WeeblyReviews 157

I have used Weebly for years. I left Homestead when their customer service went missing... noticing every time I had an issue there was another layer in between me as the customer and them as the business to offer support. But now Weebly has literally created a barrier that is hopefully going to cost their greed profits, because there is no way to reach them without a pin number (which I've never been given and they don't tell you how to get it- even tho I am a Pro level customer). There is no default- except to email or create a help support ticket, neither features which will work. The email is a false way to send you to a sea of information using whatever few words it recognizes, and below it asks if it helps, only providing a "Yes", which then does not allow me to actually file a support ticket. If I could pull my website today, I would. I tried to purchase 2 domains thru them over the weekend, had a gliche and they lost my business to go-daddy. I had a client I was sending their way for a new site which I can no longer recommend in good faith. I hope their greed continues to cost them further business. Who knows how many customer service reps were let go... I simply cannot be the only client feeling this way or experiencing these issues. They are a website building platform for God's sake... why on earth can't they create a streamlined, accurate and responsive Customer Service protocol?

I have been using the upgraded version of Weebly for about 4 months. I have spent countless hours designing the website the way I want it within the limits of what the site provides. I had been very happy with the Square integration and have had no issues until last Monday (going on 9 days ago).

I had a client ask me if I had removed several of my items on the site as they weren't there anymore. Logging in I saw what she saw and immediately called customer support.

After being on hold for 45 minutes a ticket was created after the CS rep said it was something wrong on their end.
Tuesday I called for a check up and the CS rep said that no one had even been in the account to look at it yet but she had seen this issue before (you would think there would be a quick fix for it then). She could not provide me any ETA on resolution.
Wednesday I called in and the CS rep stated they were in the account currently, but did not have an ETA for me.
Thursday- No communication, no follow up.
Friday- I called in and she also did not have any update other than the developers had been in thr account and that something was wrong with it. When I let her know I was going to cancel and wanted a refund she offered 2 months of free service ($24 value...).

It is now the evening of the Tuesday following the initial call, 8 days later and no one has reached out, fixed the issue or communicated with me.

By far the worst customer service I have had in years and is trupy disappointing after thd hours I spent getting my site how I wanted it.

What a horrible company! After having my website with them through years (and never getting one lead I might add), I receive an email letting me know my site is expiring in 2 weeks and is set for automatic renewal. I responded to give them a head's up that I wouldn't renew this year as I'm a Realtor and they don't offer a connection to the MLS that most realtors have and is probably the reason I don't ever get contacted.
The customer service person (who wouldn't give their name) immediately shut down my site that I'd paid for prior to my expiration date weeks away. When I tried to contact them back, they kept sending info to contact a number of other places to get help. Nobody responded.
DON'T WASTE YOUR TIME or MONEY WITH THIS COMPANY!

Weebly customer service was a dog chasing it's tail. The never answered my question directly and when I cancelled both my subscribsions they are still charging me. I have a 12 websites, only weebly sends me fraudulent bills. Their live chat is a live waste of time.

This is the second most asinine web platform I have used besides WIX. Who creates a web site that doesn't allow you to UNDO a mistake? I've spent HOURS recreating the same pages because, when you click on one item, a section on another part of the page completely disappears. I was hired to create a website for someone, because web development is not all that I do, and am really embarassed that it's so flawed. Tech support tried to pull up the original, but even though I didn't publish the last version I created with the errors, it doesn't look the same at all. If you're lucky to get ahold of tech support after waiting 15 minutes or more, you finally hear the music stop followed by a click, because the person hung up on you. Chat is frustrating as well. Do yourself a favor - learn Wordpress and figure out how to bypass all the idiosyncrasies that are immersed in Weebly's platform.

I was perfectly happy with the price I was paying for Weebly and with the features I had. They have notified me that next year my price is doubling because they are adding a $30/mo fee for a bunch of new features that customers have said they wanted. Rather than giving me the option, they've just told me this is how it is. Even though I don't want or need those features. I have complained and all I got was "you can go to another host". Sure, if I want to rebuild the websites from scratch. There is no way of transferring the websites I have to my free account either. If I understand correctly, my free account is going to go up in price as well. The agent I spoke to didn't seem to know anything about it.

