WeeblyReviews 157

It takes almost and hour to get someone on the phone. Multiple calls to their support line each with 30 minutes plus wait times. Before calling I had submitted two help request by email. Never received a follow up, but did get survey emails asking how they did. Really? Last thing, I setup a free site for a friend to see if she liked it. She wanted to upgrade to get a unique domain name and when she did they created a separate account. Now she has a free account with all the content, and a domain name with no content which they won't merge with the free one unless we upgrade that. Essentially trying to double up on the bill. Do yourself a favor and use Wix or GoDaddy which have better support.

Have been a Weebly customer for years and today tried to do some editing from my IPad. In trying to delete one image, a whole page of images was deleted in a flash. There is no undo, no are you sure you want to delete 50 images, no warning at all - just gone in a flash. After waiting for 30 minutes on hold I did speak with technical support to find out there is no recovery possible. She did recommend that editing should ONLY be done on a desktop computer. Why you might ask do they advertise this app for editing?

I transferred my domain (and site) to Weebly when my Webs.com site started having major problems. Only the transfer wasn't going through as smoothly as it was supposed to. Things seemed to get hung up for longer than it said it was supposed to. So I emailed Weebly asking for help. The guy who answered was really helpful. He told me Webs was supposed to be doing things from their end that they weren't. We gave it another week. When Webs still wasn't doing their job, he went in and "grabbed it for me" is how he described it. So they get big kudos from me for that.

The site works great. So far, no lag on loading times, the site is always up, etc. The only frustration I've had so far is that that after a while, the site editor will stop responding. I have to completely close my browser and re-open for it to fix itself again.

Chose Weebly over Wix because I tried to build a site with both and I found Weebly easier to figure out. Plus, they were a little cheaper.

My only negative is that the responsive themes you get all look exactly the same. And each one comes with its own set of colors and you can't change them without going into the CSS. I do like that I can go in and fiddle with the CSS, though, to change things like the color of the font on my navigation, but you have to hunt for a lot of them, so it's not really easy.

But the site works and I haven't had any problems on that end. Easy to use.

Great experience launching a site, paying for said site With the domain. Was going to try and follow a dream to have a site for a business. That business didn't work out. I quit with the dream. Stopped using weebly. Opted for No renewal. Same thing through paypal. A year goes by and Bam. 300$ deducted from my PayPal Credit account.Not banking through paypal. Ouch. I called weebly and discussed the issue. Instant refund Back to my PayPal Credit. I thought all was fixed until I had 2 Emails from my Bank. Overdraft fees. Why? Because weebly decided to go through PayPal to My bank account attached to PayPal instead to fund the NON EXISTENT website again! Without authorization. I paid the overdraft fees and contacted bank. They said contact paypal and weebly. Called weebly. They said they tried charging me 300$ again, because the Domain wasn't canceled.its a Separate fee from your actual purchase of a website. Bs. They were told to cancel the account domain/website last week. Soo. It cost me an extra 60$ so far because of them. And blamed me for it. Never again. This dream was a nightmare in the end. Buyer beware!

Here are a few things I hate (not dislike) about Weebly:
1. Slow loading time.
I just make a writing blog, nothing fancy, but it takes ages to get to the editor section.
2. Safari-unfriendly
Forget about loading. You will never get to editor mode using Safari.
3. The company changes features as they please.
4. Lack of support for features that should have existed a decade ago.
There's no option to post images side by side, as confirmed by a Weebly product manager. This is unbelievable. It's a nuisance even for someone with less than 10 photos per post. I can't imagine how those with a photography blog would manage.
I've only used Weebly for less than 1 week and it's an awful experience. I normally don't write reviews online and if I do, it's because I absolutely love or loathe it.

I can't believe that Weebly got so many positive reviews online. That only goes to show how unreliable online reviews are.

Weebly advertises itself as the easiest website platform to use, but is it really easy when you spend a whole day formatting a post and still unhappy with what you achieve?

There's a reason why Wordpress is still the leader in website building. It is certainly not easy to use, but it's more transparent and straightforward if you really put in the effort. With Weebly, not so much. You're asking for frustration.

I recently recommended that a friend pay for Weebly and I would set up his site. I have spent so much time investigating to find that basic functionality such as creating buttons with a uniform size and adding text above the menu is not possible without purchasing apps or rewriting the Theme CSS. Even the support reps that I have spoken to were surprised to find that basic functionality is not available. I have just recreated the Home page for the site three times because the content just disappeared or the background image spontaneously expanded. I have also found that I can change the color of some text in a single text box, but when I add new text it will not allow me to change the color. Weebly also freezes and crashes more than I remember in the past. I will work to finish this site but will not recommend it in the future.

