WeeblyReviews 157

I have had a site hosted with Weebly for many years. I believe their software has been pretty much customer friendly. Recently I noticed that they have made it a little more difficult to use. When I tried to contact their customer support, I found it nearly impossible to contact them. On their support page you have to work through the artificial intelligence on their "chat". Only after stating that I needed to contact their support team numerous times did it allow me access to an email link. The last time I sent an email through this process it took several weeks for them to respond and their response was extremely vague. I have yet to receive an answer to to the questions that I forwarded based on their response. Based on what I am going through now, I wouldn't recommend using their services to anyone.

I had a Weebly site connected with a Google Workspace account and was quite happy with it for a while. A couple of months ago, I pointed my domain from Weebly to Bluehost. According to Bluehost and Register.com, my domain (even though pointed to my new bluehost site) and mail were still registered at Weebly, which means that the billing had to be done through them. However, Weebly didn´t list neither my domain, nor my Gmail at my account, making it impossible for me to
A) renew my domain + website
B) obtain the EPP code to transfer the registration to Bluehost.

There are no articles on their website about this issue. I sent various mails to the customer service that were never answered. There is no live chat, and if you live outside the US, you can´t even call them. So, I got zero support, which lead to my site going down and my business mail not working anymore. This is highly damaging for my business. Even now that the domain expired, I can´t even use it with another hosting service, as it´s apparently still registered at Weebly, which means that I have to purchase a new domain and a get a new business mail, which is super unprofessional. I would have wished for a real human to respond to my issue, because I´m sure it would have been solvable and all those problems avoidable, but that didn´t seem to be possible.

Be VERY Careful with Weebly! Weebly has hosted my websites for more than 10 years. I had a Pro account for most if not all of those years. They downgraded my accounts to "free". They said they sent me emails about renewing but I never received one single email from them. I offered to provide a sworn affidavit to that effect. I have autopaid for all those years with no problem - all of a sudden a downgrade. They say they cannot reinstate me to the Pro account at my previous grandfathered rate, just the "current" rate. I believe they "can", they are just refusing to do so. So they "say" they sent an email, "say" that I never responded and then are "justified" in downgrading my accounts, but will be happy to restore them at the "current" rate. Hmmm... I wonder how many other people this "situation" has happened to.

I was surprised to see all of these negative reviews. Although there have been a few bumps here and there, I have not had any significant problems.

Weebly is the absolute garbage of website hosting. They literally do the bare minimum if anything at all to improve it. You can't use features like afterpay, when editing an item you can't even get it to change prices if you've had a price increase. This thing should be free, in fact they should pay you to use it.

Up until last month when I made yet aNOTHER paying upgrade, I was happy with them. But now - I'm NOT!
I am a Holistic Fitness + Wellness Coach providing online services.

Their so called "easier customer service experience" is time consuming. I have "phone" privileges to speak to a human for help yet, I seem to have to jump through hoops now speak to someone.

This past Fri May 28th, I just about lost my mind while I made SEVERAL attempts to call and to hear from someone.

I got disconnected 3 times and I know that I didn't accidentally hang up on them. I didn't press buttons with my finger or my cheek.

I was on hold a month ago for 40 min a month ago when I made an attempt to call, because no one answered. They're supposed to have 24/7 service.
This past Fri, was on hold for a long time before someone answered then they disconnected with me - so I called back and had to wait again.

The last time I called I specified what exactly I wanted, the person either did NOT listen to me... or decided she knew what I meant before I finished speaking and I THINK put me on hold. I'm not sure.

I msged Weebly on FB and specified my stress and concerns and that I WANTED TO SPEAK with them via video or phone chat. They refused. "don't have the means." More like didn't have the intelligence to see how upset I was and to bother calling the office to have someone f-ing connect with me.

I PAID a month ago for an add on which I DON'T KNOW HOW TO USE... And NO ONE wants to help me.

I want ALL my money back since a year ago at the very least. And I'm going to take my business elsewhere. I'm paying for a service which has failed to provide for me.

I don't appreciate the treatment I'm receiving.
Weebly has lost all credibility for me now.

