WebstaurantStoreReviews 852

Prices,shipments and customer service are afoul very very high price I never again shopping here done

I ordered a 4x8 floor mat from their website with the intension that the mat would be 4x8. When I received the mat it was 45" instead of 48". I needed the mat to fit a area and now Webstaurant won't return or give credit. Webstaurant doent care about customer service

Do not back products. Will leave you with the bill when the junk products break. Warranty does not cover installation in residential addresses. AVOID AVOID AVOID

HORIBLE I HAD A VERY BAD EXPERIENCE, I BUY A VERY EXPENSIVE ESTELLA GRINDER, IT DID NOT WORK WELL, AND THE LID DID NOT HAVE A HERMETIC SEAL. (THE COFFEE GOES BAD BECAUSE IT TAKEN AIR)
THEY DID NOT MAKE ME COME BACK, I THROWN AWAY THE MONEY, I AM NOT EVEN USING IT,
I AM A CUSTOMER FOR MORE THAN 5 YEARS, I HAVE BOUGHT MANY THINGS FROM YOU, BUT I DO NOT BUY AGAIN, YOU ARE NOT PROFESSIONALS, IF A PRODUCT IS NOT GOOD YOU HAVE TO ACCEPT IT, AND RETURN THE MONEY

TUBE UNA MUY MALA EXPERIENCIA, COMPRE UN GRINDER ESTELLA MUY CARO, NO FUNZIONAVA BIEN, Y LA TAPA NO TENIA EL CIERRE ERMETICO. ( EL CAFE SE MALOGRAVA PORUE TOMAVA AIRE)
NO ME HICIERON REGRESAR, BOTE' EL DINERO, NI SIQUIERA LA ESTOY UTILIZANDO,
SOY UN CLIENTE DESDE MAS DE 5 ANOS, HE COMPRADO MUCHAS COSAS EN DE USTEDES, PERO YA NO VUELVO A COMPRAR, NO SON PROFESIONALES, SI UN PRODUCTO NO ES BUENO TIENEN QUE ACEPTARLO, Y REGRESAR EL DINERO

Shame on me. I should have checked the reviews. As someone else noted, the people that they use to deliver their shipments are like ghosts- they drop off and are gone in a flash, giving you no time to inspect it, and once unwrapped, lo and behold, a lovely dent which absolutely did not occur in shipment (the box was in perfect condition).
I get that things happen, but when I attempted to resolve the situation, neither the Chat feature nor the email customer service form worked!
Based on that experience and these reviews, I have no choice but to conclude that these folks are knowingly selling imperfect items and deliberately make it very difficult to communicate when you object.
And that's why Bezos is winning- Simple terms of service and open customer service communication (even if it is tough to get ahold of a human.)

I will only receive $24 dollars back on my $60 dollar purchase, not including the $20 shipping charge loss on the original purchase! [$56.00] loss
BUYER BEWARE!

I recently bought a hot water pot. On my first use the spigot broke, it happens. I reached to customer service after just getting the item and was told it is not covered due to wear of usage. I guess they should put a description on the product for "single usage"

We have bought 2,3 door stainless steel reach in coolers. Evap coil failed in a month, it was replaced for free. Then it wen t out again a replacement was not honored. Had to purchase the next evap coil, when we had a local tech come and install it. When he was replacing the old one he said it had been dropped from the previous tech from webstaurantstore. Finally it started leaking again inside the walls so we dumped it into the dumpster.

Then 2 years later the second unit evap coil went out, i tried reaching webstaurant several times by email with no response. We did order a replacing from another vendor. Maybe we will have some luck.

I recently cancelled my membership with this company ($99/mo) because they discontinued one of the only things we were getting from them, but I gotta hand it to them, they've been great the whole time I worked with them. Don't order the generic BBQ Rub though...it's just celery seed.

Provided proof and order #, said would reply in one working day and arrange to get correct item. Would also arrange to get incorrect item back. That was 12 days ago. Ordered 12" whole wheat tortillas.

Junk emails multiple times per day. I have unsubscribed and blocked multiple times. Threatened a negative review if emails didn't stop. Here you go.

I have bought 5 garage shelves which size is smaller than as it said, so they are useless to me, and when I was trying to return the order, it charges 30% restock fee, and also I have to pay the return delivery.

We purchased a wine refrigerator 6 months ago from Webstaurant. The right side of the frig stopped working. I called the company, since it was within 1 year of purchasing. They told me they only cover commercial customers for a 1 year warranty. Buyers beware! Now I just spent $700 for a non-working frig. I have never heard of such a thing. So elsewhere for a wine frig.

I posted my dissatisfaction with the return policy which left me out of pocket $750 and no working product. They expressed empathy and said they would follow up, but nothing happenned after I did what they requested. They could look up the order from my name, but they will not. They put all the responsibility on the customer who is helpless to do anything. If I had real money, I'd sue to make a point.

Brian Hare

The item I ordered was not the item sent. When I contacted Customer Service to have this item returned, the agent said it was a 'stock picture' and did NOT represent the item listed. When asked about returning the item, we will be charge shipping PLUS a 30% re-shelving fee. I will never purchase another item from Webstaurant again. This is ridiculous.

Below is the 'stock picture' of item Beverage-Air 28D40-086D-01 12 13/16" Pan Divider Bar and a picture of what we actually received. These are completely different items. There is also description of the width of the item so there would have been no way that we could have known the item shipped was not as pictured. 0/5 stars

Not only once but Webstaurntstore cancel my order and never gave me a proper reason.I been calling up their customer service and they said its your bank that's not releasing the payment, however after sharing them the bank approval codes for the release of funds they are not replying back to me on my emails. I don't know why they treat their customer in such way who wants to do business with them and has every legit document and account they require. Such a bad experience and worse of the worse customer service from big brand like Webstaurant

Make sure you check this sites return policy, then you will not buy from them. A ridiculous re-stocking fee is their standard.
Seems they make most of their money on people trying to return things.
And, funny thing, they are not price competitive with other suppliers.
Not a legitimate business.

Do not use them I highly recommend using katom or central restaurant over webstaurant. They are horrible their customer service is extremely unprofessional!
I order $2000 worth of glassware and never received any of my product, when they looked into it they had released my products to someone that had no affiliation with me or the product so they basically just let anyone sign for pallets of product without verifying who the person actually is. Now they refuse to offer a refund or send replacements. So someone has my product that I paid for and they will do absolutely nothing about the issue! Horrible! Will be filing a dispute with my bank.

Never had any problem with the merchandise I bought weather it was food condiments jar fruit the equipment run fine very satisfy