tools
August 30, 2011

Love the online tools. Love the educational articles. Lots of stuff available that I do NOT use. Forums etc.
Weight Watchers works when you truly do the programs. Those that try and tweak the program are the ones that don't do well.
For example. I had an acquaintance join WW, she went to every meeting and did not loose weight. She was mad and kept telling everyone WW did not work. I find out later that she did not think their "points" program would work so she was counting calories instead... Duh... why bother with WW if you know so much more than them and are going to do your own thing anyway?

Date of experience: August 30, 2011