It's not worth my time to explain it all, but one of the main problems was the strange connection between Square and weebly and if you change the email address in weebly then you end up in a mess where you can't log into weebly but you can log into Square and from there get into weebly but not the other way around, and the password reset doesn't work. I also lost half an hour's work because I ticked a box which required an upgrade but I couldn't back out to where I was.

If you think you will never need customer service from Weebly, that you are knowledgeable about building websites and don't need their help, think again. Mine changed from being built in English to suddenly being in Norwegian. I don't speak Norwegian, so I could not read the words to even begin to know how to fix it. I certainly didn't turn my site into Norwegian, so who did? Did Weebly get hacked? There is no way to contact anyone at customer service. Not by phone, not by email, not by that stupid droid that is supposed to replace person to person chat. DO NOT BUY INTO THE WEEBLY SCAM!

Extremely dissatisfied with the customer service, which is almost impossible to contact. We bought their service after looking at all the articles and tutorials on their super flexible and rich website builder. Unfortunately once you purchase, you'll discover that the actual builder is totally different. When asked why, they will tell you that they just switched to a new platform, that will get the old feature deployed asap. After almost a year, we didn not see any change or imporvement at all. Also the app store is advertised with multiple integration possibilities but in fact not available! Pricing is also not transparent and every time you try to talk to someone from their customer service, if you are lucky to get there, 1 out of 10 you get incomplete answers or are pointed in a wrong direction that leads you to start another frustrating contact attempt! SCAM!

Let's start out with this: I have been a designer and tech person in marketing agencies for 25+ years. I've been working in web for 12. This web builder is the biggest, steamiest pile of feces I have ever worked with. I took on a project where the client asked me to design a site using Weebly because someone had suggested it to him. Can't be that hard, no problem. I'll learn to build a Weebly site. Instant regret. Unintuitive interface, tedious controls, limited functions, f'n TERRIBLE support. The relationship between Square and Weebly is murky at best. Both seem to point you to use the other one. The Weebly site suggests moving sites to Square. That's nearly impossible. Be prepared to recreate your site. I tried to publish a site and i had to purchase another plan to publish AFTER i had already purchased one when setting up the account. Save yourself a boat load of frustration and swearing. Avoid this garbage.

I tried their free website builder but I was never able to build the website because I found a better deal somewhere else, months later I found out through my bank that they charged me 144 dollars for a website I never built, I contacted them to ask them why I was charged if I never built the "free" website and they couldn't give me a good reason and they won't refund me, by the way its a nightmare trying to find their customer support, they made it almost impossible for customers to get a hold of them, they deserve 0 stars and they need to be investigated, watch out these ppl are thieves.

STAY AWAY FROM THIS HORRIBLE COMPANY AND DO NOT USE WEEBLY. Worst customer service. They are impossible to get ahold of when there is a problem and inordinate amounts of time is spent trying to get the problem rectified, it is impossible to reach them and they do not respond to requests for a call back. HORRRIBLE COMPANY! While they advertise that you can have a free site they do not let customers have their site for free. I had a pro-site that I was paying for. I am looking at hiring someone to do website maintenance and marketing and didn't want to renew the pro-site so the professional being hired has to ability to choose. They took my website down (NO THEY REALLY DO NOT OFFER FREE SITES) so I no longer have a website on the internet causing loss of customers and business. I ENCOURAGE EVERYONE TO GO TO A DIFFERENT COMPANY AND NOT USE WEEBLY GIVEN THE FRUSTRATION WHEN TRULY TO REACH THEM (WHICH MANY PEOPLE HAVE POSTED ABOUT) LOSS OF TIME TRYING TO CONTACT THEM, THE STRESS AND NOW NOT HAVING MY WEBSITE ON THE INTERNET DUE TO THEM REMOVING MY SITE.

My Weebly account got hacked. They should get ZERO STARS as I have tried to contact them over and over and..., but just as so many other reviewers have said, trying to get support from Weebly is far worse than pulling teeth. They are horrendous. Please, do yourself a favor and use another platform to build your website and DO NOT support this company by using their Square affiliate. Use PayPal or Zelle or anything else--but do not support Weebly and any of their companies. They simply could care less about their customers. Period!