I have been with Weebly for almost three years. The site is completely full of bugs that they will absolutely not fix. They have been reported over and over. Their customer support service is ignorant to every single issue I have brought up over the years and has gotten worse with time. They claim to have a mobile conversion for their sites, but it does not work. If you sell online and are thinking of opening an commerce store with them, expect ZERO of your customers to be able to buy from you if they try to purchase through a phone or tablet. Their code is not compatible with many operating systems and they are completely clueless about it and when it is brought to their attention, they do nothing. In addition to numerous development issues, they have had hacks that they did not reveal to their customers and have had many instances when they accidentally pushed code that messed up many people's websites, they also never cared to inform customers about that either. I would not recommend Weebly to anyone.

The prices are deceiving and even though they might be slightly cheaper up front on paper, what you are losing in the long run and the product you actually receive is garbage. Even if you pay for the premium product (which says that you will get updates along with what weebly developed) they issue every new trivial update with a price tag next to it, on top of what your annual fee is. When you weigh them against other big commerce site builder providers, you actually pay less buying a service from someone else, but they trick people with their pricing structure and their lies. Getting a Weebly site is basically buying a crappy app and then finding out that even though you payed the premium price, every new cool tool that comes out, (that is provided as part of the service everywhere else) you have to pay extra for on Weebly, often with an additional monthly fee attached. Their products are horrible and their customer service is the worst (literally worst) I have ever experienced anywhere. The bottom line is that they don't care about their customers one bit.

I have been using weebly for my business for about a year now and i have to say weebly sucks. The phone app is HORRIBLE, you constantly run the risk of ruining your website just by making edits on the app. The customer service is horrible, they have no idea how to deal with technical issues, and weebly always has technical issues. I wish I would of looked someplace else before starting things with this company, they are absolutely lazy and a waste.

When I originally signed up to weebly 5 years ago I felt it was a good investment I could afford. As they have grown their customer base they have reduced the number of functions I paid for. Now I have to upgrade to regain the functions. Recently they downgraded my website because an automatic payment had failed. No warning was sent. Customer service glibly says there are other websites out there if I want to shop around. That did not feel an appropriate response to a loyal customer.
Not recommending them and thinking I may have to pull out and build me a new site.
What a drag.

Impossible to cancel domain subscription. Spent half an hour without success. No simple button for doing it. Even message to a moderator is stopped. On top, when I desided to delete my account to be on the safe side I had to re-write a simple feedback message 5 times (sic!) just because it dissapeared when I wanted to edit it. Looks like they do everything possible to stop you from leaving them in a sneaky way having a hope that you would not have time before subscription is renewed automatically.

I have been trying to contact Weebly for 10 days. Each time I call I am placed on hold for more than 30 minutes without a customer service rep answering. I have also tried to submit a support ticket but I am not able to as each time I hit submit, a pop up shows up stating your ticket has not been submitted try one of these topics. This all started when I was unable to login to my website, I attempted to reset my password but I kept getting an error message. That's when I tried contacting Weebly to resolve this issue. I also needed to cancel/deactivate my website before another year of charges showed up, however since I have not been able to contact them for the past 10 days, that charge has gone through. They state that they have a live chat but that is also non-existent.

In general, a company's ustomer service trumps the actual product offered, at least for me. Weebly's live service is pretty much non existent now, and the average response back via email takes 4-5 days... if they even ever respond at all. There seems to be no accountability in regards to customers' issues being handled.

Their actual site is buggy but not incredibly so, some decent features on it but I'm sure there are a lot of similar companies with a decent web builder who also have better customer service.

Weebly rectified any disputes in a timely manner. The web designer assigned to my project clearly spelled out the time frame of the project even while he was held in a meeting. The sequence of e-mails were misread and it was my fault for not looking carefully. Marshall the initial sales representative only briefed me on the project details but did not specif as to what type of web sites could be done in one day. The web designer determined that a real estate website would take much more time to complete and 2-3 weeks was more realistic. The hold time of 20-30 minutes was due to the high volume of calls in peak hours of operation. Weebly immediately refunded my money and requested feedback. I am satisfied with the services Weebly has to offer the general public.