My website reported 5,000 to 8,000-page view per week, however, Weebly decided to start using Google Analytics and it now shows 30 per week. When contacted they claim to never to have shown that level of page visitors to my site. Therefore, my only conclusion is that Weebly reported false and misleading numbers. But they managed to cover their a@@, when you search for past months it is adjusted to the new numbers. When my subscription ends I will terminate my account and move to another company. One that is more honest.

The other low raters are correct. The have no customer support if you encounter a problem (and you will), even a simple password reset. It's like the entire Weebly team has abandoned ship. I received email notification that my supposed website account was being automatically renewed, so I tried logging in to cancel it, and my password wasn't working. I requested a reset and no response. So, I requested again, and nothing. Their Support or Contact Us page is useless. Just a drop-list of FAQ. No way to email them directly.

I have helped many establish webpages with weebly! They were great!
They are impossible to reach by phone, email yo-yo omg! They removed all my pages after 8 years! High school page, Historical Pages with pictures that cannot retrieve! They say for $80. They will bring my page back! They have my $80. And I still have not gotten the page back! I found an email from hem in spam mail? I get weebly.com mail, or used too! These folks need to be investigated!

I built my website on Weebly back in 2012 for free and have never had to or needed to upgrade because all the features I used were free then and have been for 6 years... well, today, I was editing my site and went to publish it and it said, I couldn't because my site was using features that weren't on my free plan... and what was this feature? Well, it was because I have my own domain which I paid for from GoDaddy and I've had it all this time and never had any problems, but NOW, they say I have to upgrade to a paid plan unless I want to become a "sub" domain with their Weebly name in the url... In other words, it's just their way of fixing things so that I'm forced to pay if I want to stay with them, even though I haven't changed anything or done anything different than I have been doing for the 6 years I've been with them. I wasn't trying to use "new" features or anything... didn't need them... but I have to upgrade to a paid plan if I want to use my own domain... even though that wasn't how it was when I built my site and hasn't been how it's been for 6 years, but now they want to milk money out of me! To beat all, for the 6 years they've been hosting my site, they've had their "Get a Free Website by Weebly" motto at the bottom of every page of my site... I never minded it because I thought it was true, as I had mine and was very pleased, but they DO keep changing things on you and they will change them until you have to pay if you want to continue to play, so to speak. I no longer recommend Weebly to anyone. In fact, I warn everyone, BEWARE! If someone will change the rules on people that have been with them for years, they will do it to anyone! They even had the nerve to tell me that if I didn't upgrade to a paid plan, I wouldn't be able to call and speak to anyone for customer service help... LOL... That's like me telling potential or current customers that I can't help them unless they buy something... That's great customer service!

The ball-less/brainless owners/founders of this little shop of horrors must pay quite a few people to write positive articles including five star reviews and post them online as initial searches for "Weebly reviews" portrays a company that you might want to pay in exchange for their services. Then you hit the real reviews from Trustpilot and Sitejabber. The arrogant and belligerent attitude of these life losers would be comical if it weren't so sadly true. Not only is the service itself garbage, but so are all of the CS reps that are in charge of attending to the never ending list of bugs and issues with the Weebly platform. Their a$$wipe staff would rather write long winded, antagonistic attempts at sarcasm than resolve a single customer issue. Run from Weebly as fast as you can.

I got my website started on weebly and I it is a cause of constant embarassment. Their builder is buggy to new levels and you will discover unpleasant surprises in your published site that weren't in the preview. They make changing style grossly time consuming, and if anything goes wrong (which happens often) there is NO UNDO BUTTON! Expect frustration even with the easiest of sites. Sometimes their site goes unresponsive and you lose your work. If I could take back all the time I wasted trying to reason with weebly's junk interface, I would be a halfway decent web designer by now. Do yourself a favor and stay away.

Biggest regret of the last year is building my site on Weebly. I'm honestly going to go through the time and expense of making a new website somewhere else b/c I can't stomach giving this company any more of my money. The site builder app acts like it's constantly infected with a virus. Every change I try to make has some issue. I. HATE. WEEBLY. Customer service doesn't care and can never solve my problem. Wait today was 56 minutes. Stay away from weebly.